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Diversity, Inclusion, Learning and Human Capital Executive

Wilmington, Delaware, United States
December 18, 2018

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** **** ****, ********** ** 19806, Mobile: 267-***-****, Diversity, Learning, HR, and Global Executive

Academia Business Non-Profit & Government Healthcare and Medical Center Multi-cultural, Multi-lingual Leader highly successful at demonstrating business results through the

implementation of Human Capital, Diversity, and

Inclusion Strategies, Organizational Change, Education programs, e-business applications, competency, and leadership development programs to intensify learning to transform organizations to achieve elevated levels of performance. Excellent reputation for change

management, global work experience, cultural

competency and equity, employee experience,

collaboration, and innovative learning strategies. Accomplished Administrator who is dedicated to data driven and informed decision making via insights

drawn from key organizational performance metrics, captured through reporting tools such as dashboards, scorecards. Proven ability to translate data into

actionable plans and communicate information

effectively via speaking skills and visual tools.

Strategic Planner with strong experience in project management; synthesizing diverse and complex

information into usable intelligence and proven ability in communication, directing and manage multiple

priorities and multidisciplinary teams to achieve

organizational goals.



Founded consulting services organization with the vision of building multicultural, inclusive and learning organizations in health systems, academia, education and government, across the globe where individuals can thrive in a safe and healthy environment for a better world. The goal is to build cultural intelligence and diversity management expertise to promote dignity, respect and equality for all. Children’s Hospital of Philadelphia

• Developing Diversity Learning Strategy and Process integrating expectations of behaviors as part of performance management and human capital scorecard. Jefferson University and Health System

• Developed Respect Strategy including behaviors, education, and learning outcomes.

• Designed new graduate certificate program on Healthcare Diversity Leadership as part of the Institute of Emerging Health Professions.

• Strategic Advisor to newly formed Philadelphia Collaborative on Health Equity (P-CHE) and facilitated first Community Impact Summit.

Strengths & Expertise

• Diversity Global Strategy & Metrics

• Learning Strategy and Coaching

• Competency Development/ Leadership


• Instructional Design. Learning

Assessments and Measurements

• Human Experience, ERG’s, Employee

and Customer Experience Strategy and


• Language and Translation Services

• Faculty Engagement and Development

• Health and Wellness

• Human Capital Strategies

• Organization Transformation / Change

• Health Equity and Literacy

• Talent Management / Development

• Leadership Diagnostics

• Community Engagement

• Languages: English, Spanish, Basic Italian


Delaware Cabinet Secretary of Public Health and Social Services

• Developed Diversity & Inclusion and Learning Strategy for department and for 16 individual agencies to promote health equity and healthy behaviors.

• Conducted statewide Cultural and Linguistic Study.

• Developed and implemented Culturally Competent Education, and Marketing Strategy for Delaware Center for Health Innovation Patient and Consumer Advisory Committee. Aloysius Butler & Clark – ABC Creative

• Cultural Strategist working with clients to develop employee brands, diversity recruitment strategies and culturally sensitive marketing campaigns. United Way of Delaware

• Developed statewide Diversity and Inclusion Community Engagement Strategy

• Led the Latino Unidos resources group to implement outreach and workforce development programs


• Developed and implemented strategy and worked with health systems, organizations, government and community and passed the Care Givers Act legislation. NEW YORK CITY HEALTH & HOSPITAL 2016 - 2017

Senior VP and Chief People Officer

The NYC Health + Hospitals health care system is a $6.7 billion integrated healthcare delivery system, the largest municipal healthcare organization in the country, and one of the New York area’s largest providers of government-sponsored health insurance, MetroPlus Health Plan, the plan of choice for nearly half a million New Yorkers. The NYC Health + Hospitals health care system serves 1.4 million New Yorkers every year and more than 475,000 are uninsured.

Reporting directly to health system CEO and acting as an Officer of the City of NY partnering with City Hall government officials to implement workforce transformation, learning and diversity strategies to serve NYC H+H, 43,000 plus individuals with 11 hospitals and over 50+ clinics and other facilities.

