Customer Service Data Entry

MIKE J. FRIEL

#201-****-*** St

Edmonton, Alberta, T5K1P8

Cell: 780-***-****

Email: ************@*****.***

I graduated from high school and NorQuest Community College in Edmonton, worked regularly between high school and college, and since graduation in 2003. This includes one year with the U of A payroll department, one year with Edmonton Transfer Ltd. accounts receivable section, one year with TD Canada Trust in the customer service section, over one year with the customer service department at ATCO. I have customer service experience from working with R.A. Malatest and Associates Ltd., Co-Op Taxi, Tappcar, and with The Brick. I seek career employment based on years of reliable work experience.

SKILLS AND EXPERIENCE

Excellent background in both financial and administrative environments

Strong Customer Service background

Ability to communicate effectively orally and in writing

Computer experience including Microsoft Office, Outlook, Internet Explorer, and Windows 7

Excellent problem solving skills

Strong data entry and keyboarding skills

Excellent mathematical skills

Ability to stay organized and prioritized

Able to work proficiently under pressure and meet tight deadlines

Great Team Player

EDUCATION

Accounting Assistant Program Certificate

NorQuest College, Edmonton, Alberta (2002 – 2003)

Grade 12 High School Diploma

Queen Elizabeth High School, Edmonton, Alberta

JOB TRAINING

TD Canada Trust: Completed 11 weeks of training in customer service, computer software, day-to-day banking and credit.

ATCO: Completed training in both gas and electric utilities for billing and moves and changes.

Dun and Bradstreet: Completed Collection Skills and Receivable Management Workshop

EMPLOYMENT HISTORY

Kiwanis Christmas Tree Lot (Dec 2018)

Tree lot attendant - seasonal position with expected end date of December 21.

The Brick Group (Feb 2017-Aug 2018)

Consumer Credit Associate (Feb 2017- Jan 2018)

Insurance Agent (Jan-Aug 2018)

TAPPCAR (April-July 2016)

Customer Service Representative/Dispatcher

CO-OP TAXI (Aug 2011-December 2015)

Telephone Operator/Dispatcher in an exceptionally busy call center

R.A. MALATEST AND ASSOCIATES (Dec 2009-Aug 2011 & January-April 2016)

Survey Interviewer/Supervisor

ATCO (2007-2009)

Customer Care Representative for gas and electrical utilities accounts

TD CANADA TRUST (2006 – 2007)

Telephone Banking Specialist

EDMONTON TRANSFER LTD. (2005 – 2006)

Accounts Receivable Clerk

UNIVERSITY OF ALBERTA (2004 – 2005)

Data Entry Clerk – University of Alberta Payroll Office

VOLUNTEER EXPERIENCE AND HOBBIES

CKUA RADIO (2000 – PRESENT)

Part-time volunteer, including shift leader, at bi-annual fundraisers

CHRISTMAS BUREAU OF EDMONTON (2016-PRESENT)

Part time volunteer at donation desks at annual Christmas fundraiser

I enjoy reading, cycling around Edmonton, music, photography, travel and computers.

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate