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Social Media Customer Service

Location:
Lagos, Nigeria
Salary:
$35,000
Posted:
December 15, 2018

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Resume:

CONTACT

Home Address: No **, Old ewu link,

Mafoluku, Oshodi, Lagos.

EmailAddress: ac7y9w@r.postjobfree.com

Mobile No: 070********

Date of Birth: 23rd November, 1989

EDUCATION

BACHELOR OF SCIENCE

Sociology

University Of Ilorin, Ilorin

2008 - 2012

SENIOR SECONDARY SCHOOL

CERTIFICATE

Bambo Academy, Ibadan

2000 - 2005

PRIMARY SCHOOL LEAVING CERTIFICATE

Bambo Group of Schools

1995 - 2000

CERTIFICATES

Diploma in Microsoft Suites and Desktop

Publishing

2016 Sterling : Anti-Money Laundering

NG

Communication Skills NG

Professional Development

SKILLS

Social Media Marketing

MARITAL STATUS

Single

ADESUPO IYEWUMI SUSAN

PROFESSIONAL PROFILE

I am an organized and determined person with an exceptional track record of handling assignments in deadline-oriented environments which I have displayed in my previous jobs. I handle customer complaints effectively and also keep track of delivering good results. I am tolerant, smart, accommodating and committed in my service to my customers. I put my customer’s priorities first in order to deliver an exceptional track record.

WORK EXPERIENCE

CASH TELLER

STERLING BANK PLC

2016-till date

Balance currency, coin, and checks in cash drawers at ends of shifts, and calculate daily transactions using computers, calculators, or adding machines

Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds.

Receive checks and cash for deposit, verify

amounts, and check accuracy of deposit

slips.

Examine checks for endorsements and to verify other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents.

Enter customers' transactions into computers in order to record transactions and issue computer-generated receipts.

Count currency, coins, and checks received, by hand or using currency-counting machine, in order to prepare them for deposit or shipment to branch banks or the Federal Reserve Bank.

Identify transaction mistakes when debits and credits do not balance.

Prepare and verify cashier's checks.

Arrange monies received in cash boxes and coin dispensers according to denomination and also sort cash and load cash to the ATM.

CUSTOMER SERVICE OFFICER

SCISSORS INTERNATIONAL, IKOYI, LAGOS

Jan2015-December 2015

Managed the Company’s social media which is used to

communicate with customers regarding their fabrics.

Managed the company’s account books by keeping its

updates

Resolve customer complaints via phone, email, or

social media.

Take payment information and other pertinent

information such as addresses and phone numbers.

Sketching of cloth designs

Work with customer service manager to ensure proper

customer service is being delivered.

Giving prices of fabrics to customers

Writing of minutes at each meetings

Inform customer of deals and sales promotions.

Assisted the procurement department most times

Selecting accessories to be used on fabrics

CONTACT

Home Address: No 62, Shogbamu Lane,

New Garage, Gbagada, Lagos.

EmailAddress: ac7y9w@r.postjobfree.com

Mobile No: 070********

EDUCATION

BACHELOR OF SCIENCE

Sociology

University Of Ilorin, Ilorin

2008-2012

SENIOR SECONDARY SCHOOL CERTIFICATE

Bambo Academy, Ibadan

2000-2005

FIRST SCHOOL LEAVING CERTIFICATE

Bambo Primary School, Ibadan

1993-1998

CERTIFICATE 1

Diploma in Microsoft Suites and Desktop Publishing

SOFTRAYS INSTITUTE, ILORIN

2012

SKILLS

Effective Communication

Commitment

Social

Accommodative

Attention to detail

Improving Efficiency

Microsoft Office

STATE OF ORIGIN

OYO (LGA: IREPO)

TRAITS

ENTREPRENEURAL

I love delivering new ideas

HARDWORKING

I can do overtime when the need is necessary

CREATIVITY

I love designing and brainstorming ideas to bring

in cool contents

DEDICATED

Loyal and Dedicated is what I am

SENSE OF HUMOUR

Work hard Play hard

INTERESTS

Movies, Music and Travelling

WORK EXPERIENCE CONTINUED

IDEA BUILDERS INITIATIVE (NGO) COMMUNICATIONS MANAGER

IFAKO-GBAGADA

Dec 2014-Mar 2015

Submission of reports for the month which

involves the target of clicks that would be

achieved for the week on the Organization’s

social media.

Publicizing on the Organization’s website on

events coming up and date.

Producing requisite communication organs

including bulletins, handbills, posters, radio

and television jingles/ messages, as well as

such content as may be required for internet

presence and social media

Succeeded in opening a Facebook Page for the

Organization’s Food Hub

Responsible for online communications, social

media channels management, campaigns and

content strategy

TRUE REBEL FASHION COMPANY SOCIAL MEDIA PERSONNEL

IKORODU

Mar 2014-Dec 2014

Managing Facebook Page, Twitter feeds which I was able to increase sales and number of clicks in by 10% through my great knowledge in online marketing.

Regularly create brainstorming ideas for the

company to enhance its reputation amongst

target audiences.

I managed all the company’s social media by

posting new stocks per week.

REFERENCES

Available on request



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