Jay Rodriguez

480-***-****

Objective To secure a position with a well established and

stable organization that will lead to a lasting

relationship in the field of collections.

Employment history

03/20/16 – 02/11/17 Santander Consumer USA Mesa, AZ

Early Stage Collections

Auto Loans

Delinquency

Ranging from 31-60 days

Usage of Auto Dialer

Skip Trace

08/17/15 – 2/16/16 Ditech LLC Tempe, AZ

Backend Mortgage Collections

Take inbound/outbound calls up to 180 days past due

Negotiate the repayment of the delinquent debt

Skip tracing

Work predictive dialer

Collect on delinquent car loans 31 to 150 days past due

01/09 – 04/13 Asset Acceptance Phoenix, AZ

Collections Representative

Effectively handled inbound and outbound calls per day

Collected on delinquent credit cards (Visa / Master) 90 to 180 day past due .

Skip Trace

03/08 – 12/08 Nationwide Credit Phoenix, AZ

Collections Representative

Responsible for 150 outbound calls as well as inbound calls per day

Effectively processed 75 plus accounts on a daily basis

Skip trace through various online skip trace engines

Negotiated repayments of severe delinquent credit card accounts

06/07 – 02/08 United Recovery Systems Phoenix, AZ

Collections Specialist

Responsible for 200 outbound calls per day

Brought resolution to defaulted credit card accounts (90-180 days)

Assist with customer complaints

Skip Trace, Credit Bureaus, Near Bys, Online Skip Trace Engines

02/04 – 06/07 Ajilon Finance Phoenix, AZ

Collections Associate

Worked as a contract employee on several assignments in which I Performed collection on delinquent timeshares, large appliances and waste management

11/02 – 11/03 Midland Credit Management Phoenix, AZ

Collections Representative

Responsible for the collection and resolution of defaulted credit card accounts

Duties included notifying customers of delinquent accounts and work to arrange payments

Daily use of Davox Dailer

Provide high level of customer service and assist in receiving customer complaints

Responsible for the collections of delinquent mortgage loans

08/00 – 10/02 Van Ru Credit Corporation Phoenix, AZ

CRS / Collections / Lead

Responsible for the collection of Sears’s retail store accounts

Supervise and coach a team of 8 collectors

Conducted interview for potential candidates

This position required negotiations with customer to resolve their delinquent accounts

Accounts varied from 6 months to 3 years post charge off

The duties also included Skip Tracing, daily usage of auto

Davox Dailer and regular accounts of maintenance of monthly

Pay schedules

02/99 – 08/00 Osi Portfolio Tempe, AZ

Collections Representative

Responsible for the collections of charge-off retail store cards,

revolving credit card accounts and auto deficiencies

Managed and maintained my own individual work queues

Of accounts ranging from 2 to 6 delinquent

Utilized the Auto Dailer, taking inbound calls that varied in

delinquency and Skip-Tracing

Brought delinquent accounts back into statute and liquidating

the balance, maintaining accounts, sending out letters of

delinquencies and customer service

Skills

Detailed oriented, effectively handled multiple tasks

simultaneously. Demonstrates ability to

acquire and apply knowledge rapidly.

Independent: work with minimal supervision

and contributes to a team.

Skip Trace Tools: Fast Data Web, Accurint, CBR’S,

On line 411, Superpages, Skip Erase

Google, and Micro Built

Contact this candidate