• Developed Human Capital, Experience, Diversity, Health Equity Strategies aligning HR policies, implementing new processes and integrated Dashboard to promote inclusion and compliance with laws and regulations.

• Implemented new HR Shared Services delivery model, new structure, enhancing IT infrastructure, employee and management self-service and centralizing major services.

• Implemented strategic integrated framework for Diversity and Inclusion goals across the system including: HR, Health Equity, Cultural Competence, Workforce Inclusion, Recruitment, LGBTQ Assessments and education including first LGBTQ healthcare provider certification, Education Programs on Spirituality, Unconscious Bias and Cross- Cultural Communications.

CHRISTIANA CARE HEALTH SYSTEM, Newark, DE 2007 - 2015 Headquartered in Wilmington, Delaware, Christiana Care is one of the country’s most dynamic health systems, and includes an extensive network of outpatient services, home health care, medical aid units, two hospitals (1,227 beds), a Level I trauma center and a Level III neonatal intensive care unit, a comprehensive stroke center and regional centers of 3

excellence in heart and vascular care, cancer care and women’s health. Christiana Care is a not-for-profit teaching health system with more than 260 residents and fellow and has continually ranked by US News & World Report as a Best Hospital. Senior Vice President, Christiana Care Learning Institute 2011-2015 and Chief Diversity Officer,

Vice President System Learning, 2007–2010

Reporting to the President and CEO, and as a member of the Senior Management, responsible for planning, organizing, and directing Christiana Care’s learning and development, talent management, coaching, career planning, employee and leadership development, learning services, workforce diversity/inclusion, cultural competency, Equity and Language Services strategies that support the achievement of Christiana Care Health System mission, strategies and the Christiana Care Way. Christiana Care Learning Institute – Designed and launched The Learning Institute as a vehicle to implement CCHS learning strategy to enable the delivery of value and the Christiana Care Way promise. The Institute received the Top 125 Training Magazine recognition for best companies for training and development from 2012-2015. The Learning Institute comprises seven Learning Centers as follows: The Learning Institute’s Center for Diversity and Inclusion, Cultural Competence and Equity (CDICCE) designed and implemented strategy with the goal of promoting respectful relationships among colleagues and respectful encounters with patients and created an inclusive and culturally competent culture. “Best in Class” Recognition for Cultural Competence and Engaging Communities from the Institute for Diversity in Health Management and the American Hospital Association.

• Created first Diversity function in the organization and the state.

• Established Language Services function composed of more than 900 telephonic interpretation phones, 21 full time interpreters, Video Remote Interpretation and Language Interpreter Network of 70+ dual role interpreters in 18 languages.

• Conducted first cultural competence system wide assessment.

• Partnered with HR and Chief of Academic Affairs to implement Diversity Recruitment strategies and increased the diversity of workforce, leaders, faculty and residents.

• Partnered with Corporate Affairs and created Diversity and Inclusion recruitment social web site and designed culturally competent marketing and education campaigns.

• Launched Diversity & Inclusion education strategy for leaders, staff, physicians, faculty and residents including cultural competency education in the areas of Language Services, Unconscious Bias, Culture of Inclusion, LGBT, Diversity Management, Health Equity and Patient-Family Centered Care, and Cross-Cultural Communications.

• Established Supplier Diversity partnership with Materials Management and developed guidelines increasing the number of minorities’ and minority owned woman’s businesses contracts.

• Established governance structure to implement diversity strategy including Executive Diversity, Hospitals’ and Health Equity Councils with patient advisor participation.

• Diversity and Inclusion Council championed and applied for the Health Equality Index national recognition and implemented strategies and as a result CCHS was recognized for four years in a row as a “Leader in LGBTQ and Healthcare Equality”. 4

• Appointed by Delaware’s Governor to the Hispanic Commission as the Chair of the Health & Social Services Committee and launched the first DE Latino Summit with the participation of more than 800 people, the State Governor, cabinet secretaries, community associations and developed the first DE Hispanic Public Agenda.

• Co-founder of the statewide Delaware Diversity Coalition partnering with Non-Profit, Profit, Academia with the goal of promoting respect and building a multicultural healthy Delaware and developed statewide strategy to share practices and tools.

