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Sales Customer Service

Location:
Airdrie, Alberta, Canada
Posted:
December 11, 2018

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Resume:

Evangeline Baria

**** ******** ****. ** *******, AB T4B0T5 Phone: 403-***-****/ 587-***-**** email:

ac7xua@r.postjobfree.com

IT ACCOUNT EXECUTIVE & DIGITAL ADVERTISING EXPERT

I am a dedicated & goal oriented Sales Executive with combine sales, marketing and business development expertise to deliver substantial revenue growth in highly competitive and diverse business markets. Strong expertise in cold-calling from small to medium size organization to large organization as well as leveraging existing networks and proactively hunting and tactfully closing new accounts. Multi faceted skills include building relationships, expertise navigating business politics and road blocks, training and development of talent and driving exceptional growth and profitability in IT and Digital advertising. Offer exceptional communication, collaborative efforts with all members of the organization.

AREAS OF EXPERTISE

• • • Consultative Customer Strategic Service Sales

• Planning/Industry Networking Analysis

• Commitment to

• Client New Business Service

• Development Account

Management

• • B2B Sales/Forecast

• Management Cold Calling

Proficiency

PROFESSIONAL EXPERIENCE

Yellow Pages Group 2015-2018

Media Account Consultant (2015-2017)

Helped Canadian small business owners increase Sales through effective sales techniques this position completes sales revenue and develops accounts where possible. In addition, the position ensures that customers' needs are exceeded in terms of customer satisfaction. Advertising and canvasses needs to be completed within deadlines as set by the organization. I am responsible for ultimate customer contact and ensuring advertising is accurate and complete in our CRM system. Develops client relationships and/ or maintaining existing client relationships.

• Experts in wide variety of online, mobile, social media and print advertisements

• Manage current Client’s user experience and Champion program participation

• Understand and promote Yellow Pages products and services

• Identify and discuss advertising needs with assigned accounts

• Design proposals for client based on a needs assessment

• Subject Matter Expert on all aspects of digital advertising including but not limited to: - SEM, SEO, YP.ca, Facebook, & Creative Banner Ads (Google Double-Click Network Business Administrator (2017-2018)

I am responsible for the general day-to-day office operations – reception, shipping & receiving/mailroom, office security and access, arranging for maintenance of office equipment, ordering office supplies and other office responsibilities as required.

• Responsible for clerical tasks such as organizing & writing documents, record keeping, answering telephone inquiries & constructing an organizational system for others to follow.

• Coordinate daily activities and facilitate communications between departments & employees.

• Successfully tracked and submitted payroll and commissions data on a bi-weekly cycle for sales and retention channels in Western Canada.

• Experience using Easy Vista (SOAP/WSDL), to order equipment and grant software access and as needed for the Media Account Consultants in Western Canada. PCMG Inc.

Account Manager – State & Local Government 2011-2014 My tasks included account management, territorial development and relationship building with customers and vendors. Also includes, strategic planning, training, communications, goal setting and forecasting. Managed multiple cross-product opportunities and projects.

• Maintain existing accounts and develop a strong sales pipeline for new business opportunities.

• Develop high - level relationships to serve as a trusted consultant with major customers to optimize their IT environment.

• Utilizing proven sales methods to prospect and identify new clients. Building a book of business through outbound/inbound phone sales. Communicating PCMG's value proposition to key decision makers within the organization.

• Manage PCMG vendor contracts to ensure responsibilities in the negotiated Statement of Work

(SOW) are respected.

• Develop strategic relationships with vendors so prices and terms are leveraged when needed

(e.g., Ingram Micro: The world’s largest technology distributors and a leading technology sales, marketing and logistics company for the IT industry).

• Preparing quotes and bids as necessary.

• Utilized state contracts to help close deals for U.S. government., goal setting and forecasting. Managed multiple cross-product opportunities and projects.

• Acts as single point of contact for all support requirements as they pertain to the assigned customers environment.

Gemma Communications

Telephone Sales Agent 2007-2010

• Responsible for contacting customers in Canada on behalf of Fortune 500 clients, in order to introduce and market their products and services through fully automated system.

• Performed inbound/outbound calls utilizing predictive dialer. Ranked in the Top 5% for the Sales Department.

• Handled inbound financial calls, routed calls to the correct departments & resolved customer service issues regarding credit & financing promotions. Meeting daily performance goals of 15 accounts per day.

SKILLS

. Administrative Skills – taking minutes, arranging Webinars, conference calls, client correspondence, scanning/ copying Government contracts, processing Purchase orders, creating presentation slides/flyers.

. Sales Skills – cultivating relationships, negotiating/closing business, objection handling, needs analysis, Customer Service, Retention, Collaboration

. Project & Process Skills – understanding and management of sales process, forecasting ability

. Time Management – managing customer calls, keeping internal data tools up to date, providing timely information to customers.

. Communication Skills – clarity in all forms of communication; written, verbal and presentation.

. Ability to effectively interact and communicate with Senior Executive CxO-level personnel.

. Teamwork



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