Kristen L. Plassaras

ac7yos@r.postjobfree.com

971-***-****

OBJECTIVE: Contribute my expertise, experience, and people skills in a customer service environment

HIGHLIGHTS OF QUALIFICATIONS

Ability to work well independently and as a team member

Highly capable of multi-tasking in pressure setting

Committed to going above and beyond to establish strong customer service rapport

Technical Expertise – software programs: Medical Doctor’s Office, Aviante, Next Gen

Electronic Medical Records skills

Excellent verbal and written communication skills

National Career Readiness Certificate – Silver Level

WORK HISTORY

Patient Coordinator

Oregon Eye Specialists, Portland, OR

4/2016 – 9/2018

Scheduling and appointment check-in & out

Managed incoming/outgoing calls and mail

Processed inbound referrals

Insurance verification and processing

Chart preparation

Patient database management

Front Office Coordinator

Selectemp, Clackamas, OR

11/2015 – 4/2016

Managed incoming/outgoing calls, voicemail, and email

Completed payroll preparation

Created job listing for Indeed, Craigslist, and Work Source

Scheduled employment interviews; managed online applicants

Conducted employment verification and motor vehicle/criminal background checks

Performed pre-employment drug screenings

Patient Coordinator

Eye Health Northwest, Portland, OR

2/2015 – 11/2014

Managed incoming/outgoing calls and mail

Scheduled patient appointments

Managed patient portal

Verified insurance coverage

Worked to align physician schedules with patient needs

Transcribed physician dictations

Obtained medical referrals

Completed all work with close attention to detail

EDUCATION AND CERTIFICATION

Certified Nursing Assistant

TLC School of Nursing

Portland, OR

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