Keirston K. Felton

**** ******* **, ********, ** 31906

Cell: 706-***-****, Email: ac7y8h@r.postjobfree.com

Career Objective:

To work as a customer service agent and help the company reach at the pinnacle of excellence in customer service. Highly experienced Customer Service professional. Comfortable in interacting with all levels of the organization and public. Excellent problem solving and negotiating skills. Able to make decisions independently and quickly with minimal escalations. Very skilled in the Customer Service field. Also can type 50 WPM and 8500 KPH

Education:

Hardaway High School Columbus, GA

High School Diploma May 2010

CVCC Columbus, GA

Pharmacy Tech Certification December 2012

Summary of skills:

Expert sales professional with extensive experience in customer service

Well-groomed and a courteous person with ability to work under pressure

Adept in promoting all types of products and services

Ability to identify customers' preferences and tastes

Good negotiation and convincing skills

Knowledge of basic accounting and ability to hand financial transactions

Competence in taking stock of inventory, and placing order

Knowledge of basic computer skills including Microsoft word

Strong typing skills and data entry skills

Excellent communication and listening skills

Experience:

Sears, Columbus, GA

Sales Associate (September 2011 to January 2012

Greet Customers in finding products of choice

Process sales transactions

Operate the cash register and all applicable equipment

Trinity Case Services, Columbus, GA

Receptionist (January 2012 to November 2012)

Answered all incoming calls

Handle caller inquiries

Provide administrative office support to all staff

Maintained sufficient office supplies

RadioShack, Columbus, GA

Sales Associate (November 2013 to June2014)

Process sales transactions

Product demonstration for customers

Resolve issues related to products sold

Keep shelves occupied with products

Road America, Columbus, GA

Customer Service Specialist (June2014 to January2016)

Customer service issues, handled all

Virtual call center

Provided members with roadside assistance over the phone

Data entry

Salesmaker, Columbus, GA

Sales Associate (September 2016 to June 2017)

Make sales quota

Provide customers with knowledge about the company products

Handled cash, debit, and gift card transactions

Sold cell phones, house phones and internet to customers

Convergys, Columbus, GA

Customer service representative (December2016 to September2017)

Take inbound calls

Provide customers with cable assistance

Promote DIRECTV

Save costumer accounts

Masterbuilt, Columbus GA

Customer representative (Octoer2018- Present)

Call backs

Inbound/Outbound calls

Handle credit/debit payments

Assist customer with company products

Resolve all customer Issues

Troubleshoot smokers grills and Bluetooth

Chat with customers via Email

Data entry

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