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Manager Customer Service

Location:
Stone Mountain, GA
Posted:
December 18, 2018

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Resume:

Jacqueline Telford

**** ***** **** ***** ********, GA 30058 646-***-**** ac7z50@r.postjobfree.com

Dedicated, hard-working and skilled accounts payable clerk known for accuracy, attention to detail and timeliness in managing disbursement functions for diverse-industry employers. A/P career spans 10 years of experience in retail, cash auditing, security, finance, accounting and inventory management. Operate effectively in a team environment, ability to multi-task, utilizing outstanding follow up and deliver results on time in a fast paced environment, self motivate, strong communication and organizational. Experience in the management of daily office operations, meet deadline, excellent telephone and filing skills.

Key Skills

Accounts Payable Processes

Invoices & Expense Reports

Training/Coaching/Mentoring

Excellent customer service and communication skills

Knowledge of QuickBooks

Microsoft Word, Excel, Power Point and Macro

Journal Entries & General Ledger

Spreadsheets & Accounting Reports

Outlook, Lotus Notes and Data Entry

Professional Experience

Grace Townhome LLC

September 2010- Present

Assistant Property Manager

Perform background, reference and credit checks; select quality tenants and maintain high occupancy rates.

Accept rental payments, post rents and eviction processing.

Communicate with Manager regarding accuracy of invoice received and make sure that all invoices are coded correctly.

Prepare statement of accounting notices for past residents.

Provide accounting support to property managers.

Coordinate and track rent collection maintenance and repairs.

Tour apartments with guests.

Oversee the lease renewal procedures.

Assist the manager with inspecting vacancies, adherence to Community policies.

Macy’s Corporate, Brooklyn, NY

September 1999-2009

Accounts Payable Clerk/ Cash Auditor/Operation Clerk

Review, research and process vendor invoices for prompt and accurate payments to include weekly disbursement.

Date stamped all invoices when received, and keyed into general ledger.

Sorted, coded and matched all invoices

Entered and uploaded invoices into system, posted transactions to journal, ledgers and other records.

Research and resolved invoice discrepancies and Issues.

Assisted with independent audits and internal control compliance.

Reviewed invoice batches and check payment batches.

Preformed any other special projects or assignment as assigned.

Led the petty cash audits within 1 month of joining the department and achieved an audit “pass” a first-time achievement for the department.

Processed about 65 invoices to different accounts daily with 100% accuracy.

Cash Auditor Duties:

Verified the accuracy of journal entries and accounting classifications assigned to various records.

Participated in financial reporting such as month-end closing process, internal monthly reports, balance sheet analysis.

Reported cash variance issues to loss prevention and district managers.

Performed sales and cash auditing functions using a variety of systems and software.

Assisted stores with sales and cash variance issues.

Assisted with supporting new stores learning their cash function at a store level.

Contributed significantly to the development of strategies to reduce cash shortage and reduced the designated security team’s investigative work load by 15%.

Presented with the employee’s appreciation award by the director and VP of the Finance department for training several associates.

Operations Clerk Duties:

Task with closing out the department for inventory in absent of the substantive operation manager. Did an efficient exercise, which was normally undertaken by senior manager.

Audited manager within their department and complete monthly reports.

Prepared and tracked inventory reports. Investigated and processed overage and shortages reports.

Preformed general reception functions including answering telephone, data entry, faxing, coping and filing.

Purchase office supplies, log, and sort and deliver incoming and interoffice mail. Assisted and resolved customer credit card issues.

Awarded support associate of the year by my colleagues and management.

Education

Strayer University- Bachelor of Science in Accounting – June 2018

Summa Cum Laude

646-***-**** ac7z50@r.postjobfree.com



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