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Customer Service Representative

Calgary, Alberta, Canada
December 12, 2018

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*** *** ******** ***** **, Calgary AB T2Z 1B7



4+ years in basic administrative support

7+ years in customer service, inventory, audit, merchandizing, shelving and retail

Supervisory experience at TommyKPlay (indoor kids recreational facility)

Unique mix of customer service, office skills and interpersonal/hands-on skills

Conscientious, detail-oriented, highly motivated and can work well under pressure and stress

Ability to work well independently and/or as a member of a team

Exceptional organizational skills and can effectively prioritize and delegate

Able to work full-time or part-time on varying shifts, including weekends and holidays


Site Supervisor Oct. 2014 – Nov. 2018

TommyKPlay (South Trail Location, Calgary AB)

Promoted to Supervisor from Site Lead within approx. 6 months of employment

Helped implement promotions for customers, personally showcasing excellent customer service as well as training staff which resulted in a boost in online customer reviews for the facility

Administrative support, payroll, cash, inventory, audit, creating and receiving invoices and purchase orders, as well as working with various database systems

Delegating and overseeing party hosting, and general cleaning responsibilities

CPR and First Aid trained and certified

Customer Experience Representative – Retail Oct. 2013 – Feb. 2015

Chapters (Sunridge Spectrum, Calgary AB)

Floor, Books and Kids Department customer service, cash, tasking, merchandizing

Helped develop the Technology Department

Customer Service Representative – Retail Nov. 2012 – Jan. 2013

The Calgary Zoo

Seasonal Employee – helped implement rotation scheduling for Zoo Lights and Zoo Year’s Eve

Floor Employee Aug. 2012 – Sept. 2012

Jugo Juice (BP Centre Building, Calgary AB)

Temporary casual – customer service, food handling and prep, cash, inventory, cleaning


Primary Care Paramedic (PCP/EMT) Sept. 2017 – Jun. 2018


Full-time studies while working 8 hours a week - involved in ambulance and clinical practicum dedicated to managing emergent and non-emergent situations with focus on patient care

Emergency Medical Responder (EMR) Jul. 2015 – Jan. 2016


4.0 GPA while working 25-30 hours a week

International Baccalaureate (IB) Graduate Sept. 2009 - May 2012

Father Lacombe High School

IB Certificate in Biology, Chemistry and Social Studies

Student Trainer/Medic/Therapist for various school sports teams such as wrestling, football, basketball, volleyball, soccer, etc.

Academic Excellence Award (Nov. 2011 – Jun. 2012), Sports Medicine Highest Academic Award (Nov. 2010 – Jun. 2012)


Mentor Sept. 2017 – May 2018

EMR/PCP Mentorship Program at SAIT

Helped establish this first-of-its-kind program where EMR students acquire assistance from PCP students to supplement their studies as well as scenarios and skills practice

Lead Guide and Booth Assistant Oct. 2017

Open House at SAIT

Facilitated guests at the Paramedicine booth and guided guests for the School of Health and Public Safety tour

Event Volunteer Oct. 2013 – Jul. 2015

Calgary Fair Trade and Oxfam Team at the University of Calgary

Occasional volunteer – planning, coordination, facilitating donations

Engineers Without Borders Wine and Cheese Art Auction held at the Art Gallery of Calgary (Oct. 2013) – attended as a participant

Youth Leader Jul. 2012 – Nov. 2013

Centre for Newcomers (CFN)

Youth “Leaders of Tomorrow” Civic Engagement – food box prep volunteer at the Calgary Interfaith Food Bank

Calgary Police Services Four-on-Four Street Hockey Tournament – Special Olympics Afghanistan – helped with equipment for the CFN team and assisted athletes at the Water and First Aid stations

Globalfest 2012 – Food server at the EthniCity Catering Services by the CFN and was able to help double the sales from the previous year’s profits

Sodexo at Mount Royal University – Feeding Our Future Program – making sandwiches for over three hundred kids in underprivileged families

Inglewood Sunfest – assisted in the Family Services booth

Further Education Society of Alberta – making cotton candy and popcorn to sell for fundraising


International Trauma Life Support May 2018 – Present

Certificate in Basic Life Support

Certified and Licensed EMR Jan. 2017 – Present

Alberta College of Paramedics (Edmonton, AB)

Basic Life Support – Healthcare Provider Dec. 2017 – Present

Resuscitation Program at the Heart and Stroke Foundation of Canada

Certificate in Microsoft Excel, Powerpoint, Word and Outlook Mar. 2017

Calgary Immigrant Women’s Association

Certificate of Achievement – Leadership Nov. 2013

Toastmasters International at the CFN – Public Speaking Program

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