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Customer Service Representive (Prev) Director of Purchasing

Howell Township, NJ
December 15, 2018

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NICHOLAS DI GENNARO ●Howell, NJ *****● e-mail:● phone: 732-***-****

Supply Chain Management defined in the following: Purchasing/Procurement, Proposal Writing: Vendor Management &, Sourcing, Management of Client, Federal & State Contracts: RFP/RFI/RFQ Project/Program/Account Management, Supplier Diversity Management, Finance, Accounts Payable & Receivable, Office Management, Operations, Customer Service/Call Center, CRM Avaya/Lucent & IVR Systems, New Product Development & Launches, Materials Management, Wrote (SOP) Standard Operating Procedures/ Policies/Processes & Chairperson for Joint Venture, HIPAA, Quality, Compliance, ISO Documentation Control & Auditor, Production Planning, Consulting, Inventory Control, Time Management, Medical Billing & Coding/Terminology (ICD-9).

Strategy Planning & Tactical Execution

Global Project Lifecycle Management

Internet and eCommerce/eProcurement Business Models

Recognized accounting expert spanning multiple industries. Blend of executive management with hands-on understanding of diverse methods to ensure business remains fundamentally sound, secure, on-budget, and truly innovative.

Turnaround Project Management Leadership

Business Process Design & Reengineering

P&L, Budget & Resource Management

Accounting Governance & Best Practices

Staff Development & Management

Large-Scale Solution Deployments

Hands-On Management

Purchase Price Variance Analysis identifying cost savings sourcing

Chairperson: Policy & Procedures

Six Sigma Training and Quality Control, Compliance & Regulatory Guidelines.

Unrivaled ability to bring strategic vision to fruition. Thrive on tackling complex business problems and driving plan, team, and resources to deliver large-scale, complex, business-driven projects under aggressive timelines.

Reputation for creating competitive advantages through accounting transformations that creates operating efficiencies, multimillion-dollar cost cuts, new markets and revenue streams, and a better customer experience.

Positive, respected leader inspiring confidence, credibility, and peak levels of performance. Cool under pressure, decisive, high energy, diplomatic, and quietly confident. Blend vision with pragmatism to achieve dependable results.

Effective Project Management skills defining and understanding the scope of projects, resolving issues and on-time deliverables to internal and external clients and employees.

TD Bank. (Banking and Financial) 2017-Present

Customer Service Representative- Selling and cross selling TD Products to new and existing customers. Responsibilities include but not limited with my NMLS ID to take residential mortgage loan and equity line applications within guidelines of bank. Relationship manage new and existing customers understanding their problems to resolve and future goals that can be achieved with the bank’s products and services. Responsible to meet and exceed company sales goals. The most important objective is to treat every customer that comes into the bank with concerns and financial needs exceeding their customer service levels acting as their personal banker.

July 2009- November 2016

Care taker for Mom:

I gave up my career to care for my Mom until she passed. I provided care, compassion and dignity 24/7 for 10 years with not a day off because I loved her with all my heart. It was my way of saying thank you to her for she did for me.

2001 to 2009


Standardized procurement infrastructure across 5 legacy companies (Amaxis, Scott-Levin, SMG, Synergy and Kelly-Waldron and Verispan LLC (now SDI)). Implemented Purchasing Department and Policies for entire company to perform audits, published a master list of preferred vendors, drafted and communicated policy to support on-going compliance. Company is in 100% compliance with the FDA and SBA. Results: Reduced costs by 35%, audit controls in place and increased efficiency across all sites.

Renegotiated new lower pricing for existing vendor offerings across 5 organizations including: Travel, IT Contracts, Software & License, Service Level Agreement (SLA), Data, telephony environments, and office supplies. Standardized the following elements of employment contractors for Temporary and IT Technology staffing. Results: Drove yearly savings over $300,000 for a $2.7 yearly payable.

Lead Business Continuity Purchasing Plan (BCPP) initiative. Achieved enterprise compliance within the first quarter within a company that is the result of a Joint Venture formerly 5 separate companies across 5 separate locations. Results: Lead existing legacy vendors from level 0 “Chaotic” to level 2 “Proactive” through the successful implementation of a company purchasing model.

Implemented an Intranet Systems reducing internal users. This allowed the reduction of our employee’s using the licenses, tremendous savings per year to our company and increased deliverables to customers.

IMS (Formally SDI Health & Verispan) Cranbury, N.J. (Healthcare Industry)

IMS acquired “SDI” in 2012

SDI acquired “Verispan” a Joint Venture between McKesson and Quintiles Transnational Corporation).

Director of Purchasing

Associate Director of Purchasing

Purchasing Manager/Project Manager

Project Managed & Chairperson of Policy and Procedure Committee within 4 separate organizations.

oLaunched initiatives for improvement teams concentrated on interviews to write Policy and Procedures maintaining accountability, an increased understanding of the business for implementation processes to create the policies and procedures for the newly formed Verispan.

Delivered cost savings through aggressive negotiation, sourcing of contracts and pricing.

