Customer Service Data Entry

Catherine Joi P. Gutierrez

***.**********@*****.***

Contact Number: +974********

Objective: Professional, reliable, and courteous administrator seeking a dynamic position with daily opportunities to make guests feel more welcome. A position where my administrative experience, customer service background, and knowledge of operation will successfully contribute to the experience of your clients.

Profile: Outstanding administrative offering extensive experience in the management of daily office operations. Expertise in managing high-profile initiatives and critical projects in support of top executives. Notable success in development and dissemination of executive-level communications.

Work Experience

Receptionist in Nails Qatar (July 2016 – March 2018)

Performed all required opening and closing procedures

Adhered to salon dress code and maintained a professional appearance, and proper grooming of the staffs

Manage to confirm the clients about their appointment

Do daily check for salon compliance

Explain available services and prices to customers

Assisted in management of business operations by maintaining records and files

Making sure a comfortable and clean atmosphere is presented

Ensured customers satisfaction by communicating and resolving any customer complains

Executed proper telephone procedures using appropriate customer service etiquette

Accepted and processed credit card and cash transactions

Received calls from the customers to check for available appointment

Friendly customer service at all times whether in person or on the phone

Computer skills needed to input and track customer accounts

Recommended beauty care and other salon products to the clients

Receptionist in The Pearl Manila Hotel (October 2014 – March 2016)

Greet hotel guests; answer any inquiries or concerns

Provide an outstanding guest experience

Maintaining an orderly front desk

Operate computer programs and multi-line phone systems

Maintain guest records and book reservations

Complete basic cashier and bookkeeping responsibilities

Purchasing Assistant in MASUMA FOOD INDUSTRY, INC (Commissary - Conti's Pastry Shop and Restaurant) (June 2012 – February 2013)

Receive and review the Purchase Request Slip of the employees and other store branches

Filling and organizing documents based on dates

Purchase items from the suppliers and open-market

Tracking of incoming and outgoing items and documents

Design all purchase orders for all stock and non-stock items and ensure timely delivery of all products

Follow up on orders to ensure that materials are shipped and delivered on promised dates

Manage and distribute the items on its respective branches

Processes receiving information and approved billing payment

Maintains files of descriptions of available supplies

May inspect products received for quality and quantity to ensure adherence to specifications

Maintains records and follow up files of purchases, shipments, and related matters.

Analyze all vendor invoices and evaluate it with all quantity received and manage inventory of all items and recommend elimination of all out of stocks and develop all purchase orders and assign appropriate purchase order for same.

Inventory of stocks

Liaison with the approved suppliers, when necessary, using most appropriate means, to check product specifications, stock availability, delivery times, etc.

Performs related job duties as required.

Data Entry in MASUMA FOOD INDUSTRY, INC (Commissary - Conti's Pastry Shop and Restaurant)

Printing of Stickers for food items

Label foods of its manufacturing and expiration date

Waitress in Conti’s Bakeshop and Restaurant (July 2009 – September 2011)

Check with customers to ensure that they are enjoying their meals and take action to correct any problems.

Taking orders from the customers

Clean and set up dining areas, refill condiments, roll silverware, and stock service areas

Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.

Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required.

Present menus to patrons and answer questions about menu items, making recommendations upon request.

Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties

Handle cash transactions with customers

Resolve customer complaints, guide them and provide relevant information

Greet customers when entering or leaving establishments

Maintain clean and tidy areas

Bag, box or wrap packages

Pleasantly deal with customers to ensure satisfaction

Personal Information

Date of Birth : August 8, 1990

Citizenship : Filipino

Status : Single

Visa : Family Visit Visa

Language : Tagalog ; English

Personal Information

Skilled at Excel and Microsoft Word

The ability to stay calm under pressure and look after several things at once

Time Management

Client Relations

Responsible for the clients

Handled and resolved any complains or concerns from clients

Educational Background

College : University of Makati (S.Y 2008 – 2013)

J.P. Rizal ext., West Rembo, Makati City

Bachelor of Science in Marketing (Under Graduate)

: University of Makati (S.Y 2007 – 2008)

J.P. Rizal ext., West Rembo, Makati City

Bachelor of Science in Nursing

High School : Dominador National High School (S.Y 2003 – 2007)

Dominador West Alitagtag Batangas

Elementary : Alitagtag Central School (S.Y 1997 – 2003)

Poblacion East Alitagtag Batangas

Contact this candidate