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Customer Service Manager

Location:
Upper Marlboro, MD
Salary:
60,000
Posted:
December 11, 2018

Contact this candidate

Resume:

Quiana L. Harris

***** ****** *****

Upper Marlboro, MD 20772

Phone 202-***-****

E-mail: ac7xnl@r.postjobfree.com

Objective

Friendly, hard-working, and dedicated HR Support Specialist with 5+ years experience seeking a position that values experience, human resources knowledge, and exceptional work performance.

Experience

Sodexo Corporate Services -International Monetary Fund, Washington, DC

Human Resources/ Operations Specialist September 2012 - Present

Provide day to day Human Resources assistance for Management, Union leadership and hourly staff

Advise management regarding policies and programs including recruitment and employment, personnel records, employee, job evaluation, compensation management, organization development, training and special projects

Act as a point of contact for the staffing partner (agency labor) and assist with external recruiting and sourcing efforts

Deliver exceptional customer service by responding to policy and procedure related questions

Manages on-boarding of new employees, including benefits enrollment, processing of I-9 and new hire paperwork

Administer programs including payroll, union accruals, records retention, compliance, compensation and relocation

Track, maintain and file changes related to benefits, payroll and performance management to ensure compliance with all applicable laws and regulations

Update and maintain the training tracking system

Provide administration of benefits programs including leave and other employee benefits

Responsible for monitoring payroll system weekly for errors and incomplete data

Special Projects

CB Richard Ellis -International Monetary Fund, Washington, DC

Human Resources Coordinator March 2010- August 2012

Maintained confidential personnel files and records

Prepared new hire documentation, assisted with new hire orientation, package and ID badges

Prepared and processed incoming and outgoing invoices, purchase orders and check request accurately and timely

Maintained company credit cards and worked with staff to compile necessary reporting for transactions

Conducted financial analysis of income and expenses in the preparation and tracking of the annual budget

Performed maintenance inspections of offices, cubicles, restrooms and other building facilities

Monitored furniture inventory and prepared requisitions for furniture, minor equipment, and supplies

Maintained fixed asset records for the organization, ensuring proper purchase, accounting, and safeguard

Served as a liaison between accounts payable, employees, consultants, contractors and vendors

BAE Systems -Bureau of Labor & Statistics, Washington, DC

Project Control Administrator August 2008- March 2010

Prepared and maintain Work Authorization paperwork for new hires and as necessary for changes in staffing

Prepared and maintained weekly reporting for task status, timesheets, expenses, and invoices

Ensured compliance with time reporting guidelines by monitoring time submissions and documentation

Served as a liaison between accounts payable, employees, consultants, contractors and vendors

Planned and organized monthly and quarterly meetings

Geico Direct, Chevy Chase, MD

Accounts Payable Specialist March 2007 – August 2008

Developed accounts payable procedures and audit controls and processed through Information Services

Prepared and maintained quarterly and annual budget and approved expenditures

Supervised the payment of all purchase orders and other non-payments into the accounts payable systems

Maintained year-to-date accounts payable records, cancelled checks and hand written checks

Physical Therapy and Sports Assessment Center, Washington, DC

Office Manager July 2004 – January 2007

Supervised the activities performed in the office work units

Coordinated and participated in the hiring and promotion process

Supervised the training of all new employees and ongoing training of current employees

Assisted the Department Head in the development and implementation of office policies

Facilitated changes in procedures, forms and practices, work flows, personnel assignments, and equipment

Used coded data to produce and submit claims to insurance companies

Worked directly with the insurance companies, and patients to get a claim processed and paid

Verified patients’ insurance coverage

U.S. Department of Justice, Washington, DC

Human Resource Representative September 1998 – July 2004

Scheduled, administered, scored, and processed examinations

Answered non-routine inquiries and performed public contact duties involving the collection, verification, and dissemination of human resource related information

Reviewed applications and resumes. Interviewed applicants to determine eligibility to complete government service examinations

Assisted with the development of recruitment, orientations sessions for new employees, training and development workshops, classification specifications and audits, examinations and testing, register maintenance, labor relations, payroll processing, and benefit programs

Composed and distributed correspondence and form letters

Computer Skills

Microsoft Suite

PeopleSoft

Microsoft Project

PayPlus

Microsoft Visio

ETAS

Kronos

Education

Northern Virginia Community College, Annandale, VA August 1998 – April 2001

Prince Georges Community College, Largo, MD HR Management Certification

Currently pursuing PHR Certification



Contact this candidate