Chaitra MV

****,*** *** ****** **, Calgary, Alberta T2P0M7

E-Mail ID: ac7xub@r.postjobfree.com Contact Number: 587-***-****

Professional Summary

Dedicated administrative assistant with years of experience managing large and small offices. I have worked with numerous branches, including payroll and human resources, which allows me to facilitate an efficient workflow and improve communications between multiple departments. Expert-level proficiency with Microsoft Office and PeopleSoft. Senior executives consistently rely on me to maintain schedules, oversee meetings, and improve customer relations.

Skills

Excellent written and verbal communications skills, including dealing with customer complaints and giving formal presentations to executives.

Proficient in all Microsoft Office applications, Oracle PeopleSoft.

Experience planning, coordinating, and facilitating physical meetings and remote video conferences.

Extremely organized and attentive to detail.

Comfortable performing a variety of roles, including payroll support, quality analyst lead –IT IS, Office assistant, and organizational point of contact.

Work Experience

Administrative Assistant / Tata consultancy services

Feb 2016 – March 2017

Managed calendars and emails for Vice-President and Assistant Vice-President daily

Coordinated travel; updated calendars with travel itinerary; reconciled and processed monthly travel and expense reimbursement reports.

Served as support to the executive level management

Maintained and managed expense reports for the company

Prepared and presented minutes from meetings

Arranged and scheduled appointments for clients

Coordinated weekly meetings for internal and external groups, including teleconferences and videoconferences interacting with all levels of management.

Quality Analyst Lead – IT IS / Tata Consultancy Services

April 2015- Jan 2016

Analysing Internal Team’s performance using Bar charts and Matrix analysis

Analysing SLA, D-Sat, Re-logged incidents using various TQM techniques and prepare necessary Corrective and Preventive actions.

Conducting weekly team briefings and KS sessions to ensure constant awareness of the process, policies and procedures

Perform Calibration of QA personnel who are involved in Call Quality audit, Email quality and IT Chat audits and sharing feedbacks to associates on weekly/monthly basis to improve their individual performance and eliminate variations Quality Audit.

Make a daily work plan to ensure the quality services.

Manage conflicts, disputes and challenging situations.

Office Assistant/ Receptionist – CMC Limited

Oct 2011- March 2014

Performed numerous administrative tasks as necessary, including scheduling meetings and travel, working with external vendors, interacting with visitors, and answering phone calls and emails from customers.

Participated in on-the-job training with several different departments, including human resources, payroll, accounting, and executive support.

Helped plan, execute, maintaining guest lists.

Collaborated with managers and the security team of the building to conduct safety training.

Drafting memos, letters, emails and other forms of communication for managers and executive members.

Education

Bachelor of Engineering in Electronics and Communication Engineering

Estimated Graduation Summer 2010

Visvesvaraya Technological University

Belgaum, Karnataka, India

Hobbies and Interests

In my spare time, I enjoy reading and going to the cinema, and I love spending time with family and friends over the weekend. I have a major interest in computing.

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