ALEX J. BACHUS

**** * ***** **** ***

McCordsville, In 40655

516-***-****

ac7yo2@r.postjobfree.com

SUMMARY Customer-focused Desktop Support with 20 years of experience with a broad spectrum of computer operating systems applications and hardware. Exceptional customer service and communication skills; consistently conveys competence and concern to end users. Strong ability to effectively multitask and to perform with a sense of urgency for rapid issue resolution.

12/15-11/18 COGNIZANT TECHNICAL SOLUTIONS-INDIANAPOLIS

Deskside Support for One America

Provide first and second level support to users in multiple offices and remote users.

Supported Windows XP/7/2010, 1,000+ desktops, 2000+ users, and images for multiple sites, utilized Active Directory/group policy to support and secure clients, including configuring regional settings, registry settings, SCCM client install startup scripts.

Support both PC and VDI machines using VMWare software

Works on the walk-up Kiosk providing immediate support to users

Assisted users in connecting computer peripherals, such as printers, Mobile Devices (iPhone/Android’s)

Supports Real Estate group on floor rebuilds and moves

Conferred with staff, users, and management to determine requirements for new systems or modifications.

Tracked customer's requests and documented resolutions on Service Now

Used Powershell to push out programs using SCCM to download to machines.

10/14-8/15 ROYAL BANK OF CANADA CAPITAL MARKETS – NEW YORK, NY /Jersey City, NJ

Desktop Deployment/Support Technician (Contractor)

Provide first and second level support to users in multiple offices.

Assist in the deployment of nearly 6,000 devices to users.

Build Lenovo desktop and laptop computers with Windows 7 and proprietary software applications.

Assisting clients with various XP and Windows 7 operating system and network issues

Analyzed complex systems hardware and software configuration issues and provided solutions.

Worked with Project management team to provide updates on project completion.

5/14-10/14 KERYX BIO-PHARMACEUTICALS - NEW YORK, NY

Help Desk Analyst/Desktop Support (Contractor)

Provided first and second level support to users in New York City and Boston offices.

Set up new users with laptops and desktops as appropriate.

Instructed users in the use of multiple Google applications and proprietary software.

Assisted users in connecting computer peripherals, such as printers or fax equipment.

Ensured network connectivity throughout the company's LAN/WAN infrastructure

Assisted in performing inventory control management, which resulted in maintaining adequate amount of supplies and products

Installed, configured and updated hardware and software.

1/14-4/14 BROWN BROTHERS HARRIMAN - JERSEY CITY, NJ

Client Service Support (Contractor)

Provided first and second level support to internal staff and customers on Citrix, I-Connect and personal PCs.

Diagnose, troubleshoot and resolve a range of software, hardware and connectivity issues.

Excel in asking probing questions and researching, analyzing and rectifying problems.

Perform diagnostics and troubleshooting of system issues, documented help desk tickets/resolutions, and maintained equipment inventory lists

Worked with appropriate support teams to achieve quick and accurate resolutions to open tickets.

Supported nearly 2,000 users on a daily basis and worked on an average of 40 tickets per day.

6/13-12/13 CREDIT AGRICOLE - NEW YORK, NY

Desktop Support-IT Department (Contractor)

Provided level 2 desktop support for approximately 700 users in the NY, Chicago and Houston offices.

Supported desktop PCs, laptops, PDAs, IP telephony, meeting room video conferencing and office printing.

Worked with migration team on issue resolution related to conversion from Windows XP to Windows 7

Imaged new desktop and laptop computers and pushed out new software applications using Altaris.

Verify current warranty status of HP and Dell systems and replace with Dell Optiplex desktop

Record all migrated systems and replaced systems in the IT Helpdesk share point documents.

3/10- 4/13 MEYER SUOZZI ENGLISH AND KLEIN. NEW YORK, NY AND GARDEN CITY, NY

Desktop/Helpdesk Analyst- IT Department

Worked as the Blackberry Admin setting up all new phones within the company

Assisted users with document support on Word, Hummingbird, and Workshare

Provide both phone and desktop support for 150 users from the Managing Director to the back office staff

Responsible for all inbound trouble calls whether it be a PC, Phone, Blackberry related issue

Working hands on with the users or using Citrix or VNC to provide immediate support

Did the purchasing and the support for Blackberries, iPhones,Droids with Verizon

Set up video conferences between the New York and Garden City offices

Acted as a liaison between the firm and vendors

Load new or update software and systems on existing equipment

Support as necessary on a 24-7 basis to limit system down time during internal or external outages and peak enrollment periods

7/98 to 3/10 TULLETT PREBON. Jersey City, NJ

Desktop/Helpdesk Analyst -Technology Department

Troubleshooting applications (MS Word, Excel, PowerPoint, Outlook, AS400, Reuters,

Blackberry, Bloomberg)

Provided trading floor support to the brokers and staff

Supported Senior Management (C-Level)

Responsible for setting up video conferences

Providing guidance on all helpdesk issues which include password resets.

Basic troubleshooting of problems related to hardware printers, (operating systems and applications) and basic network related issues, IPC Turrets

Provide phone support for 800+ users in all offices .

Worked with other branches with both voice and data communication operations

Use AS400 ticketing system to trace ticket from inception to closing

Act as a liaison between the firm and its vendors.

Compile monthly status and billing analysis reports.

Work with in-house technicians to test circuits.

Follow up with carrier and user on status of service tickets.

EDUCATION Fordham University, New York, NY - May 2014

Bachelor of Arts Degree-Mass Communications/Public Relations

SKILLS Proficient in usage and support of:

Blackberry devices, Apple devices, Android devices, Windows OS

MSE, Lexis Nexis, DeskShare, SCCM, Citrix, Hummingbird, Trackit, Delta View, Teamviewer, Goverlan, AVG, Service Desk Express, VPN

MS Office 2003, MS Office 2010, MS Office 365, AS400, Norton, Photoshop, Adobe, PC Anywhere, SharePoint, Firefox, Google Chrome, GoToMeeting

Contact this candidate