PROFESSIONAL SUMMARY

SKILLS

EXPERIENCE

SALONYIA FISHER

**** ******** ***** ******* **, Apt. F, Doraville, GA 30340 Home: 1-678-***-**** ac7xvm@r.postjobfree.com

Service-oriented Customer Service Representative and Underwriter Assistant with a solid history of achievement in Customer Service, with more than 10 years background in call centers. Core competencies include decision making, analytical thinking, and client services as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency. Clerical Customer and Personal Service

Reading Comprehension Active Listening

Time Management Computers and Electronics

Service Orientation Judgment and Decision Making

Critical Thinking Social Perceptiveness

Active Learning

Underwriting Service Assistant 09/2016 to 08/2018

State Farm Insurance Park Center - Dunwoody, GA

Create, maintain, and enter information into databases. Use computers for various applications, such as database management or word processing.

Complete forms in accordance with company procedures. Operate electronic mail systems and coordinate the flow of information, internally or with other organizations.

Conduct searches to find needed information, using such sources as the Internet.

Has functional entry, servicing, and rating knowledge on common policies and all assigned policy programs; handles routine and non-routine entries, transactions and files.

Reviews and processes applications according to established referral guidelines.

EDUCATION

Assists with request from agents and policyholders, as needed. Performs premium breakdowns electronically, and/or manually calculates rates.

Works special assignments/projects as directed.

Researches and corrects routine system errors

Prepares/types and assembles routine policy forms, endorsements and filings.

Communicate with Agents.

Supplements training or is a resource for Underwriting Service Assistant personnel, agents, and other associates.

May assist with the quality proficiency or quality improvement process. May review and process state reporting requests and correspondence. May handle auditable policy functions and routine premium collections Customer Care Representative 07/2010 to 09/2016

State Farm Insurance company - Dunwoody, GA

Obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms.

Inform customers by mail or telephone of order information, such as unit prices, shipping dates, and any anticipated delays. Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Review insurance policy terms to determine whether a particular loss is covered by insurance.

University of Phoenix Sep 2015

Jacksonville, Florida

Bachelor of Science: Business Management

Contact this candidate