Kimberly Goodson

server/front of house key manager

Queensbury, NY 12804

ac7yna@r.postjobfree.com

518-***-****

Customer-focused sales associate and loan officer. Highly effective at operating in fast-paced settings. Resourceful, goal-oriented and proactive with excellent sales, organization, and multi tasking skills. Authorized to work in the US for any employer

Work Experience

server/front of house key manager

Outback Steakhouse - Queensbury, NY

July 2009 to April 2018

• Assertively upsold alcoholic beverages, appetizers and desserts.

• Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.

• Quickly recorded transactions in POS system to deliver prompt service.

• Consistently provided professional, friendly and engaging service.

• Routinely supported other areas of the restaurant including answering telephones, submitting take away orders, and completing financial transactions for other staff.

• Addressed complaints professionally and sincerly with customers and kitchen staff.

• Served replacement menu items promptly or used company guidelines to resolve issues in other ways to insure customer satisfaction.

• Received frequent customer compliments for going above and beyond normal duties.

• Quietly and efficiently cleared, washed, and set up tables, stocked and cleaned all service stations.

• Supervised associates throughout each assigned shift and managed any arising challenges.

• Completed administrative work such as floor plans, bank deposit, and sales reports.

• Trained new servers as needed.

Server/Hostess

Deshi Masala - Lake George, NY

March 2008 to September 2008

• Maintained complete knowledge of restaurant menu, including daily specials.

• Moved and arranged tables, chairs and place settings and organized seating for groups with special needs.

• Upheld highest standard for cleanliness of glass and silverware.

• Delivered quality service by providing a warm and welcoming environment.

• Maintained clean and presentable tables with tableware, spotless glassware, silverware and linens. Sales Associate

Nine West Outlet - Lake George, NY

May 2007 to October 2007

• Suggested accessories and complementary purchases.

• Maintained adherence to all company protocols.

• Prepared merchandise for sales floor.

• Directed individuals to merchandise locations.

• Answered questions regarding the store and its merchandise.

• Organized racks and shelves to maintain the visual appeal of the store.

• Provided repeat customers with exceptional care and attention.

• Stocked shelves and supplies and organized displays.

• Worked collaboratively in team environment.

• Greeted customers and ascertained customers' needs. Mortgage Loan Officer

First Rate Funding - Albany, NY

January 2004 to November 2006

• Worked with underwriters to fix application problems and resolve issues.

• Reviewed loan files and updated them to match current standards.

• Explained different types of loans pertaining to client situations.

• Determined what type of loan each client could qualify for based on pulling their credit reports.

• Helped customers build their credit to qualify for a better loan

• Met with realtors and clients to generate new business and negotiate contracts.

• Telemarketing for business.

• Managed and ran a small office outside of the main branch. Mortgage Broker

Citicorp - Poughkeepsie, NY

September 2000 to May 2003

• Evaluated borrower financial information, including pay stubs and credit history to determine loan possibility.

• Collaborated with different lenders to find the best possible deal for homebuyers.

• Explained the entire mortgage loan process, including payment terms to the borrower.

• Established strong relationships with borrowers, which helped to forge new business opportunities.

• Mentored other mortgage brokers in methods that could help them land new clientele.

• Acted as liaison between buyers and sellers to ensure positive experiences for both parties.

• Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.

• Met all monthly and quarterly sales goals.

• Continually stayed up-to-date on mortgage rates and related real estate news.

• Accompanied buyers and sellers to their home inspections and appraisals.

• Worked closely with clients to get the appropriate loans, inspections and credit reports. Education

Associate Degree in Travel and Tourism

SUNY Adirondack - Queensbury, NY

1993

Associate Degree in Business Administration

SUNY Adirondack - Queensbury, NY

1989

Skills

SALES, CASH, CASH HANDLING, COLLECTION, GOAL-ORIENTED Additional Information

Skills

• Customer-oriented

• Compliance, banking laws and regulations

• Cash handling expertise

• Administration strength

• Meticulous attention to detail

• Math aptitude

• Professional demeanor

• Problem-solving skills

• Strong organizational skills

• Works well independently

• Accomplished in commission sales

• Marketing and promotions

• Payment collection

• Goal-oriented

• Multi-tasking strength

• Product knowledge

• High energy

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