A. Hakim Shamsudin

**** ****** **. ***** ***, MD 21207 702-***-**** ac7yjh@r.postjobfree.com

Summary of Qualifications

Exceptional leader with communications talent. Proven revenue generator in all market conditions. Outstanding relationship building, training, and presentation skills. Intelligent, articulate, and driven to succeed.

Professional Experience

Roto-Rooter Plumbing & Drain Service, Linthicum, MD 02/2011 – 08/2017 Customer Service Representative/Live Chat Specialist

-Answered over 100 inbound calls daily from Commercial & Residential property owners looking to schedule plumbing or drain service.

-Scheduled service via internet through live chat.

-Assisted with training and inspiring new employee’s.

DrFirst, Rockville, MD 11/2008 – 8/2009

Sales Associate

-Made over 100 outbound calls and generated 10+ qualified leads a day for sales representatives.

-Worked well as a team player with telesales and sales representatives.

-Shared product knowledge with physicians who were unaware of the federal regulation around electronic prescribing.

Double Click Consumer Research, Linthicum, MD 6/2007 – 7/2008

Call Center Manager

-Managed 10-20 inbound/outbound call center representatives on a daily bases.

-Monitored productivity and calls

-Held individual and group sessions on goal setting and daily requirements.

See-Thru Windows & Doors, Capital Heights, MD 11/2000 – 6/2007

Customer Service Representative

-Operated inbound/outbound calls

-Handled calls concerning homeowners with home improvement needs.

-Assured customer satisfaction

Education

University of Phoenix Distant Learning

Business and Communications, 2007

Montgomery College, Rockville, MD

General Studies and Sociology, 2003

Montgomery Blair High School, Silver Spring, MD

Maryland High School Diploma, 1998

Computer Skills

MS Word, Excel, Access, PowerPoint, Outlook, Windows, Ability to type 40+ WPM

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