Amanda Kun

484-***-****

ac7ywy@r.postjobfree.com

Experience

Learning Analyst, Training and Talent Development at DaVita, Incorporated May 2016 – Present

I support development of programs and initiatives and ensure daily and long-term actions align with the team’s strategic goals. I problem solve and generate new ideas when faced with new issues or making processes better, externally or internally. I bridge the gap between stakeholder wants and what is technically possible. I maintain key systems, create internal processes and job aids, design and execute reports though our Learning Management System (LMS). I serve as content writer, material editor, curriculum analyst, voice over talent and assist as a collaborative producer of rapid elearning based on the business need. I assist in any area of design, development, administration, tracking and delivery.

Voice Over Artist

June 2016 – Present

I freelance as a voice over artist. This involves building relationships, seeking out new ways to promote my brand, making choices in delivery, taking direction during live sessions or through email, negotiating payment rates, and maintaining relationship with domestic and international clients. I work directly with clients or through advertising and marketing firms. I also provide script editing, sound engineering and reconstruction as needed or requested by my clients.

Educator, Revenue Operations at DaVita, Incorporated January 2012 – May 2016

I prepared, delivered and analyzed classroom training, online training and one-on-one coaching for approximately 100 in-house individuals in various roles in the Revenue Operations Department (ROPS). As part of a team, I served the training needs in five business offices. I administered system testing in our Learning Management System (LMS) and was responsible for pulling and analyzing reports. I audited training materials for accuracy, clarity and grammar. I served as content writer, voice over talent and producer of rapid elearning and video programs based on the business need.

Senior Content Developer, Advanced Development Department at Edcomm Banker's Academy April 2007 – January 2012

I was the project manager of all classroom and elearning development. I was responsible for content creation (research to production) coordinating and managing trainers, consultants and Subject Matter Experts (SMEs) and troubleshooting elearning systems. I managed multiple projects with minimal supervision, aggressive deadlines and vague direction. I took over the responsibilities of mentoring new hires and guiding various management entities. I supported our overseas teams and debriefed all training sessions.

Account Executive at Gerald Stevens, Incorporated/hype413, Incorporated September 2006 – December 2006

I handled all aspects of advertising campaigns, budgets, media placement and print/video production in a small, fast-paced environment. I communicated seamlessly between the production department and the creative department to accomplish client goals and managed members of both areas. I was responsible for writing all of the advertising copy for scripts for video. I booked shooting locations, talent and crew, as needed. I assisted in answering phones, directing calls and doing basic administrative duties.

Assistant Store Manager at Papyrus

January 2004 – January 2006

I was responsible for customer service, visual strategies, operations and inventory management for one of the highest volume locations at King of Prussia. I also setting up another store in Haverford and trained the new hires there. I supervised and motivated the team and promoted a fun and positive work environment. I also assisted with the logistics and item inventory of two store moves.

Custom Printing Specialist at Crane & Co., Incorporated January 2003 – January 2006

I was primarily the designer of personal and professional stationery for brides and companies. I served as the liaison between the printing and art departments and clients. I was responsibility for keeping track of all custom printing orders. I educated new staff members on vendors, technical skills and customer service. I assisted the managers in promotions for in-store functions and events. I revamped paperwork and record keeping making it more efficient and concise.

Traffic Manager at WSOX 96.1

January 2004 - January 2005

I was responsible for generating the daily commercial station logs for the WSOX program director. I audited on-air spots to make sure all commercial items played and rectified any situations through the sales and production departments. I ensured all station bills were paid, checks were sent to sweepstakes winners and all paperwork was filed correctly. I assisted the sales department both in-house and on the road. I generated reports as needed and assigned. I assisted the IT department by organizing their financials and doing light accounting. I provided relief for the administrative assistant by answering phones and greeting guests.

Skills

Analysis

Classroom management

Communications

Curriculum development

Customer service

Editing

Graphic design

Mentoring

Needs analysis

Problem solving

Project implementation

Project management

Project planning

Public relations

Public speaking

Research

Talent development

Time management

Adobe

Adobe Flash

Audacity

Basic XML/HTML

Camtasia

Captivate

Cornerstone

Flipping Book

Goldwave

Microsoft Excel

Microsoft Office

Microsoft Outlook

Microsoft PowerPoint

SharePoint

Snagit

Voice Over

Education

Elizabethtown College 1999 - 2003

Major: Bachelors of Arts in Communications, Public Relations (PR) Minor: Professional writing

Activities: Board of Directors, WWEC. Historian, Sock and Buskin Awards and

Honors

Teammate of the Year – DaVita, Inc., 2016

A peer-nominate award based on compelling stories and complete projects which had greatly inspired and improved the entire team. I was the inaugural recipient of this award. Recognition of Dedication – DaVita, Inc., 2015

Honor given at the end of a year-long system rollout training project and my role in building training and having to step in to facility all local trainings when members of my team were unable to come to work. Continuous

Improvement – DaVita, Inc., 2013

An award given to me by a fellow coworker due to my work in improving systems and processes for the Training and Talent Development Department.

Team – DaVita, Inc., 2013

An award given by another team due to my dedication in assisting the team achieve their project goals despite of harsh deadlines and ever-changing needs.

Director of Morale – Edcomm Banker's Academy, 2008 An honorary title given to me by my department due to my abilities to create a fun work environment and continuously motivate the team during difficult projects.

Committees & Volunteer Work

Innovation Committee – DaVita, Inc.

I am the local coordinator and communications specialist. Learning

Governance Committee – DaVita, Inc.

I represent the ROPS interests as we develop processes and procedures for our content and LMS system.

The Pet Adoption and Lifecare Society (PALS) – Devon, PA I foster and rehabilitate rescued cats to prepare them for adoption. I work with children, those with various handicaps, and people pursuing service projects or court ordered service through volunteer hours.

The Movember Foundation - Global

The Movember Foundation raises awareness of men's health issues, such as cancer and mental health. I organize a Pie in the Face event people are pied for donations. The National Multiple Sclerosis (MS) Society – Greater Delaware Valley chapter I recruit a bike team for the annual MS City to Shore Century, train and ride the distance and raise funds.

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