DOLORES

SILVA

ac7xpc@r.postjobfree.com

416-***-****

OBJECTIVE

A challenging position in a

growth-oriented firm, which will

allow me to both further utilize

my skills and acquire new

abilities.

SKILLS

Ability to work with under

minimal supervision; strong

attention to detail and

resourceful; dedicated; solid

ability in juggling multiple

priorities and delivering

consistent, profitable results; self-

motivated and hardworking;

capable of taking on the initiative;

knowledge of Microsoft Word,

knowledge of Microsoft Outlook

and PowerPoint, use of

spreadsheets and other software

products, ability to complete

tasks. Strong customer focus

EXPERIENCE

The Hospital For Sick Children – February 2010 – present Facilities Planning and Development

Provides Administrative support to 2 Directors

Word processing, correspondence and answering inquiries:

• Handle incoming inquiries (both verbal and written) and redirecting or responding using sound problem solving judgment

• Distribute, open and sort mail/faxes/couriers/interoffice documents, prioritize and follow up on urgent items

• Prepare original correspondence including letters, minutes, reports, spreadsheets and presentations; format team members documents and distribute of same

• Develop, manage and maintain electronic and hard copy filing system

Coordinating and maintaining schedules:

• Book complex and routine

meetings/appointments/presentations; prioritize requests for meetings, prepare team members for meetings

• Reschedule or book appointments according to changing priorities

• Arrange meeting rooms, meals, and audio visual and equipment services

Organizing and planning meetings/events:

• Arrange travel, seminars and conferences with associated financial responsibilities

• Responsible for researching information with limited direction Departmental activities:

• Manage physical office space, technological equipment and working environment

• Greet staff and visitors to the department to ensure a professional and customer focused image

• Maintain and communicate appropriate policies to ensure compliance with policies and procedures

• Ensure effective communication within the department, with various hospital groups and individuals, and with consultants

• Maintain and requisition office supplies, and ensure supplies are accessible to departmental personnel

• Assist Directors with Human Resource functions such as obtaining signatures and managing employee hours

• Manage and implement vacation scheduling program and monitor to ensure adherence to deadlines

2

including openness; results

oriented with ability to set action

plans in motion while working

under general direction and

minimal guidance.

Personal Attributes

Excellent team player, self-

motivated, very

organized, adaptable &

focused.

Exceptional

communication and

interpersonal skills.

Strong communication

skills – both oral and

written, energetic (a self-

starter)

Reliable and productive.

Fluent in both written and

spoken Portuguese.

Skills

Strong analytical and

organizational skills

Excellent interpersonal

skills, time management,

and office etiquette

Software: All Windows

operating system,

Microsoft Word, Excel

and PowerPoint

• Ensure accurate record keeping processes, including payroll and time tracking

• Liaise with a wide range of internal and external stakeholders

• Prepare and process expense reports

• Coordinate space requests and maintain space request data base

• Problem solve as required

Toronto Western Hospital - March 2009-2010(contract) ADMINISTRATIVE ASSISTANT – REHAB SOLUTIONS

Provide administrative support to Senior Scientist and Research Team

• Perform general administrative duties such as pro-actively coordinating and maintaining electronic calendar, preparing expense forms, travel arrangements, scheduling meetings and conference calls, photocopying, filing, ordering office supplies, distributing incoming mail, etc.

• Handle complex, sensitive and confidential information and material with good judgment, discretion and tact; research information; prepare and compose routine correspondence for management's signature.

• Provide administrative support for departmental projects as needed. This included research, PowerPoint presentations, data collection, general communications, and tracking expenditures.

• Preparing agendas and recording/compiling minutes for meetings.

• Data entry.

• Coordinating all aspects of the regular payroll submissions. VenGrowth Asset Management Inc. - April 2002-March 2009 EXECUTIVE ASSISTANT/OFFICE COORDINATOR

Provided executive support to Managing General Partners

• Provide executive level support to the Managing General Partners and Partners within the firm, providing office procedures and meeting demanding deadlines.

• Liaison between all impacted departments to ensure proper communications and reporting practices.

• Responsible for maintaining office policies and procedures and practices.

• Employee training, orientation and development.

• New employee election process – interviewing administrative positions.

• Employee record management – keeping track of all employee personal profiles.

• Manage capital purchases, direct vendor relations, generate and maintain equipment tracking records.

• Compositing proposals for new office equipment, supplies. 3

• Coordinate and maintain weekly attendance and annual vacation records.

• Accounting, expense statements, visa statements and budgets.

• Back up support for reception for extended coverage and breaks

• Organize the details of special events, travel arrangements, corporate agendas and itineraries.

• Develop and manage schedules on daily basis for meetings, and arranging conference calls.

• Plan and coordinate corporate luncheons and develop presentations for related on and off-site meetings.

• Board meeting preparation and coordination.

• Legal file management.

• Enroll new members, make changes to existing employee information, e.g. name changes, coordination of benefit requests, beneficiary changes, addition of children, etc.

• Respond to requests for replacement cards and assist employees with the completion of benefit claim forms.

• Provide information to employees relating to benefits.

• Managing petty cash.

EDUCATION

Administrative Excellence – Certificate

Toronto, ON

SickKids – Administrative Professional programs

University Health Network

TCS training

Internal Clinical Research Audits

Canadian Red Cross

Toronto, ON

CPR certified

George Brown College

Toronto, ON

Human Resources Management Certificate

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