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Executive Assistant Customer Service

Location:
Little Rock, Arkansas, United States
Posted:
December 13, 2018

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Resume:

Tarki K. Wilson

*** **** *. ***

North Little Rock, AR 72116

Phone: 501-***-****

Email: ac7yne@r.postjobfree.com

I am a recent college graduate from the University of Arkansas at Little Rock with a degree in Business Information Systems seeking a position as a Business Analyst. I have combined information technology and human interpersonal skills. My specific concentrations are in coding, database creation and query, and data management and analysis. Skilled at software coding, database creation, queries, and data mapping.

PROFESSIONAL EXPERIENCE

2018-Present: Executive Assistant/Operations Management; The 1836 Club.

Maintain and manage Aloha POS system by doing maintenance programming and debugging.

Analyze business needs; maintain operational and technical reporting from Aloha POS.

Manage operational processes to ensure business needs and goals are met.

Gather and analyze information needed to maintain the cycle of business.

Effectively interact with staff, vendors, contractors along with CEO, CFO and COO.

Exhibit superb analytical and problem- solving skills, including the ability to accurately gather, analyze and interpret data, identify and define issues, and make recommendations for resolution.

Provide leadership, management, and strategic support.

Routinely complete assignments requiring independent action.

Practicing systems management by creating buttons for the hardware that staff sees, along with deleting and adding new items and applications to Aloha POS for the company.

Managing data input.

Inventory management through gathering product mix, sales report, and labor reports that are generated through Aloha POS.

Participate in weekly meetings, documenting issues, providing updates and information on upcoming events or changes within the business.

Perform any duties required by COO.

Summer 2015: IT Manager Intern, Wells Trucking LLC.

Create and maintain Inventory Management system

Install all software needed to maintain Wells Trucking

Create BNRs

Create Work Breakdown Structures for building the Inventory Management System

Pull data from SQL server and execute to Excel to create visuals for presentations

Create a project plan in Microsoft Project

Create Code in various tools to create the IMS for Wells Trucking LLC.

Interact with the employees to ensure all business needs are met and the system is properly maintained

Oversee the teams goals and how they are attaining them

2016-2018: Lead Bartender; Bar Louie Tavern Grill.

Solving conflicts among different bar patrons and employees

Practicing money management by ensuring all money given at the start of the shift is still the same when any shifts ends.

Training new hires on different levels from mixology to different types of glasses and teaching basic bar etiquette to ensure great customer service.

Catering to needs of bar patrons making sure they are well taken care of and happy while sitting at the bar, also go above and beyond to make sure their experiences are incomparable.

Participating in active listening to make sure they feel special while at the bar.

SOFTWARE AND DEVELOPING SKILLS

SQL Server

Google Suite

C# -Object Oriented Programming

Microsoft Office including Project

HTML 5

Access

Strong Communication and Written skills

Organizational skills

PROJECTS

Senior Capstone MVC project

Worked with LumoXChange a currency exchanging company

Created a Base Project Plan along with a Business Plan and Business Needs Request for executing the project

Worked in Sourcetree and Bitbucket (repository) to review, manage, and build code for LumoXChange

Changed/fix the companies layout- worked in C# coding with HTML

Reviewed code that was given and changed all views and controllers within the code

My role was Project Manager- also did some coding- overall kept us on task

I created a plan in Microsoft Project to analyze our timeline, milestones, critical paths, assign resources, assign tasks, create dependencies, create a project plan, and finally tracking the progress we were or were not making

Set up meetings with our partners LumoXChange weekly and our monthly face to face meetings. I was also point of contact for the C.E.O of the small company

Analyzed and interpreted multiple facets of the C# tool

Senior Capstone Business Strategies Project

Perform a Case Analysis

Analyze the General Environment of the case including the Industry and Firm position

Analyze Porter’s 5 Forces Model

Analyze Porter’s Value Chain Model

Analyze and describe the Firm Infrastructure of the case

Create a SWOT Analysis

Describe the Core Competencies and Competitive Advantages

EDUCATION / PROFESSIONAL EDUCATION

Bachelors in Business Administration- Information Systems; University of Arkansas at Little Rock, May, 2018.

Minor in Mass Communications; University of Arkansas at Fayetteville, May, 2016

COMMUNITY INVOLVELMENT / VOLUNTEERISM

Boys & Girls Club of American; Little Rock, AR chapter, December 2017-present.

Volunteer at Young Life; Fayetteville, AR chapter, May 2015- July 2016.

Teen Trendsetters Mentoring Program; Little Rock AR, August 2008-May 2010.



Contact this candidate