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Social Media Customer Service

Portage, Michigan, United States
December 13, 2018

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Sarah Strombeck

269-***-**** •

Key Qualifications

● Project Management ● Report Preparation ● Strategic Communications ● Team Building

● Customer Service ● Recruiting ● Leadership ● Strong organizational skills

● Coaching ● Presentations ● Administrative Assistance ● Talent Acquisition

● Excel ● Benefits Analysis ● Data Entry ● Business Analysis

● Business Proposals ● Onboarding ● Event Planning ● Social Media Marketing

● Orientations ● Employee Training ● Time-Keeping ● Time Management

Work Experience

Recruiter, The Onstaff Group-September 2018-Present

● Point of contact for managers and employees for client.

● Administration duties including payroll, new start paperwork, keeping employee files updated, writing

and updating job descriptions, approving and submitting employees as well as work orders and time off requests.

● Employee on-boarding, orientations, job offers, coaching/corrective actions, employee screening, recruiting, site

visits, job fairs, benefit enrollment, interviews.

● Maintaining employee and client confidentiality.

● Maintaining Facebook Page (Facebook Admin), Facebook Job Posts, Indeed Job Posts.

Commercial Policy Specialist, Chicago Title-April 2014-September 2014

● Negotiated policies and contracts with attorneys and customers to ensure 100% client satisfaction.

● Complied with all privacy laws to protect clients.

● Ensured that all policies and exceptions were met and followed Michigan Law.

● Wrote a business analysis that enabled the company to produce policies more efficiently, while re-

organizing department jobs and classifications for optimum productivity.

● Skillfully managed data entry through Excel and Softpro and ensured 100% accuracy and efficiency.

Optician, Pearle Vision-June 09-April 2014

● Worked with management to develop and market business to maximize sales and acquire clientele

through social media and Bronco Bash.

● Recruited employees through social media and networking.

● Planned events for special sales and Bronco Bash.

● Headed OneSight program, managed OneSight events and sales.

● Assisted management in training new-hires/onboarding and in training new policies and procedures.

● Coached new-hires on sales and customer service techniques.

● Assisted with inventory and brand marketing.

● Managed the appointment book and in doing so boosted our recurring appointments by over 50%.

Vault Teller, Advia CU-April 2013-April 2014

● Consistently had the highest teller transactions, sales, and satisfactory cold-calls acquiring new loans

or clientele.

● Took charge of ordering money for the Credit Union and ATM.

● Calculated and pre-planned how much money we needed to order and filled the vault and ATM for

optimum efficiency.

● Inventoried and audited the vault and ATM for accuracy.

MSR, Consumers CU-April 2009-February 2011

● Headed Investment Banking for the Member Service Center.

● Created events and helpful tools which produced a gain of 75% in Investment Referrals.

● Headed Event Planning for the office.

● Created games to push team-building as well as referrals within the office.

● Used Project Management skills to not only head Investment Services and Event Planning, but to

also consistently hold the highest number of calls answered and problems solved within the office.


MBA, Masters of Business Administration-Concentrations in Human Resources and Organizational Leadership

Spring Arbor University

● Summa-Cum-Laude

Member of KHRMA & Young Professionals of Kalamazoo

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