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Office Customer Service

Location:
Houston, Texas, United States
Posted:
December 14, 2018

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Resume:

EXPERIENCE

AWD/JASS II – Contractor – NASA

Division Lead Secretary, Houston, Texas 2017-Present

•Provide direct administrative support to the NASA Johnson Space Center (JSC) Propulsion and Power Division Chief, Deputy, Associate, and Chief Technologist.

•Administrative lead for branch secretaries.

•Extensive calendars maintaining for the Division Chief, Deputy, and Associate as well as conference room calendars.

•Maintained appointment calendar.

•Scheduled video conferences and meetings.

•Reviewed a variety of data for accuracy, completeness and conformity to established standards and procedures.

•Supply materials, and execute follow-up for meetings and team conferences.

•Schedule Division All Hands Meetings.

•Support weekly Division Meetings.

•Submit and process employee awards and certificates.

•Maintain the Division SharePoint site and its contents.

•Prepare and organize materials as needed for meetings and conferences.

•Compose and distribute meeting agendas and minutes, routine correspondences, and reports.

•Monitor incoming electronic and hard copy mail, and maintain filing system.

•Collect and coordinate the flow of internal and external information.

•Manage office equipment and office space.

•Establish the administrative work procedures for tracking staff’s daily tasks.

•Maintain fire drill log and employee status.

•Coordinate conference calls.

AWD/JASS II – Contractor – NASA

Directorate Secretary and International Travel Coordinator, Houston, Texas 2015-2017

•Provide direct administrative support to the NASA Johnson Space Center (JSC) Exploration Integration and Science Directorate (EISD).

•Process extensive international travel for both international, and invitational travel.

•Draft meeting agendas, supply advanced materials, and execute follow-up for meetings and team conferences.

•Prepare and organize materials as needed for meetings and conferences.

•Maintain the calendars for the Directorate Chief, Deputy, and Associate as well as conference room calendars.

•Compose and distribute meeting agendas and minutes, routine correspondences, and reports.

•Monitor incoming electronic and hard copy mail, and maintain filing system.

•Collect and coordinate the flow of internal and external information.

•Manage office equipment and office space.

•Establish the administrative work procedures for tracking staff’s daily tasks.

•Maintain fire drill log and employee status.

•Coordinate conference calls.

REDE/JASS II– Contractor – NASA

Secretary, Houston, Texas 2006 – 2015

•Provide direct administrative support to the NASA Johnson Space Center (JSC) Flight Operations Directorate Aviation Safety Office and Flight Operations Branch.

•Draft meeting agendas, supply advance materials, and execute follow-up for meetings and team conferences.

•Utilize databases to organize and maintain mishap reports.

•Prepare and organize materials as needed for meetings and conferences.

•Process extensive travel for domestic, international, and invitational travel.

•Maintain the Aviation Safety Office calendar.

•Compose and distribute meeting agendas and minutes, routine correspondences, and reports.

•Monitor incoming electronic and hard copy mail, and maintain filing system.

•Collect and coordinate the flow of internal and external information.

•Manage office equipment and office space.

•Establish the administrative work procedures for tracking staff’s daily tasks.

•Provide back-up to both the division secretary and directorate secretary.

•Organize and schedule the annual Aviation Safety Stand Down events.

•Coordinate flu shots with the medical clinic for all employees.

•Log and distribute hurricane desk packs.

•Maintain fire drill log and employee status.

•Coordinate conference calls.

•Served as a Fire Warden.

EDUCATION

•Clear Lake High School, Houston, Texas – High School Diploma

ACHIEVEMENTS

•Learned to operate new office technologies as they were launched and implemented.

•Promoted to Secretary III ahead of other secretarial/clerical staff.

•Received the Secretarial of Excellence Award.

•Received On the Spot Award for implementation of the EISD International Travel Office.

•Maintained responsibilities in both the Aviation Safety Office and the Flight Operations Office.

SKILLS

•Microsoft Office Suite and Internet telephone operations.

•Ability to quickly learn new software applications.

•Word processing (65 words per minute)

•Excellent verbal and written communication skills.

•Proficient in spelling and grammar in both English and Spanish.

•Received customer service certification in 2015

•Event Coordination

•10 Key by Touch

PERSONAL ATTRIBUTES

•Accuracy Excellent organizational skills Confidentiality Planning and Time management.

•Initiative Reliability Stress tolerance Customer-service orientation.

•Willingness to work with a flexible schedule and demanding workloads.

•Fluent in Spanish.



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