Responsible for Contract Management of all vendor and employment contractors. Relationships with Corporate Attorneys in the composing of SLA/ MSA (Master Service Agreements) and company contracts.

Project /Account Management of Small Business Administration (SBA) vendors, Supplier Diversity and Food & Drug Administration (FDA) contracts. (Team Member of FDA contract awarded to Verispan (SDI) over $5.4 million).

Project Managed Corporate Travel driving yearly savings over $200,000 and 97% on-line booking ratio.

Engaged in aggressive vender purchasing contract reviews and relationship assessments every 6 months.

oMaintained relationships with all Vendors. Continually identified areas in the company for cost savings.

oCreated and Managed Requests for Information (RFI), Requests for Proposal (RFP) and Requests for Quotation (RFQ) documents.

Developed and deployed Purchasing Department activities as they apply to procedure adherence, Lawson Purchasing System responsibility, metric measurement deliverables to Senior Management including (Purchase Price Variance)

Conducted quarterly employee review sessions to assess progress; develop new goals and built progressive individual development plans that can be measured every year and that assure continued growth.

Conduct ongoing meetings with key vendor suppliers and present business metrics at a minimum of annually.

Yearly Budget submission: Consistently under budget.

McKesson CORPORATION (Healthcare Industry)

Purchasing Manager/Project Manager

Project Management/Implementation of Purchasing Department.

Quality Control/Compliance Specialist:

Responsible for managing the training of Pfizer Adverse Event Reporting for division.

Constructed Standard Operating Procedures, processes and supportive documentation. Risk Assessment and audits of Policy & Procedures to ensure compliance and adherence to company standards.

Six Sigma Training

Project Manager/Business Consultant & Analyst

Responsible for correction and closure of the Pfizer audit for Project Management and Customer Service/Call Management Systems (Lucent/Avaya) with a 100% completion and customer satisfaction. Adverse Event Management.

Managed and created Standard Operating Procedures, Business Processes and supportive documentation.

INTERNATIONAL VITAMIN CORPORATION (Nutritional HealthCare Industry) 1999-2001

Manager of Customer Service, Production Planning & Data Entry

Managed production planning, new product launches /development, project management, call center system and customer service departments for the nutrienial line.

Increased on time deliverables by generating an automated production schedule and increasing customer satisfaction from 70% to 95% by developing Customer Surveys, Customer Focus groups.

Responsible for ERP (Production Planning, Raw Materials and Customer Service Systems).

Created Customer Service and Production Planning Manual for training, compliance and accountability.

SHISEIDO AMERICA INC. (Cosmetic Industry) 1997-1999

Senior Production Planner:

Project/Account manager of new product launch/ development of 5S cosmetic line with a 100% success for marketing and sales departments. The first Project Manager and Planner in the new East Windsor building.

L’OREAL (Cosmetic Industry) 1995-1997

Operations Planner/ISO Documentation Internal Auditor:

Responsible for on-time deliverables, new product launches & development, purchasing, inventory tracking, ERP/SAP Systems, Lean Manufacturing, JIT, Forecasting and (KANBAN) Pull Systems. Implemented Pull-System for hair dyes with engineering department to increase production and deliverables for this product line by 75%.

ISO 9001 Document Control Responsibility and ISO Internal Auditor.

PACO PHARMACEUTICAL SERVICES INC. (Healthcare Industry) 1993-1995

Production Planner & Customer Service Representative:

Managed Customer accounts including planning and service level. Responsible for the L’Oreal account and turned this account around by 100% customer satisfaction ration. L’Oreal offered me a position.

DEGUSSA CORPORATION (Precious Metals/Commodity Industry) 1989-1993

Staff Accountant:

Responsible for financial & inventory accounting.

Banking reconciliations, accounts payable, accounts receivable, general ledger, payroll and pooled precious metal.

IBM CORPORATION (Information Technology) 1984-1989

Senior Cost Accountant:

Utilized Standard Costing to manage costs of accounts and minimizing inventory levels.

Assistant Cost System Analyst:

Maintained validity of financial interface with cost system transactions for the cost accounting department

Financial Accounting Analyst:

General ledger, accounts payable, accounts receivable & payroll.

Total responsibility for the reconciliation of all internal plant billings (CIBS) for IBM Corporation

Financial and inventory responsibility for handling the IBM inter-company billing system (CIBS) ensuring proper closing 3 plants Poughkeepsie, Fishkill and Kingston at the end of the month to all IBM plants. Increased month end close by 30%.

Purchasing Supervisor/Senior Inventory Control/Project Manager:

Purchasing responsibility for sourcing and maintaining inventory levels to support New York City employees

Purchasing Specialist/ Inventory Control/Project Manager

Received Award for finding $100,000 in lost inventory.

Developed automated supply request delivery system that increased efficiencies by 100%.

National Community Bank (Financial) 1983-1984

Management Training Program to become Branch Manager for new Freehold, Office

Teller/Head Teller/ Store Supervisor

EDUCATION AND PROFESSIONAL RECOGNITION: Kean University, Union, New Jersey, BS, Business Management, ISO Internal Auditor Certification. Cost Effectiveness & True Measure Award. Medical Terminology Course

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