JANE LACHICA
*** *** ******** ***** **, Calgary AB T2Z 1B7
587-***-**** ac7xwn@r.postjobfree.com
SUMMARY OF SKILLS AND QUALIFICATIONS
4+ years in basic administrative support
7+ years in customer service, inventory, audit, merchandizing, shelving and retail
Supervisory experience at TommyKPlay (indoor kids recreational facility)
Unique mix of customer service, office skills and interpersonal/hands-on skills
Conscientious, detail-oriented, highly motivated and can work well under pressure and stress
Ability to work well independently and/or as a member of a team
Exceptional organizational skills and can effectively prioritize and delegate
Able to work full-time or part-time on varying shifts, including weekends and holidays
WORK EXPERIENCE
Site Supervisor Oct. 2014 – Nov. 2018
TommyKPlay (South Trail Location, Calgary AB)
Promoted to Supervisor from Site Lead within approx. 6 months of employment
Helped implement promotions for customers, personally showcasing excellent customer service as well as training staff which resulted in a boost in online customer reviews for the facility
Administrative support, payroll, cash, inventory, audit, creating and receiving invoices and purchase orders, as well as working with various database systems
Delegating and overseeing party hosting, and general cleaning responsibilities
CPR and First Aid trained and certified
Customer Experience Representative – Retail Oct. 2013 – Feb. 2015
Chapters (Sunridge Spectrum, Calgary AB)
Floor, Books and Kids Department customer service, cash, tasking, merchandizing
Helped develop the Technology Department
Customer Service Representative – Retail Nov. 2012 – Jan. 2013
The Calgary Zoo
Seasonal Employee – helped implement rotation scheduling for Zoo Lights and Zoo Year’s Eve
Floor Employee Aug. 2012 – Sept. 2012
Jugo Juice (BP Centre Building, Calgary AB)
Temporary casual – customer service, food handling and prep, cash, inventory, cleaning
EDUCATION
Primary Care Paramedic (PCP/EMT) Sept. 2017 – Jun. 2018
SAIT
Full-time studies while working 8 hours a week - involved in ambulance and clinical practicum dedicated to managing emergent and non-emergent situations with focus on patient care
Emergency Medical Responder (EMR) Jul. 2015 – Jan. 2016
SAIT
4.0 GPA while working 25-30 hours a week
International Baccalaureate (IB) Graduate Sept. 2009 - May 2012
Father Lacombe High School
IB Certificate in Biology, Chemistry and Social Studies
Student Trainer/Medic/Therapist for various school sports teams such as wrestling, football, basketball, volleyball, soccer, etc.
Academic Excellence Award (Nov. 2011 – Jun. 2012), Sports Medicine Highest Academic Award (Nov. 2010 – Jun. 2012)
VOLUNTEER EXPERIENCE
Mentor Sept. 2017 – May 2018
EMR/PCP Mentorship Program at SAIT
Helped establish this first-of-its-kind program where EMR students acquire assistance from PCP students to supplement their studies as well as scenarios and skills practice
Lead Guide and Booth Assistant Oct. 2017
Open House at SAIT
Facilitated guests at the Paramedicine booth and guided guests for the School of Health and Public Safety tour
Event Volunteer Oct. 2013 – Jul. 2015
Calgary Fair Trade and Oxfam Team at the University of Calgary
Occasional volunteer – planning, coordination, facilitating donations
Engineers Without Borders Wine and Cheese Art Auction held at the Art Gallery of Calgary (Oct. 2013) – attended as a participant
Youth Leader Jul. 2012 – Nov. 2013
Centre for Newcomers (CFN)
Youth “Leaders of Tomorrow” Civic Engagement – food box prep volunteer at the Calgary Interfaith Food Bank
Calgary Police Services Four-on-Four Street Hockey Tournament – Special Olympics Afghanistan – helped with equipment for the CFN team and assisted athletes at the Water and First Aid stations
Globalfest 2012 – Food server at the EthniCity Catering Services by the CFN and was able to help double the sales from the previous year’s profits
Sodexo at Mount Royal University – Feeding Our Future Program – making sandwiches for over three hundred kids in underprivileged families
Inglewood Sunfest – assisted in the Family Services booth
Further Education Society of Alberta – making cotton candy and popcorn to sell for fundraising
ACHIEVEMENTS AND CERTIFICATIONS
International Trauma Life Support May 2018 – Present
Certificate in Basic Life Support
Certified and Licensed EMR Jan. 2017 – Present
Alberta College of Paramedics (Edmonton, AB)
Basic Life Support – Healthcare Provider Dec. 2017 – Present
Resuscitation Program at the Heart and Stroke Foundation of Canada
Certificate in Microsoft Excel, Powerpoint, Word and Outlook Mar. 2017
Calgary Immigrant Women’s Association
Certificate of Achievement – Leadership Nov. 2013
Toastmasters International at the CFN – Public Speaking Program