Customer Service Insurance Agent
Resume:
Kerykein Navarro
San Antonio, Texas 78245
Cell 210-***-**** Email: ac7z1c@r.postjobfree.com
CAREER OBJECTIVE: Contribute to company mission in a challenging position offering opportunities for growth and advancement.
SUMMARY OF QUALIFICATIONS:
Over 7 years of progressively responsible customer relations experience
Distinguished for excellent bilingual customer service abilities (Spanish)
Highly dependable, organized, and punctual individual
Recognized outstanding sales performer by consistently meeting goals
Excellence in customer service skills has been recognized by customers and co-workers alike
Excellent analytical, communication, and negotiating skills
EDUCATION:
Earl Warren High School Graduated 2007
Currently enrolled at San Antonio College
EMPLOYMENT HISTORY:
Nationwide
August 2014 through March 2016
Duties: Claims Agent II
Responsible for inbound calls assisting members with their first notice of loss
Understanding and being empathetic with their loss while advising them of their coverage.
Making myself a valuable asset while using my bilingual skills to further company goals.
USAA
January 2010 through December 2012
Duties: Insurance Agent II
Responsible for inbound calls assisting members with their insurance needs.
Understanding and assessing members situations by informing them of their covered assets.
Helping the member understand further of any additional risk not currently being protected.
Continue to strengthen the membership by making available additional products not currently held with USAA
JP MORGAN CHASE CREDIT CARD SERVICES
June 2008 through August 2009
Duties: Collector I
Responsible for outbound calls, assisting customers through financial hardships.
Understanding and assessing customers by educating them on account terms and alternate payment programs to help with credit debt that is best for them as well as the company.
Locate and contact delinquent, charged-off, or high-risk customers in order to secure payment.
References:
Brenda Ortiz – 210-***-****
Marco Rivera – 210-***-****
Cynthia Sayan – 210-***-****
Contact this candidate