• Designed Institute of Diversity in Health Management Certificate in Diversity Management acting as member of the Executive Committee partnering with Georgetown University.

The Center for Transforming Leadership developed, nurtured and inspired leaders. This center designed and deployed learning programs for leaders at all levels including Residents and Faculty while introducing Christiana Care Leadership Behaviors: Developing People and Creating High Performance Teams, Collaboration and Building Relationships, Enabling Learning and Innovation, Leading Change and Creating Value. The Center for Learning Innovation and Instructional Design implemented a learning infrastructure with cutting-edge innovative content management, learning design, social media and learning evaluation technologies.

The Center for Educator Development and Research developed educators and faculty strengthening their capacity and cultural competence capabilities and established common approaches to measure the impact of learning in individual and organizational performance. The Center for Patient and Family Education provided healthcare professionals with learning solutions to help patients and their loved ones better understand health, wellness and the disease diagnosis process.

The Center for Employee and Career Development provided non-managerial employees learning opportunities and programs to enhance their performance in their current role, and prepared them to assume higher level of responsibility role, or explore new career directions within the system.


BRISTOL MYERS-SQUIBB, Princeton, NJ 1997-2007

Director, Global Change Management and Learning

SMITHKLINE BEECHAM - NOW GLAXOSMITHKLINE 1983-1997 Philadelphia, London and Puerto Rico

Philadelphia Headquarters, (1996-1970)

Roles: Performance Improvement, and HR Associate Director London Headquarters, (1993-1996)


Ph.D. in Organizational Development and Change, Benedictine University, Lile, IL MBA, University of Reading, London, England

Postgraduate Diploma in Marketing, Chartered Institute of Marketing, London, England B.S. in Business, Minor in Computer Science, Columbia College, Caguas, Puerto Rico 5


Certificate in Diversity Management Georgetown University/Institute of Diversity in Health Management

American College of Healthcare Executive Senior Leadership Certificate Training Magazine: Certificate in Managing Live eLearning, Gaming and Simulation Harvard Executive Program, Managing Healthcare Delivery Professional in Human Resources Certificate from Villanova University ACADEMIA/ GOVERNMENT/STATE APPOINTMENTS

Professor of Professional practice at Bowling Green State University and Adjunct Faculty: Georgetown University, University of Delaware, Thomas Jefferson-University of Philadelphia Doctoral Program in Management and Strategic Leadership, and Midwifery. DE Hispanic Commission – Governor’s appointment


The Use of Interpreters to Improve the Quality and Safety of Healthcare through Better Communication in Obstetrical Patients: Effect on Primary Cesarean Delivery Rate – Dr. S. Pearlman – Thomas Jefferson University

AHRQ Grant for Disparities Solution Center test of new Team STEPPS training module focused on team behaviors to improve safety in Limited English Proficient (LEP) and culturally diverse patient populations.

The Role of Chief Diversity Officers in Academic Medicine in partnership of AAMC and Georgetown University.

OD in Healthcare Handbook: The Strategic Role of Organization Development in Talent Management and Transforming Leadership CONFERENCES

Recognized as a national thought leader and have participated as guest speaker in the following conferences:

Institute of Diversity in Health Management: Community Engagement, Diversity Research, and First Fort Myers Diversity Summit

PA Health Literacy Coalition: Integrating Cultural Competency in Literacy Progams SHRM DE Diversity Conference: Reimagine Diversity aligned with Human Experience ACHE DE Chapter: First Diversity Summit

The Workplace Forum on Inclusion: Reimagining Diversity and Human Experience BOARDS

ACHE National Association for Latino Healthcare Executives Past President of the Board Latin American Community Center in Delaware AARP DE Executive Council


Delaware Today, Selected one of the Top 35 Women in Business 2017 AHA Institute for Diversity in Health Management Community Engagement Award, 2015 DE Strong, Smart and Bold Outstanding Women Honoree Girls Inc., 2015 Delaware Hispanic National Awards: Cultural Competent Healthcare & Marketing Strategies, 2014 Delaware Today – Selected one of the top 35 Women in Business, 2007

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