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Customer Service Administrative Assistant

Henderson, Nevada, United States
December 11, 2018

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JANA KRATKA Phone: 702-***-**** Email:


Seeking to obtain full time employment by utilizing excellent customer service, office processing, and communication skills to provide support for an organization. SKILLS:

• MULTILINGUAL: Can communicate effectively in English, Slovak, Czech, and German.

• OFFICE PROCESSING: Inbound and outbound calls (multi-lines as well), information clerk, categorizing, record keeping, typing letters/notes, copying/faxing, verifying information, filing/scanning, writing reports and keeping accurate logs, mail distribution, project assistant.

• COMPUTERS: Windows, MS Office-Word, PowerPoint, Outlook, Excel, badge creation, accurate data entry. Inventory, ordering.


• Able to successfully review and understand policies and procedures to remain in compliance.

• Able to efficiently adjust and work well in fast paced, high volume environments.

• Extremely organized and able to multi task in order to meet and exceed deadlines.

• Exceptional customer service with focus on customer satisfaction.

• Able to handle private and secure information to maintain confidentiality at all times.

• Skilled in maintaining vendor, and client relationships.

• Able to prepare or assist with monthly billing/expenses and send invoices for outstanding accounts


Customer Service Specialist: C3 Customer Contact Channels As a certified customer care specialist and multiple phone operator for Humana, I am responsible to serve and handle calls from our members within the entire country. During my workday I take numerous phone calls whether they are inbound, outbound or transfer calls to follow up and complete the medication orders for the members. I also communicate with local pharmacies all over United States and provider’s offices in order to accommodate the requests and needs of our clients. Besides providing full service to the members of Humana insurance/ including pricing and delivery conditions/, and with cooperation with different departments, I am obligated to make sure that prescriptions provided by prescribers are correct, not expired or not inactive as well as be able to provide alternative treatment for the members. Finally, I also make sure that new members are correctly enrolled in Humana Mail Order Pharmacy.

JANA KRATKA Phone: 702-***-**** Email: Administrative Assistant Simon Property Group-Crystals Mall June 2016 – January 2017 Provided front desk receptionist duties including but not limited to; assisting team members with projects, communicated with and assisted tenants, maintained various records such as insurance, tenant’s and vendor’s information, compiled and maintained monthly sales reports, drafted weekly meeting minutes, operated badging machine for employees and tenants, organized and maintained our files. File Clerk/Project Assistant Peel Brimley, LLP January 2008 – June 2016 Provided support to fifteen attorneys and paralegals, performed general clerical duties including copying, faxing, scanning, mailing, and word processing. Created and maintained hard copy and electronic filing system including data entry as directed. Assisted the administrative team with office maintenance, special events, office deliveries and other tasks as needed. Assisted the account manager with monthly billing and expenses by sending invoices when the manager was on leave. Managed office supplies, ordered as needed and was responsible for arranging repairs for all office equipment. Established and maintained vendor relationships. Handled opening and closing processes. Kept detailed inventory control record pertaining to client/case files and retrieved them and returned to storage as needed.


Bachelor of Science Degree – Chemistry; Technical University of Slovakia, Bratislava Masters in Science with Minor in Business Planning - Technical University of Slovakia, Bratislava

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