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Health Customer Service

Gulfport, Mississippi, United States
December 14, 2018

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**** *** **** ***** • Long Beach, Mississippi 39560 • 228-***-**** • STATEMENT OF PURPOSE

To join a progressive organization in a challenging position that will utilize my experience and leadership skills to meet business objectives and support my commitment to continuous improvement and building loyal customer relations. SUMMARY OF QUALIFICATIONS

Astute, versatile, detail-oriented professional with a proven track record in managing multiple, concurrent projects with strong problem solving and follow-through capabilities. Demonstrated ability to work under pressure and meet tight deadlines. Exceptional organizational, time management, and record keeping skills. Performance areas include:

• Possess a thorough understanding of the science of health through the study of nutrition, biology, anatomy and physiology, and psychology combined with program planning for health promotion Health Promotion and Education - ability to:

• Assess, implement, and evaluate programs that effectively achieve the outcome of improved health

• Establish and manage wellness programs for employees and their families

• Develop effective media campaigns for emerging health issues

• Help clients achieve fitness and nutrition goals

• Integrate health promotion and disease management activities into the healthcare system

• Institute innovative community-outreach programs

• Advocate for health issues and promote wellness in communities Computer Skills:

• Microsoft Word, Excel, PowerPoint, Access and Outlook FORMAL EDUCATION

UNIVERSITY OF SOUTHERN MISSISSIPPI - Long Beach, MS 12-2013 B.S., Health Promotion • Community Health Science

Curriculum: Personal Welles, School Health, Community Health, Foundations of Health Care Marketing, Health Education Methods, Community Health Education Planning, School Health Education Planning, Health Education Curriculum for Secondary Schools, Measurement & Evaluation in Health Education, Consumer Health, Communicable

& Chronic Disease in Man, Health Administration, Workplace Health Promotion, Stress Management Techniques, Health Care Financing, Long Term Care Policy & Administration, Developmental Disabilities in Early Childhood. MISSISSIPPI GULF COAST COMMUNITY COLLEGE – Gulfport, MS 12-2018 Certified Phlebotomist


COASTAL FAMILY HEALTH CENTER - Biloxi & Vancleave, MS 10-2018 to 12-2018

• Accomplished timely and accurate collection and labeling of patient specimens such as blood, sputum, urine, and stool in order to provide for the completion of clinical laboratory tests ordered by physicians

• Verified or recorded identity of patient or donor and conversed with patient or donor to allay fear of procedure

• Assembled equipment, such as tourniquet, needles, disposable containers for needles, blood collection devices, gauze, cotton, and alcohol on work tray, according to requirements for specified tests or procedures

• Performed venipunctures and fingersticks using aseptic technique and in accordance with department procedures

• Ensured that specimen requirements were met at the time of collection and maintained specimen integrity

• Initiated, dated, and time all collections

• Providing patient education and orientation to the procedures of specimen collection GULF COAST HEALTH EDUCATORS - Pass Christian, MS 08-2013 to 12-2013 Health Promotion (Community Health Science) • 200-hours

• Gained valuable hands-on experience establishing health education programs, teaching, and creating opportunities for community education based on evidence-based practice models DONNA S. WHITE PAGE 2

• Demonstrated knowledge of healthy heart and diabetes control programs; provided prevention education to include glucose screening, early detection, and clinical trials

• Led small groups and presented and further developed educational sessions on a variety of healthy heart, diabetes, lifestyle, and dietary topics

• Provided formal and informal community education for lay public in community settings (churches, health fairs, schools, colleges, industry, etc.)

• Collaborated with community benefits outreach coordinator, health educator/patient navigator, and other partners

• Promoted positive relationships with the community to elicit their strengths and to build/maintain a positive working environment

• Provided training and orientation to volunteers who assisted with Mobile Health programs

• Developed and utilized innovative approaches to problem-solving to meet educational needs of the public from a variety of cultural, ethnic and religious backgrounds

• Attended and actively participated in internal and external committee meetings and community coalitions

• Provided support in the implementation and achievement of community outreach programmatic goals

• Served as a resource internally and externally to those seeking community resources, programs and materials on healthy living and lifestyles and disease prevention

Healthy Life Style Instructor

• Demonstrated a comprehensive understanding of Healthy Life Styles in developing accurate and informative lesson plans, training aids, and course materials that addressed all aspects of course subject matter

• Researched, developed, and adapted study guides, training/visual aids, written tests, and course outlines

• Demonstrated subject matter proficiency in classroom presentations and written materials

• Presented material clearly, concisely, and in sufficient detail as to make it clear without sacrificing thoroughness and accuracy, and to ensure it was understood and comprehended by the students PROFESSIONAL EXPERIENCE

KFC – Gulfport, MS 05-2017 to 04-2018

General Manager

• Exercised overall responsibility for directing the daily operations of a restaurant, ensuring compliance with company standards in all areas of operation, including product preparation and delivery, customer relations, restaurant maintenance and repair, inventory management, team management, recruiting and retention of team members, financial accountability, and ensuring that the highest quality products and services were delivered to each customer

• Created value for our shareholders through efficient operations, appropriate cost controls, and profit management

• Managed restaurant within the policies and guidelines of the company, ensuring 100% customer satisfaction at all times

• Controlled day-to-day operations by scheduling labor, ordering food and supplies, and developing the restaurant team

• Ensured OSHA, local health and safety codes, and company safety and security policy were met

• Recruited, interviewed, and hired team members, conducted performance appraisals, took discipline action, motivated and trained (exercised hiring and termination authority)

• Ensured complete and timely execution of corporate and local marketing programs LILLY OF THE VALLEY DELICATESSEN - Long Beach, MS 07-2007 to 09-2008 Manager

• Employed in-depth knowledge of deli meats, sandwiches, cheeses, rotisserie, and prep foods in filling standard and special customer orders and preparing party trays

• Served as a role model for customer service and other vital behaviors, and instilled this value in all team members

• Demonstrated continuous success in exceeding service and sales objectives by providing world-class service WILL’S GRILL - Waveland, MS 05-2004 to 06-2007


• Controlled day-to-day operations by scheduling labor, ordering food and supplies, and developing the restaurant team

• Led all guest components including excellent food quality, guest service, associate friendliness, and restaurant cleanliness using proven systems and routines

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