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Customer Service Manager

Location:
San Jose, CA
Salary:
65,000
Posted:
December 10, 2018

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Resume:

CHERYL BLANK

**** ****** **** #* *** Jose, CA ***23 408-***-**** clblank1@a .net

MANUFACTURING & INVENTORY CONTROL MANAGER

Skilled and passionate inventory manager and shrink control specialist with 20 years of experience in customer service, shrink specializa on, and management. Detailed knowledge of inventory, opera ons, and manufacturing processes. Enthusias c self-starter with ability to assist in vendor communica ons; train, monitor, and supervise staff; manage inventory. Supply Chain Management. Promoter of best prac ces and strong supporter of Warehouse management. Skilled in organiza on of supplies for improved flow of daily opera ons.

Work Experience

BEDROSIANS TILE & STONE (SAN JOSE, CA) AUGUST 2018-NOVEMBER 2018 WAREHOUSE MANAGER

Managing the Warehouse, I was responsible for planning the daily work of the warehouse associates to ensure that they were working in a safe and efficient manner. Worked with the Opera ons Staff, Customer Staff and the Showroom Staff to provide the customers with good and accurate service. Maintained Inventory levels. Managed the Shipping department shipping out customers orders daily. Worked daily with the receiving department to ensure the customers orders were checked in verified and put on loca on.

● Maintained an organized and safe warehouse environment

● Assisted with Inventory Management Control

● Checked ingoing and outgoing orders for accuracy

● Forkli Cer fied

● Trained all new Warehouse associates

TARGET (SAN JOSE, CA) MARCH 2018-AUGUST 2018

CONSUMABLES TEAM LEAD

As a Meat/Dairy/Frozen Team Leader at Target, I am responsible for the meat/dairy/frozen areas of the store. I am accountable to the overall standards, in stocks and guest sa sfac on within those departments. I con nually drive the meat/dairy/frozen business by ensuring key seasonal items are fresh and available. I am accountable to inventory management, ordering, in stocks, food safety, product presenta on and overall Target standards to drive guest sa sfac on.

● Ensure ad sets, sales plans, transi ons, revisions and adjacency changes are completed in a mely and accurate manner.

● Ensure a coaching culture by providing on the spot recogni on for team members when they exceed expecta ons and guide team members when expecta ons are not being met.

● I stay current on the store’s financial, team and opera onal performance; iden fy the root cause of problems and I act to achieve performance goals.

● Effec vely execute and lead the team through new ini a ves and change; champion new technology and processes to grow sales and incorporate digital rou nes into store culture.

YOUNG’S MARKET (MORGAN HILL, CA) MARCH 2017-OCTOBER 2017 OPERATIONS MANAGER

In a union environment, responsible for the management of day shi opera ons and supplemental semi driver crew. Challenged to meet the key performance indicators (KPI), which encompasses cases per hour, over me usage, balancing of shipping and receiving to maximize warehouse capacity. Management of incoming/outgoing truck traffic to support sales priori es and customer service. Oversight of chain orders built for specific customers deliveries. Coordinate returns coming from the customers for credit and accurate inventory. Staffed, trained, mentored the warehouse crew for maximum efficiency and limited employee rela ons issues. Collaborated with members of management to ensure staffing flexibility, coordina on of results and a smooth transi on between shi s. Ownership of Inventory Control levels throughout the warehouse. Tracking and adjus ng breakage and sales samples. Proac vely addressed employee concerns with a focus on win/win outcomes. Worked closely with Human Resources to resolve complaints and grievances submi ed.

● Increased produc vity in receiving area by 10%

● Exceeded service level agreement standards

● Decreased OT by 80%

● Improved receiving accuracy from 75% to 99%

● Reduced grievances by 25%

COCA-COLA REFRESHMENTS (SAN JOSE, CA) OCTOBER 2014-MARCH 2017 Warehouse Supervisor

Managed the Warehouse day to day opera ons. Manages the shipping and receiving of the incoming and outgoing materials. Staff, train and develop team members. Schedule the warehouse team for the demands of the facility. Conducts all Pre-Shi Mee ngs assigns the job du es for the shi s to maintain steady produc on to minimize over me and maximize produc vity. Establishes and maintains customer rela onships, resolving customer issues. Assists and maintains the Inventory Levels and Shrink Loss Control. Trained in Full Inventory procedures of the warehouse as well as closing distribu on du es. Manage labor with an OPEX budget.

● Maintains 100% throughput goals

● OTIF results are maintained at 100%-Trucks and products going out on me SAFEWAY, INC. (PLEASANTON, CA) 2006-2014

District Shrink Specialist

Developed and implemented best prac ces to properly administer inventory shrink across all departments. Assisted in physical inventory; managed documenta on and store prepara on; managed 19 inventory control clerks (ICC’s) for 19 stores and created training tools to communicate shrink. Audited inventory and stores for best prac ce compliance; addressed departmental weaknesses and limited out-of-stock issues. Contributed to special projects. Traveled between stores to assist in grand openings and helped manage front-end opera ons. Maintained numbers under the shrink target; contributed to cost savings. Work closely with District Managers, Non-Perishable Field Merchandisers, Dept. Merchandisers and Store Management to meet Shrink goals.

Achieved lowering of shrink numbers in two separate districts over the past eight years.

Recognized as most improved shrink specialist in the division in 2010.

Improved nonperishable shrink in 2010 in the District. Improved other challenging districts in 2013. Worked with cri cal inventory stores to improve inventory results. SAFEWAY, INC. (SAN JOSE, CA)

1999-2006

Inventory Control Clerk

Managed back room; verified incoming/outgoing store product; monitored payments and credits; reconciled payable/receivable accounts. Maintained shortages by following through with store procedures and ensuring credit from company warehouse. Communicated with vendors; audited incoming loads.

Maintained numbers under shrink target in every cycle.

Managed credits and reconcilia ons on a weekly basis to ensure the elimina on of shrink. Education

PRECISION NUTRITION L1 CERTIFIED

PRECISION NUTRITION L1 EXERCISE NUTRITION

ASSOCIATE OF SCIENCE, COMPUTERIZED OFFICE ADMINISTRATION Phillips Jr. College



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