Pedro Ramos Diaz

Polk Way

Sanford, FL 407-***-****

LinkedIn: https://www.linkedin.com/in/peter-ramos-diaz-49811226/ ac7ywq@r.postjobfree.com

Qualifications Summary

An accomplished, results-driven IT- Project Leader with over 19 years of demonstrated success managing complex technology operations and enterprises projects. Services–oriented with intuitive analytical ability to attain business needs. Dynamic management career with strong leadership, multicultural skills, relationship building, problem-solving, planning and team-building skills. Develop, motivate and retain diverse staff structuring them in teams that deliver results and cost-savings.

Professional Experience

Hernon Manufacturing, Sanford, FL 2014 - Present

IT Director

Responsible for overseeing and managing company's Technology projects and business process. Coordinates project phases. Recruit and coach staff for temporal and permanent roles. Acts as liaison between clients, vendors, and consultants. Performs highly responsible executive, administrative and professional work managing the direction and coordination of the activities and programs of the I.T. Department. Develops, recommends and implements operating policies, procedures, and programs to promote the efficient and effective operations across functions and the I.T. Department. Serves as technical advisor to the executive management team regarding technology management issues; proposes short-term and long-term solutions to technology management needs/issues relating to systems, equipment or services. Develops and implements policies for the procurement and use of technology management hardware, software, services, security and telecommunications equipment. Oversee and ensure there’s business continuity process for applications such as : Sales Force, SAP Business One, Phocas BI, PDM, Microsoft Office 365.

Provides direction for strategic and operational plans for management information programs and services; supervises department managers.

Develops working relationships with contractors, employees and suppliers. Carries out management direction.

Identifies and implements collaborative initiatives across functions to promote strategic business endeavors.

Prepares and presents the Department's annual budget and assures continued compliance with the parameters of the adopted budget.

Performs I.T. KPI’s. Develops immediate and long-range goals to meet the needs of the department.

Key Projects and achievements

Completed, in 6 months Data Center implementation on Budget.

Completed building expansion of $2.5 million.

(ERP) SAP Business One implementation, migration from MAS 200

PDM Implementation – Solid Work data traceability server

Sales Force (CRM, Marketing and service module) implementation, integration with SAP Business One

Phocas BI integration with SAP Business One, Visibility 360 across functions of KPI’s and reports.

Enterprise Portal Implementation with IIS/SQL, company had the need of an inquiry system to get SAP information for users that didn’t have SAP Licenses on the production line.

Shortel PBX implementation, enhancement on VOIP with VLAN segregation.

Global Further Tech, PR 2012-2014

Consultant/Owner

Business Process automation, plan, execute, and finalize projects according to strict deadlines and within budget on customer projects. This includes acquiring resources and coordinating the efforts of team members and third-party contractors or consultants to deliver projects according to plan. Define the project’s objectives and oversee quality control throughout its life cycle.

Responsibilities

• Define project scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders.

• Develop full-scale project plans and associated communications documents.

• Liaise with project stakeholders on an ongoing basis.

• Estimate the resources and participants needed to achieve project goals.

Clorox Commercial, San Juan, PR 2006 -2012

Caribbean IT Coordinator

Recruited to upgrade and replace obsolete technologies at this retail company with more than 200 users in 3 locations in Puerto Rico and 2 in Dominican Republic. Hire, train, develop and lead 10 technical person and planning team. Manage a $1 million capital budget and $500k operational budget. Scope of position is expansive and includes departmental direction and full design, installation, implementation, support, training, administration and management authority for: LAN/WAN Network Services, 24/7 Data Center computer operations, Applications Systems, PC Desktop System, Help Desk Operations

Key Projects and achievements

ERP MAS 200 integration with SAP, Hyperion databases for AR, AP, Inventory and Financials modules

Completed, 8 months a $1 million project forecasted to take 2.5 years and involving replacement of 5 systems and 25 processes.

Delivered $65,000 in cost savings through aggressive negotiation of contracts and pricing on a budgeted $150,000 for communication services, consulting services and hardware/software purchases.

Spearheaded transition from outdated organization-wide and departmental technologies to highly functional streamlined and cost-effective business solutions that have dramatically improved efficiency, decreased expenses, and optimized process across countries.

EDI implementation (JC Penney, Home Depot, Walgreens and Costco) and member of the Data

Migration Team for the SAP Implementation for Puerto Rico and Dominican Republic. Coordination

SAP Hyperion integration, Integration of Financials GL chart of accounts on Hyperion databases.

New Communication System for the Sales Force for the Order Automatization Project (SFA)and System implementation of 130 “blackberries” throughout the Caribbean Cluster.

S&OP for the Caribbean Cluster and stabilization and cost-benefit analysis in the Communication. Environment of the Company (Savings of $48K based on a two-year contract).

Mayor Improvements in the OTC Process (Process Re-engineering and new Governance. Implementation to create the S&OP Process).

Automatization of Analysis Process of Marketing Budget ($4.8MM Budget).

Automatization of Business Volume Reports in PR/DR.

Ferrero Caribe, PR 1999 -2006

System administrator/IT Assistant

Responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure. This individual participates in technical research and development to enable continuing innovation within the infrastructure. This individual ensures that system hardware, operating systems, software systems, and related procedures adhere to organizational values, enabling staff, volunteers, and Partners. Assist the IT Manager on special projects.

Key Projects and achievements

Migration from Unix system to ERP Great Plains Dynamics.

Implementation of Business Object 9.0, Creation of Data cubes to extract and generate data reports from ERP system Great Plains Dynamics.

Implementation of handhelds for Sales Force in Mexico and Puerto Rico. Modules: Inventory, Sales order process for retail transactions.

Implementation of Handhelds panel to test and measure the freshness and life cycle of Ferrero products.

Standardization of all Technological structure from Compaq to Dell technologies.

Implementation of Inventory Cycle for 30 warehouses (remote warehouses).

Creation of policies and procedures to align the IT global Policies to Puerto Rican environment.

Migration of ERP Great Plain to Caribbean AS 400 to consolidate Ferrero Global financial System

Education

University of Phoenix, Guaynabo, P.R.

Bachelor of Arts in Administration, Management, February 2018

EDP College of Puerto Rico

Associate of Arts in Information System, 2001

Certifications

NMLS # 812244 Mortgage Loan Originator, Puerto Rico

In pursuit of PMP Certification, February 20,2019.

In pursuit of PMP MBA

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