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Office Assistant Customer Service

Brooklyn, New York, United States
December 14, 2018

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*** * ** ******, ********,NY *****

(347) 741- 9902


A challenging position, utilizing abilities developed through my experience and education, with the opportunity for professional growth based on performance.


Fire Alarm Dispatcher August 2014-Present

New York City Fire Department, Brooklyn, New York

Receive and transmit alarms of fire and emergencies using various systems(CAD’s, MDT’s & ERS)

Interpret information received and use the computer keyboard to enter data into the computer for release to fire companies

Determine the amount and type of apparatus and which units to send to alarms

Operate department radio and voice alarm systems to announce alarms and receive fire company acknowledgements of response to alarms

Police Communication Technician September 2003- August 2014

New York City Police Department, Brooklyn, New York

I serve as a citywide radio dispatcher of police resources

Handle and screen incoming calls by communicating with crime victims and witnesses and requesting police assistance

Handle emergency situations by using sound judgment and good verbal skills

Office Assistant September 2001-September 2003

Brooklyn Development Disabilities Service Office, Brooklyn, New York

Prepare all office correspondence for department, including interoffice memos and letters

Disbursed all incoming mail to appropriate staff members

Maintained accurate filing systems of all employees personal history

Direct calls throughout the office

Data Entry Clerk/Customer Service Representative September 2000-September 2001

New York City Department of Transportation, Long Island City, NY

Troubleshoot customers’ inquiries regarding disability and parking permit applications

Reviewed and determined eligibility for handicapped applicants ’parking permit application

Maintain accurate database of all processed applications

Prepared all office correspondence for department, including interoffice memos and letters


Highly skilled in judging the nature of call and soliciting location information

Well verse in determining priorities between calls

Demonstrate ability to understand which emergency is eminent and to dispatch the appropriate unit

Microsoft Word Power Point Typing 50-60 wpm

Ability to work ICAD


Manhattan School of Technology New York, NY

References Available Upon Request

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