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Customer Service Manager

Location:
Hayward, California, United States
Salary:
45000
Posted:
December 15, 2018

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Resume:

Teresa Pedamkar

Hayward, CA *****

ac7y8x@r.postjobfree.com

650-***-****

I am energetic, tenacious and focused on the goals of the organization. I am also organized and have superior verbal and written skills. I have a strong attention to detail and possess the ability to take initiative and work independently, grasping the knowledge needed to support the business unit and deliver results. I love children and enjoy helping them understand the word. I enjoy working in a "team-based" environment. I have a strong background in primary education, planning and delivering lessons and assessment as well as human resources, customer service, problem solving and customer relations. Willing to relocate: Authorized to work in the US for any employer

WORK EXPERIENCE

Preschool Master Teacher

Peninsula Family Service/First Five July 2017 to Present

Master Teacher I am responsible for the designing, planning, and implementation of a quality early childhood education classroom, the implementation of the program’s philosophy and curriculum, and the mentoring of classroom peers. I have some expertise in curriculum planning, staff supervision, child assessments(DRDPs), and the ability to work effectively with children and adults from diverse populations. I use developmentally appropriate practices in the classroom and have responsibility for classroom setup and classroom management am responsible for groups of children in a shared classroom. I give support and assistance by providing a warm and nurturing environment that helps children grow intellectually, physically, emotionally and socially.

Preschool Teacher

KinderCare-Foster City, CA- September 2016 to July 2017

Creating and implementing lessons for preschoolers, meeting individualized needs of children, parent communication, the ability to work effectively with children and adults from diverse populations, participation in staff training, planning age appropriate activities, classroom management, assessment, developing goals and expectations, helping child establish self-efficacy, and age and level appropriate lessons to help child to become lifetime learner.

Preschool Teacher

Palm Academy - Fremont, CA - March 2016 to September 2016

Creating and implementing lessons for preschoolers and pre-k, meeting individualized needs of children, parent communication, participation in staff training, planning age appropriate activities, classroom management, assessment, developing goals and expectations, helping child establish self-efficacy, and age and level appropriate lessons to help child to become lifetime learner. And working with FastTrack curriculum

Salon Stylist- part time

Sport Clips Danville-March 2016-September 2016

Responsibilities included hairstyling, customer service, data entry inventory, answering phones, sales, customer complaints, building and maintaining customer loyalty and salon duties.

Preschool Teacher floating position

Diablo Hills Country School - Danville, CA - November 2015 to March 2016

Skills from these include but are not limited to: Lesson implementation for preschoolers, meeting individualized needs of children, parent communication, participation in staff training, planning age appropriate activities, classroom management, assessment, developing goals and expectations, helping child establish self-efficacy, and age and level appropriate lessons to help child to become lifetime learner

Residential Counselor

Corbett Group Homes August 2015 to September 2015

Responsibilities include welcoming new residents into group home support individualized care plans to foster individual achievement of goals while maintaining a warm home like feeling in house. Administering medication, accompany and drive youth to schools and meetings, support youth’s emotional and social development. Complete shift reports and incident reports. Making sure all residents are feeling safe and secure and establish professional healthy relationships with youth and coworkers to carryout daily structure and program of the group home. Have knowledge each resident’s safety plan and be aware of licensing requirements (Title 22) for group home.

Area Manager/ salon Manager

Grace GCCA LLC dba Great Clips July 2014 to August 1, 2015

Responsibilities include: engaging customers assessing and meeting the needs of customers and/or solving customer problems building and maintaining customer loyalty, interacting positively with upset customers and meeting customer satisfaction goals. Experience in human resources i.e. hiring, terminations training etc., ordering, Budget Management, inventory control, auditing, merchandising, stocking, scheduling and overseeing departmental employees, as well as customer service. Oversee all aspects of daily operations including payroll and loss prevention and growth of salons as well as staff where individual and team goals were monitored and holding weekly meetings and conference calls.

Paraprofessional II

San Mateo/ Foster City School District 2012- 2014

Working at Abbott Middle School as a one-on-one aide to Down syndrome child and other children in classroom as well Responsibilities include implementing applied behavior programs for children with multiple spectrum disorders, implementing child’s individualized program, behavior plan, IEP, attend staff meeting sessions reinforcing positive behaviors, managing inappropriate behaviors, facilitating appropriate interactions with peers, promote social interaction, keep children safe, motivated, aid in administering therapeutic activities and support program objectives. Also includes lesson implementation to meet the needs of individual IEP

Salon stylist customer service floor lead

Great Clips 2012-2014

Responsibilities included hairstyling, customer service, data entry inventory, answering phones, sales, customer complaints, building and maintaining customer loyalty and much more.

Behavioral therapist

Trumpet Behavioral Health/I Can Too Learning Center 2012

Responsibilities include implementing applied behavior analysis programs for children with autism spectrum disorders, implementing child’s individualized program, behavior plan, IEP, attend therapy sessions utilizing knowledge of ABA, reinforcing positive behaviors, manage inappropriate behaviors, facilitate interactions with peers, promote social interaction, keep child motivated, aid in administering therapeutic activities, record data and report data to support program objectives.

