Alina Correa

Cell Phone: 618-***-****

Email: ac7yp3@r.postjobfree.com (personal)

Experience

Advanced Engineer of Quality Control - Delphi Automotive Systems Durango, Mexico

February 2016- Present

Directed 3 quality control technician and 40 inspectors at Final Assembly Area, cutting Area and Lead Prep Area.

Attended customer complaints: working with internal and external immediate and Irreversible, preventive correctives actions.

Attended audits TS16949 development procedures, work instructions, control of documents, participated in internal audits and control of documents in external audits (BSI, Toyota & Honda)

Controlled documents

Developed control plans.

Designed and Implemented poke yokes.

Developed new projects in work standardization and time out reduction.

CSE (Customer Satisfaction Engineer) Delphi Automotive Systems Durango, Mexico

March 2015- January 2016 Inteva Products, Oshawa, ON. Canada.

Analyze customer issues and develop necessary actions and ensure optimal levels of customer satisfaction to provide appropriate support for same.

Manage all customer issues and if required escalate it to required departments

Maintain accurate customer documents and prepare reports for all issues and resolutions.

Manage requests from internal and external clients and resolve it through email and phone.

Advanced Supervisor of Quality Control

September 2011- February 2015 Delphi Automotive Systems Durango, Mexico

Directed 3 quality control supervisor and 30 inspectors at Final Assembly Area, cutting Area and Lead Prep Area.

Attended customer complaints: working with internal and external immediate and Irreversible, preventive correctives actions.

Attended audits TS16949 development procedures, work instructions, control of documents, participated in internal audits and control of documents in external audits (BSI, General Motors)

Controlled documents

Developed control plans.

Developed FMEAS machine process.

Supported CSE in General Motors Assembly in Detroit Michigan

Solved QMR (Quality Material Reports) problems at plant level as well as the client.

Participated in new projects and implemented systems of statistical control

process(SPC).

Controlled documents in external audits (BSI and General Motors).

Designed and Implemented poke yokes.

Developed new projects in work standardization and time out reduction.

Housekeeping Supervisor

January 2009 - September 2011 Hotel La Hacienda. Durango, Dgo

Review and coordinate the activities of the cleaning staff, and plan to set the schedule of the employee and assign tasks.

To instruct the staff about labor policies and procedures, and on the job and the maintenance of the team.

And hiring to train the workers and promotions recommend or transfers, dismissals.

Check the cleaning crew p.ej (the vacuum cleaners,) washing machines to make sure they are in operation, and your team handle the maintenance and repair.

The right to choose, cleaning products for the more different kinds of furniture, floor and surfaces.

To do the inventory of clean materials to make sure the supplies are the right ones, and carry out the orders of supplies.

To ensure the labor standards of health and safety are followed, technical and hygiene.

Quality Section Chief

January 2009 – March 2007 YAZAKI Group Member.

Established training systems in MOTO, 5 Why’s, Kaizen, Statistics, Standards, Poke

Yoke, Lean Manufacturing and Licensing Systems.

Implementation of Zero Defects lines by deploying the 5 Why’s methodology

Training systems established for new inspectors and auditors with certification.

Quality Control of 20 production lines including Honda & Toyota.

Certification in MOTO methodology (5 s,)

Certification in Halogen free wire

Trained as a Customer Satisfaction Engineer for Honda (Casas Grandes, Chihuahua)

Directed 4 quality supervisors (TA) and 4 quality supervisors (TB)

Industrial Engineer & Quality Engineer

May 2004-March 2007 FMC Technologies Cd Juarez

Attended seminars in Orlando, Fl. for training about new and special processes

I established training systems in 5 Why’s, Kaizen, Statistics, Standards, Poke

Yoke, Lean Manufacturing to different departments.

Write, modify and implement all manufacturing process documentation as work instructions, gage instructions PFMEA, PCP, PFD, rework instructions.

Developed new projects in work standardization and time out reduction.

Support internal areas with design related issues.

Provide cost reduction ideas to customer.

Provide support to customer at build events.

Engineer Customer Satisfaction

January 2003 - February 2004 Delphi Automotive Systems Cd. Juárez

Directed 4 Quality Control Supervisors and 4 Production Supervisors in the solution

of clients' complaints (WIR's, PRR or phone call)

Supported CSE in General Motors Assembly in Flint Michigan.

Presented results of Quality at the department

Solved QMR (Quality Material Reports) problems at plant level as well as the client.

Participated in new projects and implemented systems of statistical control

process(SPC).

Controlled documents in external audits (BSI and General Motors).

Designed and Implemented poke yokes.

Developed new projects in work standardization and time out reduction.

Advanced Supervisor of Quality Control

January 2002 - January 2003 Delphi Automotive Systems Cd. Juárez

Directed 4 quality control technicians and 25 inspectors.

Attended customer complaints: working with internal and external immediate and

irreversible, preventive correctives actions.

Served as Internal Auditor of ISO 14000 and QS 9000 development procedures, work

instructions, control of documents, participated in internal audits and control of

documents in external audits (BSI, General Motors)

Developed databases for gathering and analysis of quality defects.

Developed control plans.

Developed FMEAS machine process.

Supervisor of Quality

January 2000 - January 2002 Delphi Automotive Systems Cd. Juárez

My main activities were the solutions of problems with tools of advanced levels.

Developed control plans.

Developed FMEAS

Developed capacity studies.

Developed dock audit plan.

Developed flaw analysis with the 8 disciplines and 5 why’s.

Transferred new products, advanced planning PPAP and APQP.

Layout design and maintenance plans.

Design and Implementation of poke yokes

Review activities on the floor.

English

Harmon Hall 2009 Level 10

Education

Education 2002-2000 Master in Sciences Industrial Administration

Institute Technological of Cd. Juárez

1997 - 1993 degree in Computer science

Institute Technological of Durango

Abilities

*Poke Yoke

*Advisory Leader

*SMED

*FTQ

*Lean Manufacturing

*Kaizen

*Moto

*Green Belt

*Six Sigma

*Managerial effectiveness

*Team Player

*Directing with excellency

*Leadership

*MAPS

*DMS (Delphi Manufacturing Systems)

*Learning to See

*Six hats to think

Able to travel

Current Canadian visa and USA visa

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