Gary Inthirath

** ****** ******, **********, ** *1453

978-***-****

ac7z14@r.postjobfree.com

Professional Summary

I’m a self-motivated analytical IT professional with 20 years of experience and have provided strong comprehensive systematic planning and creative problem-solving solutions to businesses, schools, and organizations. I possessed multiple skills such as business analytics, cyber security, data management, and leadership. I have extensive experience as an IT Support Specialist for Quiet Logistics, the leading Third-Party Order Fulfillment Company in New England that manages and facilitates monthly units of 1.6 million order shipments. I seek a position with your company, so I can utilize my strong organizational skills and knowledge of information security, business administration, litigation, record management, and computer forensics to support supply chain operations and maximize productivity.

Skills

DATA WAREHOUSING MANAGEMENT

INVENTORY CONTROL

WINDOWS SERVER 2008 R2/2012 R2, HYPER-V, IIS, ACTIVE DIRECTORY

LINUX SCRIPTING

INFORMATION MANAGEMENT

INFORMATION SECURITY

WEBSITE CODING - HTML, CSS, XML

CISCO

TCP/IP, SUBNETTING

MICROSOFT VBSCRIPT

MICROSOFT OFFICE: WORD, EXCEL, POWERPOINT, OUTLOOK, EXCHANGE

POWERSHELL

DATA DISASTER RECOVERY SOLUTIONS

PROJECT MANAGEMENT

MOBILE OPERATION SYSTEMS - ANDROID OS, APPLE IOS

Work History & Professional Accomplishments

Quiet Logistics – Devens, MA

IT Support Specialist 11/2013 – 02/2018

Provided IT inventory control support to non-technical personnel within the company.

Maintained and monitored servers, wireless network, and other server infrastructure.

Ensured network, system data availability, and integrity through preventative maintenance and upgrades.

Implemented company policies, technical procedures, and standards for preserving the integrity and security of data, reports and access.

Troubleshoot and managed company’s proprietary software through knowledge of supply chain concepts and operations.

Advised network security standards and protocols to management. Reduction in inventory shrinkage and more secured network traffics and mitigated network intrusion.

Monitored network performance and provided statistical reports for both real-time and historical measurements.

Planned and implemented network designs on switches and routers. Ensured redundancy and minimal downtime.

Met and exceeded company sales, productivity goals and SLAs through IT support.

Completed and maintained accurate and organized records, documents and reports.

Repaired and maintained robots to ensure day-to-day business operations, reduced expenses from not using outside vendors.

Monitored and configured security devices.

Provided off-hours IT support to maintain business continuity.

Oversaw and monitored security clearance auditing database for user access permission, which results in more manageability on inventory control.

Managed Helpdesk ticketing system to handle and resolve incidents while tracking customer feedback.

Oversaw and maintained the preservation of SQL databases.

Troubleshoot and repaired IT devices such as printers, desktops, mobile devices, laptops, cameras.

Worked on IT projects such as configuration of ship station devices and applications.

Provided comprehensive documentation to technical issues across multiple operating platforms (e.g., networking issues, installation issues, KIVA robot repairs).

Akuity Technologies – Auburn, MA

Helpdesk Repair Technician, 05/2012 to 09/2012 (Internship)

Triaged and managed Desktop/Server/Network/Backups and remote assist clients with software related issues.

Assisted onsite Desktop and Network Engineers with New Desktop/Server/Network/Phones installs, break fix, and maintenance issues.

Desktop/Laptop repairs consist of hardware and software issues using AKUITY repairs procedures.

Troubleshoot and resolved IMAP/POP3/SMTP email accounts to sustain effective communication within business.

Troubleshot and resolved technical problems for internet, telephone, and VOIP problems.

Used Helpdesk ticketing system to track customer support and service calls.

Used Helpdesk ticketing system to handle and resolve incidents while tracking customer feedback.

Met and exceeded company sales and productivity goals and SLAs.

Followed up with clients to ensure optimal customer satisfaction.

Contacted residential and small business customers.

Completed and maintained accurate and organized records, documents and reports.

Managed the preservation, collection, processing and production of electronically stored information (ESI) devices.

Saved the company $10000 in operations expenses during my tenure.

Lead team deployment project of desktop terminals for Quinsigamond Community College.

Lowes – Leominster, MA

Seasonal Hardware & Tools Customer Sales Associate, 04/2011 to 09/2011

Provided quick, friendly customer service answering customers' questions, provided purchase assistance.

Managed inventory with the correct price tags and UPC information resulted in no pricing errors during my tenue.

Flexibility is required to work on sales floor and in other areas of the store, or addition stations.

Upsold products and services with sales team to increase department revenue in comparison to a year ago, also increased store quarterly profits.

Upsold products and services to increase company revenue by 11% during summer sale, exceeded beyond targeted goal of 7%.

Circuit City – Leominster, MA

PC Technician, 11/2007 to 03/2009

Provided PCs services such as PCs and Laptops repairs, installations and optimization, networking computers and peripherals.

Assisted and resolved customer technical issues by on phone or directly onsite.

Sold PCs and laptop services and all other merchandise products such as extended warrantee plans. Achieved top warrantee sales for the store.

Shipped and received laptops for service, ordered parts needed for repairs, contacted customers daily, and managed schedules and zoning sheets using databases.

CPF Inc – Ayer, MA

Quality Maintenance, 01/2006 to 06/2007

Accomplished detailed maintenance procedures and sanitation of fountain machines.

Thoroughly cleaned and sanitized work areas, those include mopping and sweeping, washing bridges and floor, wiping down equipment, washing utensils and dismantling and cleaning machinery to a level that is suitable for the working environment, prioritizing safety at all times and ensured no safety accidents during my tenure.

Precise Technology Inc Rexam Inc – Holden, MA 02/2005 to 12/2005

Lineman Lead (Line Operator) 07/2005 to 12/2005

Trained and supervised employees on welding machines.

Troubleshot all welding and molding machinery by software configuration and hardware adjustment.

Operated and repaired plastic molding machinery.

Delegated employees and other company resources to ensure production line runs at optimal efficiency to meet tight deadlines.

Consulted with management to ensure best policies, procedures, practices and production results.

Consistently met deadlines and requirements for all production work orders.

Supervised and define daily objectives for production staff to produce on average 10000 units of Gillete products per-day.

Verified that all process control parameters were being documented and followed at all times.

Planned, directed, coordinated and assigned manpower to meet aggressive production schedules.

Recommended and executed quality improvements for production and product quality.

Drove daily production activities with effective communication and leadership.

Met aggressive production and safety goals while minimizing production downtime.

Completed and maintained accurate and organized records, documents and reports.

Machine Welder, 02/2005 to 07/2005

Operated machinery that welded plastic parts for Gillette Razor products.

Education & Certifications

Fitchburg State University - Fitchburg, MA

Interdisciplinary Studies (B.S) (2018)

Business Administration Minor (2018)

Quinsigamond Community College - Worcester, MA

Computer Forensics (A.S) (2016)

Computer Systems Engineering Technology (A.S.) (2015)

Networks Specialist (Certificate) (2013)

Certifications: CFE, Security+, A+, Network+, CCNA, Linux+, MCTS (in training)

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