Salon stylist customer service Assistant Salon Manager

Great Clips 2009-2011

Responsibilities included hairstyling, customer service, data entry inventory, answering phones, sales, customer complaints, building and maintaining customer loyalty and much more. Assistant Salon Manager responsibilities included ordering, inventory, inventory control, merchandising, stocking, scheduling and overseeing salon employees, as well as customer service. Budget Management, Purchasing, oversee all aspects of daily operations including payroll and loss prevention hairstylist duties as well

Substitute Teacher

Cherry Creek School District 2009 - 2010

Worked as substitute teacher with multiple schools within the district to assist in achieving state mandated standards and managing classrooms and leading groups of students up to 32 students

Volunteer- Religion Teacher

Our Lady of Loreto Catholic Parish Foxfield, CO September 2009- 2010

Volunteer work designing lesson plans and curricula for fourth grade religious education for catechism classes also volunteer work with disadvantaged teenagers at Ridgeview Academy Juvenile detention center

District Manager

Great Clips 2006 – 2009

Responsibilities included human resources, building and maintaining customer loyalty, ordering, Budget Management, inventory control, Budget Spreadsheet, Auditing, merchandising, stocking, scheduling and overseeing departmental employees, as well as customer service. Oversee all aspects of daily operations including payroll and loss prevention and growth of salons as well as staff.

AVID Tutor and Substitute Teacher

Denver Public Schools 2005 – 2008

Responsibilities included tutoring middle school students in the AVID program AVID tutor for grades six- eighth grade tutoring in mathematics and science, as well as assisting with general work assignments. Worked as substitute teacher with multiple schools within the district to assist in achieving state mandated standards and managing classrooms up to 32 students MS Office

Afterschool-Childcare teacher aid

Saint Pius X Catholic School 2003 to 2005

Worked at the extended day after school program assisting in the supervision of students from pre-kindergarten- eighth grade. I was also a substitute teacher for the pre-kindergarten program. Designing science and mathematics curriculum for 3-6-year-old students and implementing and evaluating said curriculum teaching language and science.

Lead Security Screener

Transportation Safety Administration (TSA) 2002 to 2003

Responsibilities included screening airport passengers for security purposes. IEP, X-ray screening and securing the airlines from unauthorized objects. Customer service and problem solving and keeping the flow of passengers moving

Cabin Service/ Aircraft appearance

United Airlines Responsible for the inside appearance of the aircraft from cockpit to passenger seats, carpet and lavatories making sure the passengers were happy in a nice clean airplane

Education

Chabot Community College – Hayward, California

Early childhood emphasis 2017-2018

Metropolitan State College of Denver, Colorado

Behavioral Sciences with emphasis on Psychology and Elementary Education

Bachelor of Art Degree 2007

College of Aurora- Aurora, Colorado

Psychology, Sociology, Mediation, Criminology, and

General Studies 1997

Internships and field placements

Skills from these include but are not limited to:

Lesson planning, meeting individualized needs of children, parent communication, participation in staff and training, classroom planning, classroom management, assessment, developing goals and expectations, helping child establish self-efficacy, and age and level appropriate lessons to help child to become lifetime learner.

August 2006-November 2006 Lowry Elementary School Denver, CO

Student teaching all subjects and curriculum for 11 weeks in second grade classroom implementing classroom management and evaluation procedures, lesson planning, circle time/morning meeting developing whole units of study and assessments for them, working in large groups, small groups and individual

January 2006- May 2006 Lowry Elementary School Denver, Co

Worked a full semester -105 hour in a fourth-grade classroom specializing in mathematics, science, and social sciences and in fourth grade classroom specializing in language arts. Also, was able to work with gifted- talented students.

August 2005- December 2005 Fulton Elementary Aurora, Co

I worked a full semester-45 hour in kindergarten classroom working with English language learners in a low socio-economic school. Was able to effectively work with ELA students with learning to read and write.

August 2004-November 2004 Yale Elementary Aurora, Co

Almost a full semester in second grade classroom in an urban school where I was able to observe reading assessments (DRA) and work with student with dyslexia. I was also able to participate in teacher in service day discussing content standards for reading and writing and developing continuums.

Other training and education

Applied Behavior Analysis Program (ABA)

Corporate Training courses completed with Focus on Project and Strategic Management

World Karate Centennial, Colorado Achieved Sho-Dan/ 1st degree Black belt in Hawaiian Kenpo Karate 2003-Received 2nd degree black belt in Kajukenbo Karate 6/2009

Work references

Nerissa Denuna- coworker at Palm and KinderCare 510-***-****

Meagan Wood - Manager at Salon 775-***-****

Emily Dermon- SDC- classroom supervisor 650-***-****

Ciria Vilchez- SDC classroom para 650-***-****

Janeah Froese- professional 720-***-****



Contact this candidate