Carol Ochs

*** *. *****, **********, **

231-***-****

ac7yzy@r.postjobfree.com

Dedicated and driven Administrative Assistant bringing top strengths in balancing multiple responsibilities, communication and organizing workflows gained during 10+ years in the field. Adept at producing reports and letters. Customer-focused and results-oriented.

Skills

Deadline-oriented

Microsoft Office proficiency

Data Entry

Records Management systems

Multi-line phone systems, fax, copiers

Type 60+ wpm

Business writing

Customer Service

Experience

APRIL 2018 – NOVEMBER 2018

Administrative Assistant / Charlevoix Abstract & Title Agency, Charlevoix, MI

Created and maintained title orders.

Responded to telephone inquiries from clients, vendors, and the public.

Provided comprehensive administrative and clerical support, including organizing files and imaging documents.

Analyzed chain of title and prepared reports outline title-related matters.

Examined deeds, deeds of trust, liens, judgments, and easements.

Prepared closing documents and distributed them after closings.

SEPTEMBER 2014 – APRIL 2018

Substitute Teacher / EDUStaff, Char-Em ISD, Charlevoix, MI

Kept classroom safe, organized, and clean

Utilized prearranged lesson plans for existing classes.

Observed and documented behaviors

JUNE 2004 – JULY 2013

City Clerk (Elected Position) / City of Charlevoix, Charlevoix, MI

Performed general office duties such as typing and proofreading, distributing and filing official records.

Prepared and managed city clerk budget, including forecasting necessary funds for staffing, materials, and supplies.

Prepared minutes, ordinances, resolutions, and proclamations to be executed, recorded, archived, and distributed.

Issued public notification of all official meetings and activities.

Served as a notary public and issued various permits and licenses.

Oversaw elections and administered the maintenance of voter files.

Served as FOIA coordinator: reviewed, redacted, and provided public records as requested.

DECEMBER 1998 – CURRENT

Freelance Proofreader/Editor / Self-Employed, Charlevoix, MI

Provided various proofreading and editorial services as requested by the client.

MAY 1996 – DECEMBER 1998

Publishing Assistant / World Bible Publishers, Grandville, MI

Proofread and reviewed print content for correct grammar and adherence to house style.

Updated company style guide and enforced compliance with internal staff, partners, and freelancers.

Reviewed and edited vendors’ and authors’ written work for grammar, tone, voice, and quality.

Participated in all stages of manuscript preparation and book production.

Developed creative ideas and concepts in partnership with the executive staff.

Efficiently scheduled meetings, appointments, and travel.

Responded to telephone inquiries from clients, vendors, and the public.

Received incoming packaged and mail, dispensed parcels and correspondence, and shipped outgoing items daily.

Education

B.A. English / Hope College, Holland, MI

Completed a B.A. in English with an emphasis in writing, combined with a Minor in Mass Media Communications.

References

Richard E. Joseph, Attorney at Law, President, Charlevoix Abstract & Title Agency 231-881-302

James G. Young, Attorney at Law 231-***-****

Lynette Webb, VP and Chief Escrow Officer, Charlevoix Abstract & Title Agency 231-***-****

Norman L. Carlson, Jr., Past Mayor, City of Charlevoix 231-***-****

Keith Carey, Vice President of Marketing, 4Front Credit Union 231-***-****

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