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April L. James

***** *** ***** ******, ** Mirada, CA 90638

T: 562-***-**** E: ac7xso@r.postjobfree.com

Objective I am seeking a position that allows me to deliver caring support to constituents through my aptitude for follow through, attention to detail, and my positive upbeat personality. I am an experienced office manager in a university environment and I would like to obtain a position that allows me to contribute to a workplace using my strong administrative, management, and communication skills. Experience Administrative Coordinator University of Washington/Seattle Cancer Care Alliance July 2018 to December 2018 Provide administrative support to a Medical Oncology group within the Seattle Cancer Care Alliance. Make Travel arrangements including flight, hotel, and conference registration. Maintain email correspondence to ensure that all needs of team members are met. Schedule meetings for and maintain calendars of individuals within the group. Complete expense reports and other financial forms. Order office supplies as needed. Office Manager/Insurance Coordinator Student Health Center, Biola University August 2014 to July 2018 Was promoted from administrative assistant to current position after demonstrating superior organizational skills, an aptitude for solving problems, and a desire to better the Student Health Center for the greater good of the university and its students. Directly supervise two full-time employees as well as two part-time student employees. Manage student health insurance requirements to ensure that all six thousand plus students are compliant with the university’s health insurance policies and requirements. Work directly with an outside broker and other university departments to manage enrollment of students to the student health insurance plan. Daily solve problems as they arise and make quick decisions to keep the Health Center running smoothly. Prioritize multiple tasks and duties to maintain a well- functioning office. Maintains electronic health records system in order to keep accurate medical records for each student. Provide assistance to the director of the Health Center with necessary projects and tasks. Customer Support Specialist Mercury Insurance Group August 2012 to August 2014 Delivered excellent service through both written and oral communications to insurance agents and insured customers. From initially answering each call, saw the customers’ predicament through to satisfaction. When the fulfillment of a request required assistance from another department, assured that customer was connected to the appropriate department before releasing the call to the next representative. In this way, assured customers’ experiences were exceptional and productive.

Elementary School Tutor America Reads Program, Biola University September 2009 to October 2010 Accepted into a limited program designed to place responsible, role-model-worthy college students into elementary school classrooms. Provided clerical and tutoring assistance to classroom teachers as well as direct one-on-one reading tutoring to kindergarten and first grade students. Was motivated by witnessing students learning and growing throughout the year-long process.

Education Bachelor of Arts Degree Work Biola University Fall 2008 to Spring 2011 Completed a majority of units required for Bachelor of Arts degree while working to financially support own educational goals.

Skills Extremely organized with unique ability to streamline and create efficiencies within small business and non-profit organization offices. Uniquely able to balance the need to take initiative while also following instruction and direction.