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Customer Service Manager

Location:
Windsor, Ontario, Canada
Posted:
December 11, 2018

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Resume:

Nunush Wolde

**** ******** ***** ******* *******, N8R 1X1

519-***-**** ac7xhr@r.postjobfree.com

PROFILE

Familiar with accounting software: Simply Accounting, A/P, A/R, Quick Book

Ability to maintain general ledger and financial statements

Ability to post journal entries and reconcile accounts

Ability to calculate and prepare cheques for payroll

Proficient in MS Office applications, Power point, Outlook, Photoshop and Light Room

Well-developed communication skills, problem-solving and interpersonal skills

Strong team player and results-focused goal setter

Strong decision-making and leadership skills

Demonstrated ability to organize projects and complete written reports and records

EDUCATION

Office Administration: Accounting Specialist Diploma 2012

TRIOS COLLEGE, Windsor, ON

International Business Diploma 2003

ST. CLAIR COLLEGE, Windsor, ON

PROFESSIONAL EXPERIENCE

Manager/Owner

L & J Fashion, Windsor, ON 2016 - 2017

Managed every aspect of store operation. Trained and developed store staff in customer service techniques. Monitored and implemented corporate programs in sales, shipping, and merchandising.

Attract customers by originating display ideas; constructing or assembling prefabricated display properties; producing merchandise displays in windows and showcases, and on sales floor.

Purchased inventory by researching emerging products; anticipating buyer interest; negotiating volume price breaks; placing and expediting orders; verifying receipt

Key Holder / Assistant manager 2013 - 2016

Designer Depot, Windsor, ON

Assist customers by providing information; answering questions; obtaining merchandise requested; completing payment transactions; preparing merchandise for delivery.

Motivate staff to create a clean, enjoyable environment with appropriate product availability

Trained register/cashier staff in superior customer service skills while maintaining highest accuracy of tallies.

Directed small/ large store team to create a sale environment that consistently met expected sales goals and reduces operating cost.

Identify and investigate customer complaints and service suggestions.

Complete necessary bank deposits, time card adjustments and payroll.

Assistant Manager 2010 - 2013

Cose Belle Fashions, Windsor, ON

Trained store staff by reviewing and revising orientation to products and sales training materials.

Maintained inventory by checking merchandise to determine inventory levels; anticipating customer demand.

Prepared reports by collecting, analyzing, and summarizing information.

Maintained quality service by establishing and enforcing organization standards.

Service customer complaints and suggestions.

Cashier

Canadian Tire, Windsor, ON 2006 - 2010

Provided Excellent customer service and handled cash register

Scanned and packed customer orders, handle all legal tenders

Communicated effectively with customers, supervisor and front-end team members

Mail Clerk 2003 - 2004

C & M Gifts, Windsor, ON

•Received, process, sort and distribute incoming mail.

•Completed all necessary documentation with regards to received mail.

•Operated stamping machine as needed.

REFERENCES

Available upon Request



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