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Customer Service Medical Assistant

Whittier, California, United States
December 10, 2018

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Seeking the opportunity to join a progressive company that can offer an excellent career path, as well as personal and professional growth opportunities.


Shipping/Inventory Coordinator, Keurig Dr. Pepper-Supply chain/Logistics 8/21/2008 - 10/25/2018

Being the first point of contact of production for Co-pack Bottlers and Contract customers

Ensured customer service levels are met internally (to Dispatch) and externally (to customer)

Worked closely with corporate and assisted service reps for new account set up

Worked and developed strong communication with planning/production team regarding forecast and scheduling

Accountable for maintaining inventory levels to fill customer orders

Coordinated and scheduled pick up appointments with (customers/carriers)

Assisted customers with activities involving order placements including tracking of orders to meet promised deadlines

Booked and coordinated orders going overseas by putting information into ETA (electronic transportation acquisition)

Entered and tracked orders in SAP on a daily basis. Posted and invoiced orders after they shipped

Printed bill of ladings and gave the warehouse team directions on orders that needed to be shipped

Tracked and filed orders/paperwork. Sent proof of delivery to corporate as well as customers

Issued vendors purchased orders for warehouse material when needed. (Airbags/V-boards/Pallets/Shells)

Office Administrator, Office Temp /7up/RC 1/29/2008 – 8/21/2008

Accounting, Accounts Payable and Inventory

Data Entry

Worked with vendors/processing purchased orders

Preparing numerous reports, bill of lading for all shipments

Sr. Administrative Asst., Safety-Kleen Corporation 10/2003 – 06/2007

Verified all sales hazardous waste documents, Asst. Sales and Service Representative

Asst. Branch Manager, Lead Material Handler, Environment Manager

Maintenance of accounts receivable, branch bank deposits, manifest and other administrative areas

Ensure all personnel files are up to date and documented. Coordinated personnel files, Dot Physicals Etc.

Customer Service Representative, Orchid Art Flower 11/2001 – 11/2002

Working knowledge of artificial flowers, greenery, shrubs, etc. including pricing and packaging

Answered phones, took orders, conducted credit check, followed up on the status of back orders/customer concerns

Conducted quality control

Filed invoices, processed credit cards, and mailed various of material to customers

Responsible for printing/dissemination of computer-generated faxes

Attended annual floral shows in Georgia And Texas


National Education Center (Bryman College) 1992

Medical Assistant 1992

Mark Keppel High school 1983

El Monte/Rosemead Adult School (Computer Technologies course) 1985


New hire orientation, employee relations, safety program (alchemy), insurance collections, appointment scheduling,

SAP, Rumba TPX, Lotus notes, ETA, patient flow, billing, filing, Windows 98-2000, Excel, Word.


Available upon request

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