Mary Randall

**** **** ****** *****

Snellville, GA 30078

ac7z21@r.postjobfree.com

404-***-****

Descriptive Profile

Strong analytical and organizational skills, excellent oral and written communication skills, team synergy focused,

self-motivated independent worker, supportive, relational and interpersonal, task oriented, goal driven, and proven leadership skills.

Computer Proficiencies

Citrix, Lotus Notes, People Soft, MS Office including Outlook, Word, Power Point, Excel, and Access, ADP Enterprise EV4, and EV5, ADP Workforce Now, E-Time, Mainframe, PeopleSoft, Kronos, Hewitt Case Tool, Report Smith, COS Desktop, PCTS, GPAY, ACE, PWB, and LexisNexis.

Qualifications

Train and Mentor New Associates

Ten years experience managing and processing large, complex multi-state payrolls

Created documentation of payroll operations policies and procedures

Save the clients thousands of dollars by voiding stale dated checks instead of placing a stop payment

PROFESSIONAL EXPERIENCE:

MetLife

01/2018-8/2018

Benefit Administrator

Process pension benefits.

Perform complex tasks around core processing and administrative functions of the business unit.

Exercise judgment and product understanding to determine appropriate handling of complex

issues around core business functions of the unit and to resolve customer questions and escalations.

Perform high-value financial transactions in a consistently accurate and timely fashion.

Maintain high standards of accuracy and data integrity.

Utilize experience, initiative and judgment to analyze and resolve discrepancies and issues, and

resolve internal and external client escalations that impact the unit on a high-priority basis.

Establish and maintain a positive and professional relationship with internal and external clients

and business partners.

Serve as point of contact for clients and third party administrators.

ADP

09/2015-06/2017

Payroll /Solution Specialist

Directly and Indirectly managed the day to day payroll processes for multiple clients weekly and bi-weekly payrolls.

Created and implemtented a payroll metric to ensure accuracy was achieved during payroll processing.

Create, review and distribute payroll reports to support financial audits and compliance issues.

Set-up Additional Payroll in the Mainframe/Password Reset.

Process manual checks and quick calcs in WFN.

Measure client satisfaction, conducted root cause analysis for payroll issues and implemented solutions.

Working with locations tocollect employee’s hours, and making sure all hours are correct before processing payroll.

Enter new hire information into payroll system, such as hire date, rate of pay, address changes, W4 information, bank information etc.

Enter terminated employee’s information into payroll system as needed to reduce overpayments.

Excellent customer service skills.

Balance W2s.

Kaplan, Inc.

03/15-06/2015

Payroll Specialist Contractor:

Reconciling bi-weekly payroll.

Updating tax information in PeopleSoft.

Running post confirm reports.

Creating overpayment letters and verification of income letters.

ADP

10/2007-01/2015

Payroll Specialist III

Process bi-weekly payroll for with more than 22,500 employees.

Process manual checks daily, payment reversals and/or stop payments as required.

Provide customer service through communication with the client via phone, email and/or dash inquiries.

Upload payroll files, balance data, enter appropriate adjustments and conduct research to ensure an accurate payroll is processed timely, in accordance with predetermined process procedures and schedules.

Update employee’s PTO balances in ETime.

Maintain standards of the service level agreement (SLA) on a monthly basis.

Create bi-weekly payroll calendar in EV4.

Process garnishments.

Balance the client quarter files.

Take the lead role in processing the quarterly adjustments.

Assist the team with the year-end process (balance test W2s).

Create Reportsmith reports for clients.

EDUCATION:

University of Phoenix: Master’s in Business Administration (2014)

University of Phoenix: Bachelor’s Degree in Science and Business Management (2011)

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