IT Planning/Change Management

Insightful & Analytical, offering consistant years of experience inclusive of:

Change Control Management, Software/Hardware Planning, Performance Analytics, Project Management, Customer Service Management, Data and Cost Analysis, Database Maintenance.

Industries include: Information Technology, Automotive, Logistics, and Transportation.

Develops and implements solutions. Communicates professionally and effectively.

CROSS-FUNCTIONAL EXPERTISE

IT Change Management • IT Software/Hardware Planning • Business Continuity/Disaster Recovery •Logistics Management • Customer Service Management • Account Management • Project Management • Strategic Planning • Risk Mitigation • Knowledge of ITIL and key ITSM concepts

PROFESSIONAL EXPERIENCE

IT Planning Analyst & IT Change Management Ford Motor Co./TekSystems, Dearborn, MI: 2014 - Present

Contract negotiation and full cycle completion of software/hardware license procurement with Vendors, Purchasing, and Legal teams regarding new purchases, leases, renewals, maintenance, and amendments with terms and conditions for future software/hardware forecasting.

Cost analysis

Management of Vendor/Supplier relationships

License key tracking, renewal, and submission for implementation for North America, Europe, and China

Cross Functional Change Management: Mainframe infrastructure change coordination, Utilization of business performance tools used to facilitate cross-functional change management, and project management.

Management of Mainframe change process and exceptions, including cross functional system changes, upgrades, mainframe testing, change report analysis, departmental project management, identifying unscheduled changes and enforcing change control processes.

Impact analysis.

Departmental and stakeholder communications regarding deficiencies and non-compliance issues.

Cross-functional negotiation and resolution of change impact and scheduling conflicts.

Disaster Recovery and Business Continuity documentation creation, participation and monitoring.

Account Analyst, Schneider Logistics, Farmington Hills, MI: 2004 – 2014

Problem Analysis and IT Issue Resolution

Information Technology Liaison for system issue resolution

Project development and implementation

Report creation, tracking, & data logging.

Root Cause analysis - systems

Database Subject Matter Expert, maintenance

Trainer in usage, best practices & problem resolution regarding Windows Office Suite, proprietary systems & applications.

Analysis and recommendations regarding innovative improvements to exisiting systems, procedures, and issues impacting customers and carriers

-Oracle, Microsoft Office Suite (Visio, Excel, Project, Word, OneNote, Lync, Outlook, PowerPoint), Adobe, Skype, SharePoint, Cisco, BMC Smart IT, CPARS

Education

BAKER COLLEGE – Flint, MI

Class of 2012 – Associate of Business/ CIS/Micro Applications

Current student, Bachelor of Business Admin, Concentration in Mgmt

References available upon request

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