ZARA JACKSON, General Manager

* ****** ***, ******* *** 2X8, ac7ykb@r.postjobfree.com 647-***-****

CAREER SUMMARY

As the general manager of a Hire a Maid office in Toronto I am able to draw from current and prior management experience to custom develop programs to address corporate and staff goals. I hand select the teams that are trusted to enter and service client homes across the downtown area. I developed and implemented programs that trained staff to provide them the skills required to not only accomplish their daily activities but to identify issues that required additional attention. Any issue is addressed with client satisfaction as a key priority. In my tenure our client base increased to a level where we are now actively recruiting additional staff to address the need. PROFILE

Energetic, outgoing, motivated office professional. Team player with a strong work ethic and exceptional, creative problem solving skills. Performs well under pressure and is driven to lead both the business and the team to reach their goals. RELEVANT SKILLS AND EXPERIENCE

• Two decades of varied experience in customer service fields and industries provide me the skills to adapt and react to ever evolving client and staff situations

• Diplomatic handling of difficult customers/clients and situations enable me to classify clients as those desired for retention or as those with whom we should cut ties

• Excellent at creating trust and making clients feel comfortable and at ease, growing the business

• Time management skills in prioritizing tasks

• Exceptional attention to detail

• Calm and efficient under pressure, comfortable working within tight timelines

• Led the implementation of a new payroll system saving a full day of work weekly EMPLOYMENT

General Manager, Hire A Maid 2012 - Present

Responsibilities include:

• The face of the office, interacting with clients, conducting on-location estimates, scheduling cleans and dispatching multiple cleaning teams

• Creating invoices and billing clients

• Screening, interviewing and hiring employees

• Termination of employees where required

• Orientation of new staff members to company protocols, policies, expectations

• Accounts Receivable data input and follow-up to ensure client payment

• Petty cash disbursement and tracking, and bank deposits

• Inventory control and supply management

Bartender, Server, Hostess, Shift Manager

(multiple restaurants)

1999 – 2011

ADDITIONAL SKILLS

Proficient in Microsoft Office (Word, Excel), Service CEO

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