OLAWALE ADAGUNODO

**B, Adebisi Close, Off Olufemi Street off Ogunlana Drive, Surulere, Lagos

070*-***-****, 090*-***-****

ac7xsr@r.postjobfree.com

SUMMARY

A recent graduate with in-depth work experience in Customer Service and Office Administration, in the banking sector. Adept at effective communication, problem solving, people management and client services. Able to create and manage business relationships, and leverage technology to solve business problems.

Analytical, meticulous and teachable.

WORK HISTORY

CUSTOMER SERVICE REPRESENTATIVE SKYE BANK AUG 2016 – OCT 2017

Attended to requests, resolved complaints and escalated when necessary

Opened accounts and registered new customers on the biometric portal

Filed, sorted and properly arranged customer information and documents

Managed new and existing accounts.

Developed and implemented new operation processes.

Monitored computer applications and answered telephone calls.

Set up internet and mobile banking for customers

Issued bank statements

Dealt with all transaction affiliated to Money Gram and Western Union.

Sent and received Money Gram and Western Union

DATA ENTRY ASSISTANT CUBE SYSTEMS (AFFILIATE OF ACCESS BANK) FEB 2016–APRIL 2016

Sorted the documents presented by customers application for loan

Prepared source data for computer entry by compiling and sorting information; establishing entry priorities.

Processed customer and account source documents by reviewing data for deficiencies; resolved discrepancies by using standard procedures or returning incomplete documents to the team leader for resolution.

Entered customer and account data by inputting alphabetic and numeric information on keyboard or optical scanner according to screen format.

Maintained data entry requirements by following data program techniques and procedures.

Verified entered customer and account data by reviewing, correcting, deleting, or reentering data; combining data from both systems when account information is incomplete; purging files to eliminate duplication of data.

PERSONAL ASSISTANT DIPSON PROPERTIES SEPT 2015 – JAN 2016

Set and managed appointments to show homes to prospective clients.

Prepared formal documents such as purchase agreements, deeds, and leases.

Provided administrative support across the organization.

Answered calls, taking messages and handle correspondence

Maintained schedules and arrange appointments

KEY SKILLS

Management/Business

Customer service

Relationship Management

People Management

Planning and organizing

Time Management

Teamwork

Discretion

Negotiation

Multi-tasking

Technology

Data entry

Microsoft Office Suite

Banking software

CRM

Communication

Good command of written and verbal English

Effective communication

EDUCATION

B.ED AGRICULTURAL SCIENCE EDUCATION 2016 FEDERAL UNIVERSITY OF UYO

WASSCE CERTIFICATE 2009 CHERUBIM AND SERAPHIM COLLEGE, LAGOS

INTERESTS

Reading

Networking

REFERENCES

Available on request

Contact this candidate