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Customer Service Administrative Assistant

Owings Mills, Maryland, United States
December 11, 2018

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Debreni Epps

*** ****** *****

Owings Mills, MD *1117

410-***-**** Mobile,

410-***-**** Home



I am a reliable, fast learning college student possessing excellent customer service skills, great interpersonal skills and a strong motivation for employment. I am seeking the opportunity to use basic skills and acquired knowledge to fill a position with your company. Financing and obtaining a B.A. Degree is the driver behind my desire, dedication and determination to work hard and advance in the working world.



Major: Biology

Minor: Theatre and Music

Degree: Bachelor of Science/Biology & Music (Expected Graduation Spring 2018)

FRIENDSHIP ACADEMY OF ENGERNERING & TECHNOLOGY 2500 Northern Parkway, Baltimore, Maryland 21214

High School State of Maryland Diploma Issued: May 2012 Diploma in Engineering and Technology Issued: May 2012


Outstanding Interpersonal skills (verbal and written)

Works well in a fast paced environment

Fast learner

Self-Motivated- works well independently and/or as part of a team Excellent customer service skills

Trained in liquor, wine and food service

Prior cash handling/cash register experience

Proficient in Microsoft Word, Microsoft Excel, and Microsoft PowerPoint Prior office assistant experience

Prior Janitorial experience

Trained in Inventory and Stocking (Ordering supplies)


Weis Supermarket

(Feb 2018 – Present Day)

9251 Lakeside Blvd, Owings Mills, MD 21117

Manager: Lisa 410-***-****

Scanned groceries and ensured proper price scanning

Balanced daily cash register receipts and provided quality customer service.

Counted money in cash drawers at the beginning of shifts to ensure that amounts were correct and that there was adequate change.

Operated computerized cash registers and credit card machines as well as conveyor belts

Greet customers entering in grocery store.

Maintain spotless and arranged checkout areas of grocery store.

Conscious View Bookstore

(Dec 2014- Aug 2015)

2500 E. 25th Street Baltimore Maryland

Contact: Manager: Debra Wood 443-***-****

Greet and attend bookstore customers

Resolve customer complaints and record positive/negative feedback to bookstore’s web page

Maintain and operate cash drawer

Receive, price, stock and shelve related merchandise

Process requisitions, paid invoices, overdue invoices and related bookkeeping task.

Take daily inventory and assist in mandatory semi-annual inventory.

Offer relevant information about products and prices

Collect payments

Order and maintain books, magazines and other bookstore supplies.

Arrange and display books on shelves and counters

Organize books/products according to defined categories (children books, fiction, and non-fiction)

Provide high quality services to customers

Maintain and update bookstore database and website page

Load and unload merchandise and verify accuracy of invoices

Make refunds and record relevant information to appropriate database

Train new employees

Maintain customer information and make contact when orders are ready for pick-up

Terminal Clerk

R&D Logistics

(March, 2013- December 2013)

Northern Parkway Baltimore Maryland 21214

Contact: Manager/CEO Trawn Rogers 443-***-****


Receive and dispatch pier-assignments to individual drivers

Receive and answer telephone with heavy/high call volume

Enter delivery manifest data into database

Maintain daily work log for individual drivers

Set up and maintain payroll database

Maintain count list of items received and or shipped and verify against pier/port’s bill of lading, and resolve discrepancies

Pre-pare weekly payroll ledgers

Maintain general ledger for payment due for services rendered

Prepare accident and incident reports

Transfer data from Pier/Port’s bill of lading to R&D Logistics LLC. Bill format to prepare billing for freight movement

Identify freight with special handling requirements and assign to appropriate drivers

Office Administrative Assistant

Garwood Management Solutions

(March 2009- July 2012)

3900 Balfern Avenue Baltimore, Maryland, 21213

Contact: Supervisor Mrs. C. Wood 410-***-****


Receive and answer telephone inquiries

Confer with customers by telephone and in person to provide information about products and/or services Receive and maintain incoming and outgoing mail

Collect and distribute parcels and sign for certified mail and special delivery packages

Perform basic bookkeeping, filing and clerical duties

Maintain existing accounts and prepare billing statements, issue delinquent payment notices, and update payment method change Receive and update payment information for service rendered

Establish and maintain an electronic filing system to store, retrieve, update and archive accounts and related documents and files

Receive and verify credit card payments made over the phone

Make out-going payment reminder calls

Maintain a filing system and file area

Schedule meetings and book local venues for meetings and conferences

Create weekly reports for overdue payments

Receive and document data from pay-stubs, W2, W4 and other proof of income sources

Prepare and send Final Notice of Payment Statements to customers

Send 30+ day delinquent notices to collection department for referral to credit bureaus

Prepare documents needed for end of year tax reporting

Order Office Supplies and prepare budget and inventory reports

Reconcile end of day transactions and prepare daily intake reports


Debra Wood 410-***-****

Charone Garland 410-***-****

Miacha Puckett Fiscal Management Analyst 410-***-****

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