Customer Service Food

Heeji Becky Choi

*** **** *********** ***., ********* Park NJ, 07650

201-***-**** *****.*******@*****.***

Summary of Skills

Recent cum laude hospitality graduate seeking entry-level position

Professional experience in hotel and food service

Event planning experience (Scholarship Gala Dinner) as FDU Hotel Society special events team member

ServSafe and CHIA Hotel Industry Analytics certified

Knowledge of POS/Opera System and MS Word, Excel, and PowerPoint

Fluent in Korean

Education

BS in Hospitality & Tourism Management cum laude May 2018 GPA 3.6

Fairleigh Dickinson University, Teaneck, NJ

Experience

Administrative Intern September 5, 2018 to December 31, 2018

Frosch 909 3rd Avenue, New York, NY

Verified customer passports visas, stated issued ID’s, and ensured proper identification for passage to foreign countries

Provided travel brochures, welcome letters, confirmation letters, luggage tags, name badges, and registration forms in the document folders

Monitored queues and provided quality control procedures to ensure that all records and reports reflect the best rates and that passports, visas and upgrades have been addressed

Demonstrated exceptional organization skills with ability to multi-task

Barista and Cashier August 2016 to May 2017 and July 2017 to May 2018

Cafe Oak Palisades Park, NJ

Provided exemplary customer service in 40–seat Korean café during day and evening shifts

Prepared and served hot and cold beverages (including specialty of house sea salt coffee) and food products (kimbap, waffles, breads, and sweets) by following recipe and presentation standards

Managed supply inventory by keeping track of the records

Front Desk Agent/ Gallery Host May to July 2017

Hyatt Place Secaucus, NJ

Greeted and registered guests and issued room keys

Managed 2-hour complimentary breakfast for over 150 guests daily, including overseeing food and restaurant supply inventory, ensuring cleanliness of dining and food service areas, and answering guest questions regarding menu items

Referred guests to local restaurants and recommended attractions in the area

Facilitated quality communication among colleagues, guests, and managers

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