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Customer Service Training

Jersey City, New Jersey, United States
December 13, 2018

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FAITH E LEIBOW, Jersey City, New Jersey C: 347-***-****


Profoundly organized and detailed, enthusiastic, and creative coordinator and respected manager equally effective in collaborative and independent environments. A compassionate, articulate leader with integrity: Deft at conflict resolution, unforeseen problem solving and task prioritizing.

Highly skilled at interacting with diverse personalities and inspiring teams to reach goals beyond expectations. An analytical coordinator highly effective at maintaining compliance, increasing efficiency and streamlining operations. A meticulous coordinator and planner superb at multi-tasking and maintaining calm and a sense of humor under pressure.

Broad experience includes Healthcare, Events and Non-Profit.

Leveraging 10+ years of vast experience to take on a dynamic new role.


Public Speaking

Team Building and Leadership

Process Implementation

Staff Development

Writing Curricula and Creative Writing

Logistical Management

Powerful Negotiator

Outstanding Written and Verbal Communication


09/2016 to 04/2018

Coordinator of Training & Volunteer/Intern Development

Adapt Community Network (Formally UCP of NY) New York, New York

Developed trainings, wrote curricula and created and presented presentations for bi-weekly 5-day orientation.

Cultivated community, business and vendor relationships.

Cultivated and executed programs to solicit volunteers and interns from schools, universities and businesses.

Traveled to site locations to assess needs for training, volunteers and interns.

Wrote policies.

Worked on special projects with and without marketing team. (Began a therapy dog program, Engaged entertainers and petting zoos to visit sites.

Worked consistently with; self-advocates, in-house staff, outsourced trainers and vendors, volunteers, interns, businesses and university personnel and a myriad of executives.

Promoted team building, empathy and diversity acceptance by incorporating participation into presentations.

Planned and managed on and off-site courses and meetings (select venues, presenters, A/V, caterers, staffing).

Responsible for creative design for prominent video.

Responsible for incorporating ASL (American Sign Language) into all videos for the agency.

Developed new process for employee evaluation, which resulted in marked performance improvements.

Performed initial volunteer/intern assessment and analysis.

01/2011 to 02/2015

Administrative Coordinator & External Sales

Broward Transportation (while attaining Degree) Island Park, New York

Managed logistics and pricing for private parties and corporate events.

Developed business through outside sales.

Managed operations.

Maintained schedules and logistics.

Provided strong customer service.

Provided troubleshooting and problem solving.

Streamlined office procedures and scheduling for more efficiency.

Secured transportation contracts with 2 hotel chains.

Secured transportation contracts with numerous local businesses, venues and event planners.

01/2007 to 01/2016

Event Coordinator and Planner

Self Employed & Judy & Co. (while attaining Degree) Huntington, New York

Planned and produced all aspects of events from concept to completion.

"Day of" event management.

Worked closely with clients to customize events to fit budgetary, scheduling and imagination.

Maintained accuracy and acute attention to details.

Collaborated with designers, marketing professionals and printers for decor, menus and promotional collateral.

Researched and negotiated with vendors and facilities to provide cost effective solutions.

Staffed events and delegated responsibilities.

Created and maintained strong mutually beneficial relationships with vendors and clientele.

01/1996 to 09/2006

Director of Training

The New York Presbyterian Hospital New York, New York

Took over a failing department and within 1 year received productivity and achievement awards from governing agencies (NYS DOH and American Heart Association).

Coordinated schedules, logistics and ensured compliance for over 300 interdisciplinary courses with more than 8,000 participants per year.

Oversaw human resources activity for 50 employee staff (and over 200 affiliates) including; Recruiting ~Staff Development ~Calendar ~Scheduling ~Payroll ~Administrative Duties.

Responsible for $5M budget.

Consistently met critical deadlines and budget requirements while always maintaining the highest standards.

Wrote, developed and implemented high quality curricula for several disciplines.

Managed critical databases.

Planned and managed on and off-site courses and meetings (select venues, presenters, A/V, caterers, staffing).

Cultivated long-term community, business and vendor relationships.

Wrote and established Humanism in Teaching program for staff.

Established a solid record of training and top performing support teams resulting in a growth rate of 92% in the first year.

Mended and reestablished damaged vendor relationships.

Developed courses that were accredited by NYS Department of Education for college credit.

Obtained documents, clearances, certificates and approvals from local, state and federal agencies.

Developed new process for employee evaluations, which resulted in marked performance improvements.


Associate of Arts: Communications/Public Speaking

Nassau Community College Garden City, New York, USA

Member of Phi Thetta Kappa (Evening Honor Society)

Bachelor of Arts: Business/Creative Writing

SUNY Empire State College Old Westbury, New York, United States

MBA: Business

SUNY School for Graduate Studies Saratoga Springs, New York, USA

1 year completed

EMT-D: Emergency Medicine

Catholic Medical Center Queens, New York, USA

Certification: Innovative Leadership

The Training Collaborative New York, New York, USA


2004-2012 Volunteer Registered Therapy Dog Handler, Greater New York Area

2012-Present Horse Rescue Volunteer/Charity Event Coordinator/ Occasional Master of Ceremonies, Baiting Hollow, New York

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