LA TOYA CARR
*** * ** ******, ********,NY *****
(347) 741- 9902 ac7yx6@r.postjobfree.com
Objectives
A challenging position, utilizing abilities developed through my experience and education, with the opportunity for professional growth based on performance.
Experience
Fire Alarm Dispatcher August 2014-Present
New York City Fire Department, Brooklyn, New York
Receive and transmit alarms of fire and emergencies using various systems(CAD’s, MDT’s & ERS)
Interpret information received and use the computer keyboard to enter data into the computer for release to fire companies
Determine the amount and type of apparatus and which units to send to alarms
Operate department radio and voice alarm systems to announce alarms and receive fire company acknowledgements of response to alarms
Police Communication Technician September 2003- August 2014
New York City Police Department, Brooklyn, New York
I serve as a citywide radio dispatcher of police resources
Handle and screen incoming calls by communicating with crime victims and witnesses and requesting police assistance
Handle emergency situations by using sound judgment and good verbal skills
Office Assistant September 2001-September 2003
Brooklyn Development Disabilities Service Office, Brooklyn, New York
Prepare all office correspondence for department, including interoffice memos and letters
Disbursed all incoming mail to appropriate staff members
Maintained accurate filing systems of all employees personal history
Direct calls throughout the office
Data Entry Clerk/Customer Service Representative September 2000-September 2001
New York City Department of Transportation, Long Island City, NY
Troubleshoot customers’ inquiries regarding disability and parking permit applications
Reviewed and determined eligibility for handicapped applicants ’parking permit application
Maintain accurate database of all processed applications
Prepared all office correspondence for department, including interoffice memos and letters
Skills
Highly skilled in judging the nature of call and soliciting location information
Well verse in determining priorities between calls
Demonstrate ability to understand which emergency is eminent and to dispatch the appropriate unit
Microsoft Word Power Point Typing 50-60 wpm
Ability to work ICAD
Education
Manhattan School of Technology New York, NY
References Available Upon Request