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Customer Service Home Health

Hollywood, Florida, United States
December 11, 2018

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Gwladys Ngako Pessidjo

**** ******* ******, # ***, *********, FL 33020

Cell Phone: 954-***-****)


Objective : Seeking a challenging position or career within the business industry where my 8(eight) years of customer service skills and experiences will be utilized for the purpose of keeping the business up and satisfying customers at the end of the day.

Ability Summary

Proficient in Microsoft (Word, PowerPoint, Excel, Access), Quick Books, Email and Internet navigation (Fluent in French and English).

Employment History

Humana Advocates and Envision -Billing and Enrollment Associate at Convey Health Solutions Miramar, Florida from October 14 2015-through 01/11/2016 with Humana and with Envision October14, 2016 -Present date.

1. Responsible for verification of initial and ongoing eligibility and enrollment of members for assigned groups.

2. Review enrollment applications to determine eligibility of individuals for coverage in accordance with applicable contracts.

3. Review and approve member and group accounts for billing.

4. Review and audit member and group statements on a monthly/quarterly basis.

5. Answer and assist customer inquiries with internal departments and external groups.

6. Provide back-up support to other staff within the operations department as needed.

7. Perform other assignments as necessary.

Sales Associates-Home Depot Miami, Florida January 2015– August 2015

1. Greet the customers and seek if they need help with finding the merchandise they are looking for.

2. Provide information for customers about items, such as availability, operation and description

Make sure every item in different aisle by garden department is faced front, make sure all the plants are watered

3. Make sure outside garden is cleaned off dust every day.

4. Make sure all aisle in garden is clean before we leave the closing of the store.

UHI Community Care Clinic Customer Service Care -Miami Gardens,33055 : May End of May 2012- beginning of January 2015.

1-As part of clinic protocols, we will collect vital information about a patient, including their health history, which is then provided to the doctor for use in determining the patient’s health condition.

2- We will evaluating office inventories and accessories by checking stocks to determine availability of materials.

3-Where available stock is inadequate, we will be responsible for placing order for them as directed by the doctor.

4-We will also inspect the materials supplied to the clinic for accuracy and durability, and verify their receipts.

5-In a situation of emergency, we will provide help to patients in distress by comforting them.

6-will check patients into the clinic and immediately get a doctor to attend to them.

7-As part of our responsibility, we will also supervise repairs of faulting equipment in the clinic and ensure that all appliances are in good working condition for the clinic’s operation to run smoothly, providing an environment that is conducive to patients.

8-Maintenance of confidentiality is an important part of a clinic receptionist’s job. Therefore, we are expected to handle patients’ information discreetly, keeping their files safe and accessible only to their doctors and insurance officials in the event of any insurance claims.

9-Understand insurance packages and make necessary documents available to insurance agents when the need arises.

Cashier and Customer Service- Wal-Mart Miami, Florida June 2012 – September 2014

1. Greet the customers and discuss the type, quality and merchandise for purchase.

2. Scan items for charges for purchase and receive payments.

3. Provide information for customers about items, such as availability, operation or description.

4. Balance cash at the end of each shift.

5. Persuading customers to apply for Wal-Mart credit card and providing information about the discount the company offered.

6. Restock merchandise on the shelf at the end of each shift.

French Customer Service -Global Response pompano Beach, Fl 33068, March 2009- May 2012

1. Knowledge of the world of Fashion.

2. Inbound calls, emails/chats assisting customers with orders and product inquiries.

3. Build and maintains customer relationships.

4. Inform current and prospective customers of current promotions and new or upgraded apparel and accessories.

5. Follows up with customers when needed, to assure satisfaction, respond to queries,and solve or refer problems.

6. Responsible for meeting quality standards and objectives.


2015 – Graduation Associates degree in Nursing at Miami-Dade College

2011 – Certification in Electrocardiograph Aide EKG, Phlebotomy, Home Health Aide from Nursing Unlimited Inc.

2009 –Diploma in General Studies from College la Conquete, Douala, Cameroon.

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