Eric P. Miller

***** ****** *** 913-***-****

Belton, MO 64012 ac7y97@r.postjobfree.com

REGIONAL MANAGER

Career Emphasis in the Restaurant/Hospitality/Retail/Management Industry

Performance-driven Regional Manager with a time-tested record of directing highly profitable, efficiently run restaurant/business operations, which includes turning around under-performing franchises, establishments, managing existing stores, and opening up new locations. Hands-on team builder, leader, and trainer who inspires, motivates, and empowers teams, from the bottom up, to deliver unsurpassed levels of customer service excellence.

Highly skilled at analyzing detailed financial records, annual and quarterly budgets to identify obstacles and drivers impacting business performance, in order to structure targeted solutions for strengthening the bottom line. Catalyst for change, innovation, and growth with a history of consistently meeting or exceeding goals for sales, profitability, cost control, and customer satisfaction.

Leadership Competencies & Strength

Recruitment, Team Building & Staff Development

New Store Planning & Opening

Employee & Manager Training

Sales, Revenue, & Profit Margin Optimization

Performance Evaluation & Management

Policy & Procedure Implementation

Forecasting, Budgeting & Planning

New Store Planning & Training

Fiscal Management & Cost Control

Franchising New Models

Health, Sanitation & Safety Compliance

Acquisitioning New Markets

Professional Experience

MARCO’S PIZZA 2015-2018

Regional Manager

Accomplishes regional sales growth by recruiting, selecting, orienting, training, scheduling, coaching and disciplining employees, managers, district managers and sectional managers. Assign and oversee 8 districts managers and 80 stores within a 4 state territory, by communicating job expectations, planning, monitoring, appraising land, and reviewing new and old job contracts. Work with employees and companies to build the company by setting the standards.

Meets regional sales financial objectives by forecasting correctly, preparing an annual budget for growth, schedule expenditures and work with corrective actions.

Maintains and expands customer base by counseling district managers and property managers. Fill vacant spots in the property side when they apply.

Makes sure that the employee satisfaction goes up by 25% once taking the market over.

Driving sales by 10-15% year over year comps.

Set goals and objectives and establish policies for various departments in the organization.

Establish procedures and put them into effect.

Getting the market involved with the community for projects to help support families in need.

Responsible for the overall performance of the assigned franchisees, and maintain communication with owners on a regular basis.

KFC FOODS 2013 to 2015

AREA Manager

Working with KBP Foods the largest KFC Franchise in the US. Operating KFC, Taco Bell, Long John Silver and Pizza Huts in a 27-state region. Provide overall leadership, direction, and training for managers and team members of 18-35 area restaurants to ensure operational excellence and attainment of annual budget objectives. Assist with development and implementation of plans, goals, and process improvements for driving optimal levels of customer service, satisfaction, and operating efficiency. Working with the managers and staff members on the changes during the acquisitions. Monitor restaurant staffing levels and develop action plans for addressing and remediating operational and service shortcomings.

Optimize management and staff retention levels through ongoing training, coaching, and skills development and by recognizing and rewarding positive performance.

Support national training initiatives, monitor training processes, and maintain proactive involvement with new employee orientation process.

Establish procedures and put them into effect.

Helped markets with profitability and coach them on the KBP way.

Serve as brand ambassador for current and potential employees.

Panera Bread 2001-2013

Director of Operations

Recruited to direct all aspects of day-to-day operations. Managed P&L with a focus on driving sales and building the bottom line. Set goals and objectives and establish policies for various departments in the organization. Establish procedures and put them into effect. Direct operations of 34 stores, with total annual sales of $65 million dollars. These included 7 certified training stores, out of 34 in the franchise. Held overall accountability for district sales, profit and loss, marketing and advertising, loss prevention, cost control, worker productivity, product quality, and customer satisfaction. Managed team of 75+ managers with a dotted line to more than 800 associates.

Consistently achieved budgets and profitability goals for all store locations.

Developed, trained, and groomed associates for development and growth within the organization, which included personally training 10 District Managers

Led the development and implementation of company policies and procedures, which ensured attainment of long-range growth goals for all locations.

Developed and executed store marketing and promotional initiatives to drive continual improvements in brand awareness, new and repeat customer traffic, and frequency of visits.

Upheld the highest company standards for health and safety compliance by monitoring Steritech health inspection audit findings and implementing corrective actions where required.

Drove ongoing attainment of quality and P&L objectives by providing budget input, managing vendor relations, and coordinating sales promotions.

Proactively communicated best practices and key responsibilities to managers across all store locations, in order to ensure a positive and productive working environment at all times, essential to business growth.

Conducted periodic performance appraisals for store and sales managers, and provided them with constructive feedback and development opportunities to maximize retention levels.

TD’S FOOD & SPIRITS, Clemson, SC 1996 to 2001

A full-service sports bar and grill that is a popular eatery with students of Clemson University.

GENERAL MANAGER

Facilitated all sales scheduling, forecasting, and reporting as well as monitoring retail inventory for all store locations. Collected and input daily data for sales, revenues, and labor costs, in addition to preparing bank deposits and managing /maintaining inventory and food costs.

Education

Clemson University

Bachelor of Science, Parks Recreation & Tourism Management

Two years of Collegiate Golf

Two years of Collegiate Cross Country

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