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Customer Service Manager

Location:
Simi Valley, CA
Posted:
December 14, 2018

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Resume:

James West

Assistant Manager

Simi Valley, CA ***63

ac7yx5@r.postjobfree.com

805-***-****

I have 24 years of Paint Industry and Management Knowledge. Authorized to work in the US for any employer

Work Experience

Assistant Manager

Dunn Edwards Paints

2008 to 2017

Responsibilities: Open and close procedures of the store. To maintain and schedule associates base upon customer's needs. To control and maintain overtime, to maintain inventory levels thru MRP and adjust as needed it, to control our expenses to make our store more profitable. To train and coach the associates to further their sills. Able to solve customer's problems, make quick on the spot decisions. Lead Tint

Dunn Edwards Paints

2005 to 2008

Responsibilities: prepare customers orders, making sure colors are correct. Making accurate eye matches and adjusting them if need. Storing customer's formulas into the database. Operated all equipment and maintained to make sure it was in good working order. Sales Associate

Dunn Edwards Paints

2004 to 2005

Responsibilities: act as a delivery driver. Performed Labor-intensive duties. Delivered product in a dependable and safe manner. Assisted all contractors and retail customers. Enabled great communication between management, customer and myself. Assistant Manager

ICI Paints

1999 to 2003

Responsibilities: directly supervised 3-8 associates. Worked closely with customers, store employees and outside sales representatives to ensure the best customer service possible. Managed all facets of store operations. Effectively communicated with individuals at all levels. Sales Associate

ICI Paints

1994 to 1999

Responsibilities: receive, store and distribute paint related paint products. Mix and tint paint including maintaining stock. Fill customers order in a timely manner. Maintained a clean and safe environment. Education

diploma

Apollo High School

1987 to 1989

Skills

inventory, Key Holder, Retail Management, Customer Service Additional Information

Skills

Provides great customers service

Insures the customer P.A.C.T is being used

Communicates with associates on a daily and monthly bases.

Promotes teamwork and cooperation, leads by example and maintains team morale

Insures accurate inventory levels

Have the ability to encourage or motivate Associates

Ability to adapted to changes

Willing to take on new challenges



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