Customer Service Human Resource
Resume:
Michelle Fausett
I am a self motivated person that leads people. I can unite people around a vision and motivate a team to excellence. I expect no more from the others than what I expect from myself
Muskogee, OK 74401
********.***@*****.***
Energetic professional with experience in coordination of provider services and client care for mission- oriented organizations. Expertise in connecting clients and providers that care for diverse and underserved populations. High level of performance in customer service and office support. Core Knowledge & Skills:
Relationship Building with Community Service Providers Staff Training Procedure Development Team Leadership
Creative Problem Solving Community Outreach Computer Skills include Microsoft Word, Excel, PowerPoint and Access
Authorized to work in the US for any employer
Work Experience
Staffing Coordinator
Action Group Staffing - Muskogee, OK
June 2018 to July 2018
• Perform various sales, staffing, and clerical functions.
• Solicit new client accounts by direct contact and correspondence outlining company services.
• Maintain close contact with client base providing continuing customer service.
• Submit weekly call reports and daily updates regarding all cold calls and follow up calls both in- person visits and by phone.
• Meet with customers to understand their staffing needs and then recruits, interviews, and selects temporary employees who match those qualifications.
• Review record to locate registered workers who match job requirements and are available for scheduled shift.
• Notify selected workers of job availability and records referral information on systems database.
• File records and perform other clerical duties including phone, file status confirming Work Comp Insurance coverage, and data input.
• May give employment applications to applicants, schedule interviews and administer skill tests if necessary for job placement.
Customer Service
DONUT PALACE - Muskogee, OK
August 2017 to June 2018
BHRS/ Human Resource Director
New Opportunities Waiting, LLC - Muskogee, OK
December 2011 to January 2017
74401
Supervisor: William Abernathy 405-***-****
Responsibilites:
Versatile and methodical Behavioral Health with 3+ years of hands-on experience in providing mentoring and family referral services to individuals and families in need. Particularly skilled in dealing cases of abuse and adolescence drug addiction issues. Conducted home visits and maintained accurate case records. Advocated for parents and children and providing them with resources and referrals, transported families to appointments. Human Resource Director 3+ years experience in hiring, training, and counseling of contractors/employees within the counseling agency. Worked with the accreditation agency hands on to make sure the agency remained compliant with their regulations along with state regulations. Social Service Specialist Childwelfare
Department of Human Services
May 2005 to December 2011
Oklahoma County
Supervisor: Raganda Washington
Responsibilities:
Provided child welfare services to children and families in communities, facilities, institutions or hospitals. Duties included prevention and treatment functions, child abuse/neglect investigations, adoption, foster care, referrals, court liaison, group home and shelter services, volunteer program activities and permanency planning. Worked with families one on one to help the child gain permanency.
Resume 'd
Director
LaPetite Academy Childcare - Edmond, OK
March 1999 to May 2005
Supervisor: Paula Black
Responsibilities:
Responsible for setting the tone for the facility, managing the curriculum, overseeing physical facilities, hiring staff and managing the overall image of the center. Ensured compliance with all local and federal laws governing child care, both in regard to the physical environment and the staff, and manage the financial affairs of the child care facility. Accounts payable, accounts receivable, payroll, and Federal Food Program billing.
Education
Currently working towards Masters in Counseling
Mid America Christian University
August 2011
Bachelor of Social Science in Criminal Justice
University of Central Oklahoma
December 2008
Associates of Social Science
Connors State College
May 1993
Skills
Human Resource
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