Alva Ratliff, PMP

ac7xo9@r.postjobfree.com 313-***-****

PROFESSTIONAL SUMMARY

Dedicated Leader & PMP Certified Project Management Professional with experience in the following rules: Project Manager/Project Leader, Technical Support Manager, and Transition/Operations Manager, Special expertise managing business operations which includes Industry and Sector experience in Healthcare Insurance (2 years), Automotive (4 years), Finance/Banking (16 years), and Government (3 years).

Skilled in organizing multiple projects into programs, estimating, tracking project deliverables, change management/facilitation, risk management, release management, spreadsheets and staffing requirements.

Proven abilities in Work Force Management, Performance Management, Communications Management, Team Building and Service Delivery.

Project and Portfolio Management Tools- Ms Project, IBM Tools, GM Project tools, SAP Tools, CHANGEPOINT (BCBS), Clarity (US Census)

SUMMARY OF QUALIFICATIONS

Project & Delivery Management – PMP and ITIL Certified with a career-long track record of success in delivering innovative solutions. Strong ability to liaise between both technical and non-technical business stakeholders. Experience in data center migration at IBM, NBD and GM.

Healthcare Industry Experience – Experience gained at Blue Cross Blue Shield of Michigan – consistently maintained productive working relationships with vendors, business owners, and project sponsors. Familiarity and knowledge of Claims Processing, additional experience as a PM for the Federal Bureau Division & Enterprise Data Office (10/2012 – 12/2014).

Financial/Investment Experience – 16 years’ experience collectively in the Financial Sector. Gained experience at NBD, Bank One, Chase, and BCBSM’s Federal Bureau Division collaborating with Finance Group on Portfolio Management and Budget Management, Managed change requests, Distribution of projects, and other projects.

Risk & Issue Management – Career long track record of success and experience managing /mitigating risk and issues derived from due diligence. Created risk management plans and documents following PM methodologies.

Budget Experience on Projects $1M+ - Experience managing budgets more than $3.5 million.

Microsoft Project/ Managing Deliverables – Experience Building, maintaining, and managing multiple complex work plans simultaneously utilizing Microsoft Project (MSP) and other project tools.

EDUCATION

Masters Certificate in Project Management, George Washington Univ., Washington DC

BS Industrial Management, Lawrence Technological Univ., Southfield, MI

AS Data Processing, Lawrence Technological Univ., Southfield MI

CERTIFICATIONS & MEMBERSHIPS

Project Management Professional (PMP)

Member, Project Management Institute, Great Lakes Chapter of Project Management Institute

ITIL Foundation Certification v3

TECHNICAL & PROFESSIONAL SKILLS

Primary Skills: - Project Management, Problem Resolution/Conflict Management

-Managing Expectations, Leadership, Facilitation, Budgeting

-Relationship Management, Managing multiple projects

-New technologies and product evaluation

-Mentoring and Coaching teams

-Disaster Recovery

-Microsoft Project(MSP)/Word/Excel/Visio

Environments: -IBM mainframe, IBM PC/compatible, JES2, Internet, Intranet, Informatica

PROFESSIONAL EXPERIENCE

Transition Family Services June 2016 – May 2018

Project Coordinator/ Office Manager

Identify areas for improvement in procedures and business processes and delivering recommendations

Managing Project tasks, schedules and budgets

Assisting VP and CEO on day to day project management tasks

Responsible for Finance management, Process implementation and improvement,

Plans and Coordinate with teams regarding office process and procedures, Designs and implements project plans.

Typing correspondence including faxes, memos and reports

Create spreadsheets for employee usage and vendor management

Comerica Bank/Custom Business Solutions, Inc June 2015 – December 2015

Project Manager – Comerica Bank Service Delivery Management Division

Managing IBM ELA Contract Renewal Project

Communicating project plans to stakeholders and working on various RFPs.

Organizing meetings and conference calls

Ensure all project documents are completed and stored appropriately

Blue Cross Blue Shield of Michigan/Strategic Staffing Solutions

Project Manager – Enterprise IT Data Office January 2014 – December 2014

Responsible for Project Coordination, Managing the scope, schedule and budget for multiple datafeed projects (50+) using BCBSM Standard Datafeed process and utilizing information technology solutions utilizing Portfolio and Project management tools like ChangePoint and MS Project.

Communicating project plans to stakeholders.

Responsible for all project management activities to ensure that the project is completed on time, within budget and within scope, taking notes and meeting on weekly and quarterly basis to ensure project is going in right direction.

Reporting metrics for project management

Organizing meetings and conference calls; work with BCBSM auditors to ensure projects met audit requirements

Ensuring that all project documents are complete and stored appropriately

Project Manager – Federal Business Division October 2012 – January 2014

Manages BCBSM Federal Bureau Division’s Change Request System

Monitors project metrics for significant deviations in quality, cost, or schedule using spreadsheets, Creates metric reports to assist resource leveling.

