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Entry-Level Customer Service

Southlake, Texas, United States
December 14, 2018

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Results-driven, multifaceted, and performance-focused professional, with hands-on experience in administrative functions, sales and marketing optimization, customer service, and logistics operations. Armed with broad knowledge of supply chain and state regulations, policies, and procedures, as well as with product, supply, and inventory management and continuous process improvement. Expert at formulating innovative solutions to complex problems and developing cost-effective strategies to drive organizational advancement and growth. Proficient with Microsoft Office Suite.


Abercrombie and Fitch – Frisco, TX

Brand Representative: Jan 2018 to Aug 2018

Offered first-rate service to clients, ensuring their utmost satisfaction and repeat business.

Took charge of organizing merchandise, recommending and promoting products to clients, and guaranteeing orderliness throughout the store.

Promptly responded and addressed clients’ concerns and inquiries.

WOS; Telvista; Fanatics – Dallas, TX

Customer Care Representative: Oct 2017– Jan 2018

Administered large number of calls in a timely manner.

Established strong relationship with customers, while determining their needs, clarifying information, and rendering solutions to their concerns.

Dealt with different related topics in line with communication “scripts”.

Accurately encoded order information into the company’s system; and recorded all calls in a weekly basis.

Bayanat Airports Engineering – Abu Dhabi, United Arab Emirates

Management Trainee, Internship: Dec 2016– Jan 2017

Provided hands-on assistance to the Procurement and Logistic Team.

Carried out scheduling and arranging purchase or delivery orders; and filing necessary documents.


University of Texas – Arlington, TX

Resident Assistant of Brazos House: May 2017–Aug 2017

Closely coordinated with the co-resident assistant in executing programs; and with supervisors and colleagues in ensuring smooth and efficient operations.

Observed strict compliance of staff and guests with set-forth standards.

Gathered and submitted necessary document to Residence Life Office, Housing Office, and Guest Service Office.


Bachelor of Science in Business Management, In Progress (Expected Completion Date: 2019)

University of Texas – Arlington, TX, USA

Associate in Business Management: 2016 (GPA 3.5)

Brookhaven Community College – Dallas, TX, USA

Murdoch Foundation Program: 2015

Murdoch University – Dubai, United Arab Emirates

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