Tyesha Sullivan

**** ********** ****

817-***-****

ac7xp0@r.postjobfree.com

Dear Hiring Manager, as an experienced trainer, I have demonstrated outstanding leadership’s skills with 12+ years of customer support experience, problem solving, and time management. My leadership skills range from; but are not limited to building a rapport with customers and clients to increase company’s productivity; by displaying integrity, honesty, and becoming very knowledgeable of this company’s services and procedures. I am very detail- oriented, organized, and goal driven to perform any opportunity or requirement appointed to me. I enjoy training new employees to create a productive and knowledgeable work environment. I have also managed an excellent written and oral communication skill. I look forward to continuing to grow and challenge my career experience and this opportunity will help enhance my commitment to my future and hopefully the future of this company. Thank you so much for this opportunity and I look forward to speaking with you in the next step of this process.

Tyesha Sullivan

1028 Sunderland Lane, Fort Worth, TX 76134 817-***-**** ac7xp0@r.postjobfree.com OBJECTIVE:

My greatest strengths are my commitment to exceptional work performance, passion for my employer’s brand, and ability to foster consumer commitment through positive and lasting business relationships. I am motivated by my personal dream to succeed. I have proven my leadership skills with more than 10 years of leadership and customer service experience. Committed to creating an outstanding future, while seeking a professional career with an established company.

EDUCATION:

University of Phoenix, Arlington, TX ~ August 2016- Present EXPERIENCE:

Verification Analyst, Federation of State Medical Board, 06/20/2013 –Present

• Process requests to verify medical doctor’s medical education and training

• Create Training Manuals

• Conduct and manage training classes and meetings Certified Trainer, Olive Garden, Arlington, TX 09/2009-06/01/2013

• Conduct and manage weekly meetings

• Trained and cross-trained new and existing employees

• Conducted training meetings and managed training materials Team Lead, Chase Home Finance, Monroe, LA 08/2005-10/2010

• Resolved escalated calls

• Trained new employee company

• Processed loan requests and offered loan repayment options

• Answered questions and concerns

OFFICE SKILLS:

• Proficient in Microsoft Office

• Ability to type 40wpm

• Exceptional Data Entry Skills and Accuracy

• Microsoft Office, Word, Excel and PowerPoint

SKILLS AND ACCOMPLISHMENTS

• Received Employee of the Month award

• Promoted to Team leader and Certified Trained

• Created Training Manuals