Oversees client/customer relations to ensure that service expectations are developed and met

Utilizes solid knowledge of the Project Management Institutes standards and terminology. Working independently within guidelines, responsible for initiating, planning, executing, controlling, and closing projects using a formal project management methodology

Hewlett Packard/Experis September 2011 – June 2012

Project Manager

Managed HP Operation Manager (HPOM) Migration Project Team consisting of 12 Project Managers and 1 Technical Consultant

Reviews and completes QA on project documents, managing Project and portfolio management utilizing tools like HP internal tools, Changepoint and MSProject.

Lead internal HPOM project to ensure that it meets all scope, time, budget, and quality expectations, through planning, controlling and managing

Managed corporate and third-party vendor efforts to plan, build and implement solutions to internal problems and issues

Develops strategy and leads large, cross-division functional teams or projects that affect the organizations long term goals and objectives

Develop release management plans

US Department of Commerce, Census Bureau April 2009 – March 2011

IT Specialist July 2009 – March 2011

Identifies, resolves and responds to IT issues and problems utilizing the Department of Commerce Remedy System

Develops guidance, plans and policies regarding appropriate methods for monitoring, retrieving and delivering information

Provides guidance in implementing security policies and procedures

Installs, configures, troubleshoots and maintains hardware and software to ensure the availability and functionality of the systems

Implements and coordinates activities designed to protect and restore IT systems, services and capabilities

Managed inventory project, tracking all hardware for the Detroit Regional Census Center

Automation Clerk April 2009 – July 2009

Perform clerical support duties in support of the 2010 census. Supports the IT support staff.

Maintains IT inventory for the regional census office, maintain the IT group lotus notes mailbox, and directs telephone calls to the appropriate IT Specialist

General Motors Corporation / Ajilon Consulting December 2005 – April 2008

Project Manager – Engineering Standards December 2007 – April 2008

Managed the Global Standards project which standardized all the GM Engineering standards

Produced a resource leveling plan to management

Completed Value Stream Mapping of the Engineering Standards process

Disaster Recovery Specialist -General Motors Powertrain July 2006 – December 2007

Subject Matter Expert in the development of processes, templates and models for the common enterprise wide deployment of disaster recovery and business continuity plans

Work as a team with those responsible for the development of department processes, models and templates for business resumption planning, to realize a complete business continuity activity for GM

Update emergency plans and procedures as needed

Coordinate the use of offsite storage locations and resources needed

Audit adequacy of disaster recovery plans

Maintain GM Powertrain Security website

Senior Buyer / MVS Specialist – GM Purchasing December 2005 – June 2006

Managed the successful completion of the business unit mainframe software acquisition for IS&S resulting in the reduction of $3M in IT costs

Led the development of global project strategies, co-negotiate price and terms with suppliers and EDS to leverage products and services globally. Led the mainframe purchasing process to support IS&S, adhere to corporate and unit purchasing and accounting policies and procedures

Analyzed current pricing of the General Motors mainframe business unit products

Recommended to Purchasing and GM IS&S management cost reduction opportunities

Dow Chemical – IBM Global Services / Technology Navigators July 2005 – October 2005

Project Manager

Managed Infrastructure Hosting Services project at Dow Chemical in Midland Michigan

Project consisted of the worldwide consolidation of the file servers, installation/implementation of DFS, installation/implementation of a quota product and policy, migration of the data/groups/accounts, and cleanup the SID history

Hewlett Packard / Top Echelon March 2004 – May 2004

Senior Project Manager

Managed Joint Verification team of UNIX, Wintel, Disaster Recovery Specialists and HP Operations staff members

Managed risk and issues derived from the Due Diligence exercise, created risk management plan and documents following HP PM methodologies

Woodward Academy October 2003 – June 2005

Substitute Teacher

Taught and mentored elementary/middle school students in Math, English, Language Arts, Computer Lab, Typing and Science

IBM June 1999 – January 2003

Project Manager December 1999 – January 2003

Led multiple project teams on small and medium projects involving installation of software products, data center disaster recovery, applications and network design, and software implementation

Partnered with peers and customer Project Managers to resolve issues accurately and quickly

First Line Manager, MVS Technical Support June 1999 – December 1999

Managed Technical Support group of six senior technicians located in Michigan, Illinois and Arizona whose responsibilities included installation and maintenance of the MVS operating system and its associated products, customer account satisfaction, upgrading products to Y2K compliancy and supporting the Michigan and Illinois data centers and operations staff

Bank One February 1987 – June 1999

Vice President, Technical Support Manager February 1988– June 1999

Managed a virtual team of six technical programmers who supported the bank’s three data centers. Responsibilities of the team included software procurement/installation, performance tuning, production support and application support.

Managed OS390 release 3 upgrade projects, $3.5M two-year project requiring the upgrade of 60 third party products and documenting the install/maintenance process for all three data centers.

Developed and improved disaster recovery strategies and assisted with improving business continuity strategies

Managed release management of all product upgrades and installations

Facilitated Disaster Recovery exercises at the SunGard facilities and documented issues and action items. Led pre/posttest meetings to review results and determine areas of improvement. Refined test procedures as necessary

Led pre and posttest meetings to review results and determine areas of improve

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