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Customer Service Representative

Location:
Powhatan, Virginia, 23139, United States
Posted:
December 13, 2018

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Resume:

P R O F E S S I O N A L P R O F I L E

Ready to apply my academic, military, and professional experience to a position in a company that appreciates hard work, dedication, and ability to make things happen. Highly-valued professional with experience in assets management, including but not limited to, inventory management, purchasing, distribution and budget management. Strategic member of the team with exemplary communication and relationship-building skills. Collaborative communicator focused on building relationships and promoting synergy to drive positive change. Have a security clearance.

Midlothian, VA

E X P E R I E N C E

CACI, Inc. Norfolk, VA 9.2016 – 2.2018

Logistical Analyst

Professional Summary:

Provided logistical support to US Navy Waterfront Training by using statistical software to check inventory levels, analyze budgets, create quantitative models, and report findings to senior management, assist Navy supply in automated systems, guide in NAVY policies

Management/Leadership Skills:

Assisted project managers with proper US Navy and civilian requisition process.

Analyzed data to understand where process improvements could be made and developed metrics to measure effectiveness of solutions implemented.

Use problem-solving and conflict resolution skills to foster effective work relationships with team members.

Conducted logistical site visits.

Key Responsibilities:

Collaborated with staging personnel to ensure proper equipment storage, inventory integrity, and warehousing of equipment.

Monitored warehouse inventory logistical transactions daily and assessed receiving, storage, shipping, and delivery processes.

Worked with key personnel to validate inventory course equipment shipments based on course schedules and direction.

Responsible for generating and submitting logistical correspondence to government agencies, contractors, and public/private institutions.

Partnered with various organizations and representatives to support Waterfront Training Team’s logistical objectives.

303-***-****

ac7yi9@r.postjobfree.com

linkedin.com/in/kmoultrie

S K I L L S

Active Security Clearance

Microsoft Office Suite

Microsoft Windows XP/7/8/10

Networking:

Active Directory, TCP/IP, DHCP,

WAN, LAN Interface Technologies,

DNS, Sub Netting

Project Management

Data Management

Operational Management

Training & Development

Prucument

E D U C A T I O N /

T R A I N I N G

NEW HORIZONS COMPUTER

LEARNING CENTERS

RICHMOND, VA

Network Support Technician

June 2018

PASSAIC COMMUNITY COLLEGE

Paterson, NJ

1992

KENNETH E. MOULTRIE

LOGISTICS MANAGEMENT

E X P E R I E N C E ( c o n t i n u e d )

ASR INTERNATIONAL Indian Head, MD 7.2015 – 9.2016 Warehouse Specialist

Professional Summary:

Led the day-to-day operations of OM&S facilities including being accountable for Navy Enterprise Resource Planning (N-ERP). Applied understanding of facilities storage plan to oversee materials routing, storing, stacking, and palleting of materials. Data warehouse specialist input information for equipment status HONEYWELL/DIMENSIONS Alexandria, VA 1.2005 – 4.2015 Customer Service Representative/Data Entry Clerk (Baghdad, Iraq) Professional Summary:

Oversaw and controlled property transfer, receipt, and storage activities. Provided support to military and civilian customers, providing guidance on the proper way to handle, manage and maintain military equipment accountability for the military supply soldier, noncommission officers, officers, and high rank officers; from a unit level to corp level. Established Theater Property Book/Equipment (TPB/E). Adjusted property correctly to reflect reports. Research and modify DoDAACs, Unit names and UICs in PBUSE. Process procument local purchase as well acquisition specific seasonal hgh price wholesale equipment processing.

Leadership Skills:

Established work schedules and adjusted priorities to ensure efficient operations.

Upheld military standards following guidelines and Army regulations in daily military operations.

Master Supply Technician – Cob Kuwait, Camp Arifjan Professional Summary:

Responsible for the timely and accurate resolution of issues pertaining to property accountability and asset visibility procedures. Generated weekly demand status reports for military and DOD civilians. Monitored government funding equipment information. Key Responsibilities:

Maintained fiscal digital files for financial investigation for property loss.

Responsible for logistical operations in property accountability and asset visibility.

Provided and maintained various reports and logs for upper management’s review including end-item installation, point-of-contact sheets, charge reports, and government funding reports.

Supervise automated supply PBUSE, ULLS-S4, ULLS-G, ULLS-A, SPBS-R INTEGRATION TECHNOLOGIES GROUP Alexandria, VA 4.2004 – 1.2005 Customer Service Representative/Logistics (Iraq)

Professional Summary:

Provided technical and functional support to logistics Standard Army Management Information Systems (STAMIS) in Iraq. Installed, configured, tested and authorized peripherals. Installed ICP/SCP and resolved issues as needed. Configured communications parameters to transmit data.

M I L I T A R Y E X P E R I E N C E

UNITED STATES ARMY Various Locations 1.1993 – 11.1999 H I G H L I G H T S

Managed over 42 Army/military

hand receipts with amounts

ranging between $13 to $35

million dollars.

Master Technician middle level

management logistics

management specialist of M-

RPAT/RPAT (Retrograde

Property Assistance Team) at

Camp Buehring, Kuwait Mobile

Redistribution Property

Assistance Team. Dealing with

the Iraqi close down, tracking

military frustrated equipment

over a billion dollars, and is

responsible for the teams daily

activities working with the

military. Updating the Property

Book Unit Supply Enhanced

(PBUSE) database for Hand

Receipt Accounts, to include

establishing proper

accountability for new

equipment and/or equipment

Found-on-Installation and

posting changes in serial

numbers, make/model

descriptions as needed

according to the follow

guidelines in accordance to

DA PAM 710-2-1, AR 710-2,

AR 735-5 and other Army

regulations in daily military

operations. Coordinating all

daily activities, include opening

and closing accounts, and

customer service. Process

property transactions using

manual or automated DA Form

3161 (Lateral Transfers), 4949

(AAR), 2765-1(FOI), DD200

(FLIPL), etc., and responsible for

all transactions processed when

adding or removing equipment

from the units Theater Property

Book. As the Master Technician

of MRPAT for Honeywell at

Camp Beuhring maintain hand

receipt maintenance, decrease

major end items on hand

receipt and investigates any

issues that Theater Property

Book managers may have with

the military with the draw down

in the Middle East.



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